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Last reply · posted in DISH Network Support Forum
I am not sure if my experience warrants a post of its own so mods feel free to delete or move if you feel the need. This forum has been invaluable to me over the years as I have made decisions related to satellite TV so I wanted to share my experience with DISH.

I am in the last month of my 2 year contract. I saw the 35th anniversary 2 year price lock for new customers. I wanted to know if I could have a similar deal. I really think this deal is a sweet deal for new customers! I reached out to DIRT to see if they could do something but the best they could do was give me a $15 discount for 10 months. This didn't wow me in any way.

This week we lost our local ABC network due to a contract dispute with DISH. My wife has some favorites that she has to watch on this network. I place the blame for this dispute on my local network and not DISH, but I still don't have the station and the wife is not happy so I have to get this fixed fast.

In light of losing a critical station and being in the last month of my contract I decided to switch to DirectTV so I called DISH to cancel.

One aspect of being a new customer is getting the feeling that my business is wanted. So many times the company that has my business will offer weak discounts to get me to stay while the competitor is offering $200 gift cards, 3 months of premium movies, a year of NFL etc. to get my business.

This is where DISH really stepped up. DISH asked me what it would take to keep me. I basically said I wanted to have the anniversary special with two Joeys which would be $65 a month. Of course they couldn't do that but they did better. They bumped me up to 120+, gave me 3 months of sport pack, and a $40 monthly credit for 12 months which brings my bill to $50.99 a month for a hopper and 2 joeys. I didn't get the same deal as a new customer but in may ways the deal is better. I didn't have to sign a contract extension so that is nice as well.

As I was on the phone with the retention guy I said this still doesn't solve the problem with my local station. I told him I can get the station on my antenna so he gave me the OTA adapter for free. Amazing!

I was never rude to any of the DISH reps I spoke with, in fact, I told them I have really enjoyed DISH and never have had any issues.

In the end, I am super impressed and pleased with DISH.
33 Replies · 5073 views
david_jr
Is there a point when the "new customer" promos will be less attractive because of all of the "why can't existing customers get new customer pricing?" rants that lead to threats to cancel and DISH forking out big discounts to stay? Consider that DISH has fixed costs and operates on a fairly low profit margin for a major corporation and you wonder how long they can do it. I'm thinking they have a certain figure budgeted to this and that they try not to bend too far for everyone and realize that most people will just pay whatever their bill is. D* offers $200 gift cards for people to sign up with them. Do they give them to every existing customer that calls and says, "I want the new customer gift card?"
W
Dish offered a HD receiver to replace that last one that wasn't HD as offer for me to stay, it fell through the cracks over 2 months while I was told "it has been shipped"... finally 3rd month and call and find out a technician has to come out and do it. THEN, without my permission, or any discussion of it, they change my longtime billing address... by the time I caught it, was behind on billing. I call and they say "we will send bill to proper address, sorry, we shouldn't have changed that address.." On December 23rd I got a screen saying we are about to be cut off, I call customer service where they insist I pay with c card over phone, told them I was told I would have time by mail billing, and I didn't want to put on business credit card, they insist, so I tell the guy I will pay, and hang up and file a complaint with FCC... he backs up and says I can have a week's extension and they will "waive the late fee.." (thanks a lot after not billing the proper address for 2 billing cycles). I get bill paid the next week.
Receive January billing, which shows $7 late fee waived, but a $9 fee for a week's extension! I called and asked them if this is how they wanted to do business after THEY screwed up my billing address without any direction from me to change the address. They agreed no, and said they would waive the $9 fee, and I asked what else they wanted to do make this aggravation easier? She stumbled around and asked about what "movie channels you watch"... I could tell this wasn't going much of anywhere... told her I would take care of it with FCC... filed a complaint. How insane... change someone's billing address, tell them it's okay, then threaten to turn it off, then waive a $7 late fee only to add a $9 extension fee...
Tampa8
Ok. Not sure the connection to a 1 1/2 year old thread where DISH was helpful... but you got it off your chest.
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dare2be
Dish offered a HD receiver to replace that last one that wasn't HD as offer for me to stay, it fell through the cracks over 2 months while I was told "it has been shipped"... finally 3rd month and call and find out a technician has to come out and do it. THEN, without my permission, or any discussion of it, they change my longtime billing address... by the time I caught it, was behind on billing. I call and they say "we will send bill to proper address, sorry, we shouldn't have changed that address.." On December 23rd I got a screen saying we are about to be cut off, I call customer service where they insist I pay with c card over phone, told them I was told I would have time by mail billing, and I didn't want to put on business credit card, they insist, so I tell the guy I will pay, and hang up and file a complaint with FCC... he backs up and says I can have a week's extension and they will "waive the late fee.." (thanks a lot after not billing the proper address for 2 billing cycles). I get bill paid the next week.
Receive January billing, which shows $7 late fee waived, but a $9 fee for a week's extension! I called and asked them if this is how they wanted to do business after THEY screwed up my billing address without any direction from me to change the address. They agreed no, and said they would waive the $9 fee, and I asked what else they wanted to do make this aggravation easier? She stumbled around and asked about what "movie channels you watch"... I could tell this wasn't going much of anywhere... told her I would take care of it with FCC... filed a complaint. How insane... change someone's billing address, tell them it's okay, then threaten to turn it off, then waive a $7 late fee only to add a $9 extension fee...
Ouch. What a mess. I went through a similar billing nightmare a long time ago with a bill that got "lost" in the mail. It's been so long ago I can't remember who it was, maybe AT&T when I had their cell service.

