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I have a customer with a connectivity issue I cannot solve. The issue is that I can go through wireless setup and get all OK for Server, Internet, etc. I can use On Demand. I can load apps. I cannot order a Pay Per View which is the customer's main complaint. This will not work whether going through 'Dish' button to find the movie or the guide via channel 5xx. I also cannot send a status, which is something as technicians we are required to do on every job. Step one says there's a broadband connection, I can check signals, but cannot send status and receive a red confirmation code.

Here's what we know.

1 Hopper, 1 Hopper with Sling, 3 Joeys

Everything in the system functions as it should with TV viewing, DVR, etc. and broadband-requiring feature other than PPV.

The cust has 2 WiFi networks in their home. Either Hopper can connect to the 5G netowrk but the 2.5 will fail even with correct password. Verified password with other devices. Connectivity has only been attempted via WiFi.

This problem only materialized after a power outage in the home a few months ago. The customer's internet runs through a file server. The Hopper with Sling was replaced after said power outage. I've tried a different router. I've bypassed the server. Same issue. Modem has not been replaced.

Broadband support at Dish, who handles Hopper issues, had no suggestions other than replacing the Hopper with Sling which has already been done.

When attempting to order a PPV; Select Movie, verify cost, begin download, click watch now, this is where we get error 006 "Unable to complete purchase (or similar), please call Dish 1 800 xxxx."

Free movies will load and are able to be viewed without issue.

Only one hopper is connected at a time to be the master of the system and I've tried both the Hopper and the Hopper with sling and then bridged the system from either Hopper. Same issue regardless of which hopper connects to the router.

Rather than rolling on repeat T.C.s the customer was nice enough to let me post and see if we can get some suggestions. I look forward to seeing what you have to offer!

Thanks