How did you get someone to even look at the LNB or the switch?
I have already had two service calls within a week of installation, and they won't even consider the fact that it might be faulty equipment. And the problem seems to be getting worse. Before, when I'd unplug both receivers and plug them back in after a few minutes, it would start working. Yesterday, when I tried that a half dozen times, it didn't help. I finally left them unplugged for HOURS before I could get any TV signal at all!!!
A quick recap of the problem - in the middle of the day I will lose signal. It would say "Acquiring Satellite Signal" and go to step 0, 1, 0, 1, etc. I can't get ANY channels. Sometimes it says there is a problem with the switch. When I run "Check Switch" I get all different errors everytime, sometimes it would even start going to Step 38! It would also sometimes give me different Switches, ones I don't even have! And I'd get no signal on ANY TV in the house. If I do a reset using the power button, doesn't matter how many times I do it, it doesn't help. Following someone's advice here, I unplug both receivers, leave them off, plug them back one at a time, and then SOMETIMES it starts working again.
But when the service tech comes out to see, it is one of those times that it's working, so when they run Check Switch they don't see the error. Then they'll just go around, check to make sure the cables are properly connected, and that's it. Now, the guy told me it must be the receivers, because the dual-tuner receivers are new models and are known to have problems and we are the beta-testers so we will have these issues! Does that make any sense?? I even talked to him and said if that was the case, wouldn't just one receiver go out, and the other work? What could it mean that all TVs lose signal at the same time? He agreed but said that's all he can do.
This is making me seriously regret signing back up with Dish, and with a two-year contract at that. I've had it less than a week and have had this problem occur almost everyday! I was the first person in my community to get Dish 5 years ago, and have recommended it to tons of people, and now I'm getting these problems. Can someone please tell me what the problem could be, so at least I can explain it to them? And what I should do? I am frustrated, and turn to you experts for advice. Thanks.