Never again, once I switched all my accounts to paperless billing and autopay.
pattykay
D* offers $200 gift cards for people to sign up with them. Do they give them to every existing customer that calls and says, "I want the new customer gift card?"
No, but they do give them to customers who actually cancel their service, and then accept the win-back offer. :)
S
The point is Topic Starter is happy!! It should not matter beyond that. I have been with Dish since 1997--They have never treated me bad on any request.
R
Last reply · posted in DISH Network Support Forum
I had an old Wireless Joey replaced by a Wireless Joey 4 (Android TV) - still have a Hopper 3 without the Hopper Plus. What do I have to do to get the EPG to show channel logos instead of "Dish"? This is annoying as hell and it's been this way for over a month…
2 Replies · 53 views
B
That kind of crap annoys me to no end.
That is one reason I haven't switched to h3and the same wireless joey 4
Hope you get it resolved.
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KAB
KAB
Just so you know, my WJ4 (with no Hopper+) shows all the logos. I can't think of why yours isn't. I'll do some digging in the settings.
osu1991
Pub Member / Supporter
Last reply · posted in The Chit Chat Club
:mad::mad::mad::mad:

Pissed off at the crappy healthcare costs

My health Insurance renewal for 2027 just came in. Going from $827 a month to $1,187 a month. Deductible going up a $1k to $9,350. Max out of pocket also going up $1k to $11,000. Doctor co-pay of $40. Urgent Care co-pay $50. ER 50% coinsurance after deductible. That's all in network. Out of network is double, should it be needed.

Have to think about this. I'm really tempted to just go without now. I only go to the doctor once or twice a year. I pay out of pocket for Tirzepitide and can do without the Rosuvastatin (crestor) now. Really tired of spending over $10k a year and getting nothing out of it.

After years with Blue Cross I switched last year to Ambetter as my Blue Cross premium was going from $1200 to $1800 for a Silver plan and the Bronze plan was still going to be $1300 at BCBS. Ambetter was $827 for the same coverage with a Bronze plan. Didn't think it would jump this much so soon.

I'm guessing a Silver plan is probably over $2,000 a month for 2027.
35 Replies · 478 views
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b4pjoe
My wife and I use the same Medicare Advantage plan from United Healthcare. (Yes I have heard the horror stories about Medicare Advantage plans but we have used it for the last 5 years). We are both pretty healthy so it works for us. It costs $0.00 per month for both of us and it pays part of our Medicare part B premium. Next year it will be paying $170 per month of the $220 monthly part B premium for both of us. We also each get $90 per quarter to use on OTC products. $0.00 copay for Dr. visits and $55 copay for specialists. Includes dental and hearing coverage. Never have had an issue with it although I don't really use mine other than for the dental, Part B payments and the OTC benefit as I am a veteran and use the VA for all of my medical needs. I just had a kidney that had a cancer mass removed last month and they allowed me to use a non VA surgeon at a non VA hospital through the VA Community Care program. For all of the doctors visits, exams, tests, surgery, hospital stay, meds etc…was around $60,000 and the the VA paid for it entirely. I did have to pay $16 for the Oxycodone pain pills when I left the hospital that I got from my local CVS instead of waiting for a week for the VA to ship them to me from the VA pharmacy.
meStevo
They're pushing our high deductible plan pretty hard at work, including a couple thousand to seed a HSA. Covering my wife and 4 kids though that feels like a mistake and I'd rather the peace of mind and the potential higher cost via the PPO plan payroll deductions.
dishstaller
$0.00 copay for Dr. visits
And THAT is one of the big issues causing a lot of the problems. If the minimum copay for Dr. visits was at least $100 then a LOT of folks would opt out of those visits. If it cost the individual nothing then why should they care. All of my older family members are constantly going to doctor visits.....to them it is an adventure.....an outing that allows them a reason to go out to eat at a restaurant. IF they had to pay one cent out of their own pockets a lot of that crap would stop asap.

