So I got my "4k" setup Sunday.. Started the adventure withe my 2 hopper v1 + 2 joey v1 setup (wrangled out of them to get me back after trying sucky u-verse) So for the 4th time in 12m my 2nd hopper dies. call support ask for super. but why?? Explain 8 hour chating, 3 week, 3 box nightmare the 1st this happened, sorry.. bam.. new hopper v1 shipped..
All good, but wait what is this "hopper 3" thou speaketh of?? Heck I didn't know there was a hopper 2? So call sales, support is sending me my 4th pos hopper 1, I don't want another referb boat anchor tell me about the "best box ever". Yada.. yada.. best ever.. mkay.. lets do it..
WWWAAAIIITTT.. 1 hopper 3 joeys? Hmmm.. I had to pry my 2 hopper, 2 joey setup out of your cold dead hands, I want the same setup! No need the 16 tuner hopper is far superior, well can I speak to a super to confirm my upgrade is not a downgrade, "super will tell you the same"
So I agree, ok that'll be
$95 install..
Oh no you didnt!! Since the only reason I'm even talking 2 you is your craptacular box keeps dying, if you need to send a tech to get your snit to work right, that's your problem..
$95 fee waived..
Ok 2 days on a Sunday, good start.. Okay hopper 3 check, joey?? Hmm 3 "joey 2's" Who dat? Whadda you mean my new "4K" setup is really a One 4K + 3/1080 setup?? Grrrr... No one asked how many 4K tv's I had, no mention of "joey 2" never heard the term until I see the tech installing them, so Mr. tech what's the diff 4K vs joey 2? I just assumed my "4K" setup was all 4K? Uhh.. I just work here, they won't even give me a hopper 3 yet so your ??? = duhhhh...
Ok, lets see my new "upgrade" ok hopper 3.. mehhh.. Seems "ok" if you ignore the the ui designer being on crack..
Ok.. Settings.. people like settings.. mmm.. no settings button.. not a good start..
Home Tab
Up
Left
Enter
Down
Down
Left
Enter
And thar she blows!!! 1 key press into 8 now there's an "upgrade"
Ok tabs, home tab, lets go to Netflix, it's just over the hill, only one tab to the left, so 1 key press?
Left.. nothing
Left.. I said NO!
Ok
Home tab
Up
Left
Enter
Right
Right
Right
Right
Right
Enter
Brilliant design, just brilliant...
Ok channel up/down you can't screw that up can you?
YES WE CAN!!!
Ok lets add channel up/down, and lets put in the "carpel tunnel" position and now lets do my FAVORITE jack-hole design move.. Lets take YEARS of muscle memory that had up/down in the 4-way nav button and make the up/down do NOTHING.. YES NOTHING..
[RANT]
UNASSIGNED TOP LEVEL REMOTE BUTTONS!!!!
At least you don't give a DOINK like DTV But what moron said lets make 12.5% (4/32) of the top level buttons NON-FUNCTIONAL AAARRRRRGGGGGGG.....[/RANT]
Ok "joey 2" NO PIP EVER..
Mini-guide NON-FUNCTIONAL (the bottom channel nav. bar)
Sales.. Not happy, no one ever said "joey 2" no one said 4K/1080, I want the all "4K" setup I thought I was agreeing to in exchange for my 2 year/autopay commit. Aurgue.. Counter.. rinse.. repeat..Ok joey 4K? No problem..
$50 fee..
PROBLEM. I want the "4K system" I thought we had agreed to, not the 4K/1080 system that was never mentioned, and in my best "people's court" voice if it was not mentioned then we had no "meeting of the minds" and thus no contract.. So I want my 4k or come get your snit..
$50 fee waived..
Well, how about we waive $50 and give u 1 4k joey? Well, ok.. 3 and I would be in the haggle hall of fame, 1 was my target.. Ok $50 waived.. no problem that'll just be..
$95 for the install..
PROBLEM.. Are you serious!!! Have you not figured out in the last `1/2 hour who your dealing with.. These are not fees you are looking for..
$95 waived..
to be continued...