Sorry...rant off.
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meStevo
And THAT is one of the big issues causing a lot of the problems. If the minimum copay for Dr. visits was at least $100 then a LOT of folks would opt out of those visits. If it cost the individual nothing then why should they care. All of my older family members are constantly going to doctor visits.....to them it is an adventure.....an outing that allows them a reason to go out to eat at a restaurant. IF they had to pay one cent out of their own pockets a lot of that crap would stop asap.

Sorry...rant off.

You're not wrong that some people treat free visits like a social outing. But it has to be a balance. Put a $100 barrier on a doctor visit and people don't just skip the pointless ones, they skip the important ones too. Then the stuff that would've been a cheap catch at a checkup shows up later in the ER, sicker and way more expensive. The shift we need is from sick care to actual healthcare.
b4pjoe
And THAT is one of the big issues causing a lot of the problems. If the minimum copay for Dr. visits was at least $100 then a LOT of folks would opt out of those visits.
And I wonder how many people that can't afford $100 die instead of going to the doctor and getting something taken care of before it gets much worse and more expensive?
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R
And THAT is one of the big issues causing a lot of the problems. If the minimum copay for Dr. visits was at least $100 then a LOT of folks would opt out of those visits. If it cost the individual nothing then why should they care. All of my older family members are constantly going to doctor visits.....to them it is an adventure.....an outing that allows them a reason to go out to eat at a restaurant. IF they had to pay one cent out of their own pockets a lot of that crap would stop asap.

Sorry...rant off.
My Brother and his wife are like this. They go to the Doctor for everything. They have a great insurance plan where they pay nothing, plus they use the excuse to go out to eat. I better be sick for multiple days before I go to a Doctor.
Scott Greczkowski
Staff member HERE TO HELP YOU! Cutting Edge
Last reply · posted in The Chit Chat Club
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne


Get it?


An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68702 Replies · 2682676 views
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long_time_Dish
Hot Child In The City - Nick Gilder
dishstaller
In The Wee Small Hours of the Morning - Carly Simon
long_time_Dish
Sometime In The Morning - The Monkees
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H
Touch Me IN THE MORNING-Diana Ross
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ClarkGable
Touch Me - The Doors
R
Last reply · posted in Computers and Gadgets
After having continuing trouble with my eight+ year old Dell Inspiron laptop I am looking to hopefully catch a good deal on new one. My options to buy is Costco and Sam's Club. It seems like a lot of new laptops are 2 in 1 which I do not need. I use the laptop to mainly surf the web and keep up with my finances, money and bills. I would like to have at least a 15" screen and having a touchscreen is a plus. The keyboard would need to lighted also. I don't game any. It would have to be Windows instead of and not Mac. The brands I see the most are Asus, Dell and HP. My two last laptops has been Dell's. Of these brands are there any standouts over the other brands. My budget (hopefully) is $600+-. Also while researching I noticed that do not have ethernet ports.
9 Replies · 160 views
EarDemon
Why not do a CTO directly through the manufacture? Get exactly what you want. Plus It's quite common to find 10%% (or higher) discount codes for Dell and HP.

Backlit keyboards are pretty much standard, and in the constant effort to try to make devices and thin and dainty as possible ethernet ports are becoming rarer, if not a normal ethernet port, you may be able to find a laptop with drop-jaw style one.
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arlo
Can't really help with an exact set of suggestions. I can say that if you have a set budget. And $600 these days wont get you much. One thing I can say is check out Dell Refurbished.
I've suggested and even configured, ordered a few for friends who were a bit iffy in deciding what they needed and wanted.
Refurbished doesn't mean that they came back defective and were repaired. Companies and organizations who order quantities of the same computers often cancel or modify their requirements.
Dell builds usually on demand. Their direct refurbished line will be brand new, unused. Perhaps not exactly the "today" specifications of the latest-greatest. And you can get a nice pc for quite a bit less with full warranty.
Just a suggestion.
"I use the laptop to mainly surf the web and keep up with my finances, money and bills. I would like to have at least a 15" screen and having a touchscreen is a plus".

As far as Asus, HP goes. And others you may consider. I'd think $600 (new) would get you a laptop. A quality, long lasting one? Not so sure. Now. If you could get a $1000 lappy for $600. Good deal, don't you think?
Surf the web doesn't need a killer Nvidia graphics chip. Nor a pinnacle, top of the line Intel, AMD processor.
12-16 gigs of memory will get you by just fine.
I'm personally an Asus fan. Brands aside. The one thing is the batteries. We discussed that here someplace else.
I repair these critters. Batteries. Cheap laptops have cheap batteries. Asus suggests that you don't keep the charger plugged in all of the time to make them last. Like you see on phones where 85% vs full charge is suggested to preserve battery life.
harshness
Why not do a CTO directly through the manufacture?
Because there are fewer economies of scale with custom products. Savings come from giant contracts with major retailers.

RAM and GPUs make buying a computer now financial suicide. In 2023, I bought two 16GB RAM modules for my lone Windows machine. The cost was under $100. Now that equivalent RAM goes for $260.

One can opt for an on-CPU GPU, but you can't opt out of RAM. While Microsoft goes on and on about Windows 11 eventually being happy with 8GB of RAM, we know how that always ends.
Foxbat
GB is the new MB (remember when Windows used to be happy with 8 MB of RAM?)

I had great experiences with Dell's Refurbished systems in the past. I ended up getting Business desktops instead of the Home PCs since they didn't come loaded with bloatware and the one Desktop I got for Mrs. Foxbat even had a license for MS Office Professional included.
arlo
Can't really help with an exact set of suggestions. I can say that if you have a set budget. And $600 these days wont get you much. One thing I can say is check out Dell Refurbished.
I've suggested and even configured, ordered a few for friends who were a bit iffy in deciding what they needed and wanted.
Refurbished doesn't mean that they came back defective and were repaired. Companies and organizations who order quantities of the same computers often cancel or modify their requirements.
Dell builds usually on demand. Their direct refurbished line will be brand new, unused. Perhaps not exactly the "today" specifications of the latest-greatest. And you can get a nice pc for quite a bit less with full warranty.
Just a suggestion.
"I use the laptop to mainly surf the web and keep up with my finances, money and bills. I would like to have at least a 15" screen and having a touchscreen is a plus".

As far as Asus, HP goes. And others you may consider. I'd think $600 (new) would get you a laptop. A quality, long lasting one? Not so sure. Now. If you could get a $1000 lappy for $600. Good deal, don't you think?
Surf the web doesn't need a killer Nvidia graphics chip. Nor a pinnacle, top of the line Intel, AMD processor.
12-16 gigs of memory will get you by just fine.
I'm personally an Asus fan. Brands aside. The one thing is the batteries. We discussed that here someplace else.
I repair these critters. Batteries. Cheap laptops have cheap batteries. Asus suggests that you don't keep the charger plugged in all of the time to make them last. Like you see on phones where 85% vs full charge is suggested to preserve battery life.
Just an edit. I did look on Dell's refurb site. To me I didn't really see anything approaching the six-hundred dollar range that I'd even consider owning. That's me though. Marginally in the $700 range.
Upwards of $1000, sure. Me? I'd save up a little more. I think their warranty is 100 days. Not that you'll need it. Square Trade is a viable option too.
The other guys replies after my first post here are viable. All I can say is that my friends and folks who chose refurbished over new have been entirely happy.

Just beware of cheap. It might just bite you. We do have tariffs now since when you bought your lappy 8 years ago.

Harshness' comment of on-cpu gpu. Intel Integrated Graphics is usually accompanied with and Nvidia gpu also.
Low power drain, good graphics and when needed, the Nvidia kicks in.


2 in 1 goes along with touch screen. Fold the display over and use it as a tablet. They go hand in hand. The keyboard shuts off. Normally open, the touch screen works as is should. I never use the touch screen when opened normally on mine. Kind of clumsy. In tablet configuration, does as it should.
brittanygarden
Staff member Pub Member / Supporter
Last reply · posted in DISH Network Support Forum
Please post your remote make/model here and any details of your issue. We are looking to collect as many examples as possible. I may reach out to you for your receiver number, but please do not post it here.

If you've already reported this to me, please repost it here so I can track all instances in one thread.

Thanks!
Brittany
26 Replies · 1127 views
bookworm370
I have a solution that is guaranteed to work.
All Hopper developers are required to turn in their RF Hopper remotes and use only IR remotes.

I guarantee you that the bug will be fixed in two days!
Try it; it will work! They will work 24 hours a day to fix it when the WAF goes into the toilet!
GRB1959
I have a solution that is guaranteed to work.
All Hopper developers are required to turn in their RF Hopper remotes and use only IR remotes.

I guarantee you that the bug will be fixed in two days!
Try it; it will work! They will work 24 hours a day to fix it when the WAF goes into the toilet!
Excellent suggestion.
bookworm370
Excellent suggestion.
Yea, I've only been a CIO for the last 30 years! :)
Trust me, when something important breaks, they get to own it!
A
Loaded H713 software on my Hopper 3 last week. Have not seen any change in the IR/RF remote issues with my Harmony 700.
Has Dish acknowledged this is a problem and are they committed to fixing it?
I'd be happy to roll back to last July.
long_time_Dish
Loaded H713 software on my Hopper 3 last week. Have not seen any change in the IR/RF remote issues with my Harmony 700.
Has Dish acknowledged this is a problem and are they committed to fixing it?
I'd be happy to roll back to last July. <-----|
Absolutely!!!---------------------------------------------|
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R
Loaded H713 software on my Hopper 3 last week. Have not seen any change in the IR/RF remote issues with my Harmony 700.
Has Dish acknowledged this is a problem and are they committed to fixing it?
I'd be happy to roll back to last July.
I got 713 a few days ago and nothing has changed concerning the IR/RF remote issues.
long_time_Dish
My Hopper 3 updated itself to H713 last week and the IR issue is worse now. On H711, I could be on an SD channel for several hours and the IR side of my H3 would still be responsive without my having to tap the View button on my Pronto Pro every 15 minutes. Now, if I stay even on an SD channel without tapping the View button at least once an hour, it becomes unresponsive to my Pronto Pro without tapping the View button at least 5-20 times, just like on the HD and 4K channels. So, H713 actually made the issue worse. :(

brittanygarden
T
· posted in FTA Receiver / Equipment Support
Anyone watching IPTV on Amiko 4k s52 UHD ?

I put a bunch of *.m3u files in the root of my USB KEY but Amiko won't try to play them?

No INSTRUCTIONS for this.

Dan
0 Replies · 6 views
M
Last reply · posted in DISH Network Support Forum
I have Dish with Hopper3. I choose to get local channels OTA and had a "guide list" established at my previous home. Having moved a few miles away, I wanted to update the list by appending a couple new stations via a rescan. As many would know, some stations come in with the UHF/VHF antenna aimed in one direction, while others come in better with a different direction.

Unfortunately, when a scan is done (bringing in 25-30 stations for that particular antenna aim), the dialog screen does not present the established guide list; it presents an empty field to the right that the scanned stations may be selected one by one and added to the empty guide. But because of antenna aim, some stations originally saved are missing, and would have to be retrieved with a different antenna aim. But as I explain, if a 2nd​ scan is done with a different antenna aim, the stations saved from the first scan are lost.

It troubles me that Dish didn't develop software that would allow a user to simply append only 1 or 2 channels to the established list. :mad:

Any thought on this? Has anyone experienced this or heard of this from others?
1 Replies · 72 views
dishstaller
I hear complaints from customers each and every day. I chose not to install OTAs with a doggle for a reason.

BTW, I like your user name


View: https://www.youtube.com/shorts/MXNU6pQFkok
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dishstaller
Pub Member / Supporter Lifetime Supporter
· posted in The Chit Chat Club
Dang female lions don't mess around when it comes to their kiddos....aka whelps.


View: https://www.youtube.com/shorts/Vvefv5xW77s?feature=share
0 Replies · 44 views
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TheForce
Supporting Founder Pub Member / Supporter
Last reply · posted in The Phone & Tablet Zone
Apple Fall Hardware Event takes place today, September 9, 2026, at 10:00 a.m. PT / 1:00 p.m. ET. It marks the debut of new CEO John Ternus and the expected reveal of Apple's first foldable phone.
139 Replies · 2067 views
harshness
Gone are the days when Apple "perfects" what debuted years earlier on an Android phone.
comfortably_numb
Gone are the days when Apple "perfects" what debuted years earlier on an Android phone.

Or better yet, innovate something "completely revolutionary!"
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S
Or better yet, innovate something "completely revolutionary!"
when was the last time they innovated something:rolleyes:
Foxbat
when was the last time they innovated something:rolleyes:
I'd probably say when they came up with their M-series of processors with integrated memory. That allowed Apple to get away from the inefficient Intel CPUs that were limiting their notebook computers.