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Ametrine
Last reply · posted in DISH Network Support Forum
Hi, I hope someone here can help, Dish sure isn't. For over a month now our receiver has been freezing (during live TV, recorded payback or paused makes no difference), after a minute or two the TV channel blasts static because the receiver has lost power like it had been unplugged and then goes through the whole restart process. This happens multiple times a day, many times it happens within a few minutes of the last event. Calling customer service has been an exercise in frustration, I was told they couldn't help unless I called while it was frozen, so I did and the two and a half minutes it takes just to get through the phone system meant the picture was back. That call the idiot had me going into the set up menu and reading her numbers, the call ended with her telling me that Dish is "updating the data since Feb 28th". Next call i was sent to a higher level of tech support and she sent me a "new" receiver. Next call after the new one kept doing it I got some idiot who didn't listen to a word I'd said because when he decided he couldn't help me and passed me off to an "Advanced" agent the problem he said I was having is my picture is pixelated! Say WHAT?? When the technician came out (at no cost to me) that's what he thought was wrong and that the ticket said it might be freezing too. WTF?? He put a new dish on the house, rewired the house and it froze with 20 minutes of him leaving. He suggested the outlet might be sparking so I moved the plug to another outlet and it hasn't helped one bit. HELP!!
10 Replies · 12668 views
Ametrine
I'm sorry, my reply to Tampa8 was cut off like that. A friend in crisis called and I closed my browser, I didn't realize it posted the reply....
I think where I was going next was there isn't anything drawing as big of a load from that outlet like an air conditioner. Only the TV and a wireless router. Nothing new at all. Nothing big drawing any current on the entire floor of the house or whole house!
It is plugged right into the TV.
I'll tell my husband your suggestions and we'll give them a try. At this point, we're about done dealing with it, though. I'm going to start looking at using PlayStation Live, Netflix and Hulu.
Ametrine
I was getting ready to tell you all that your suggestions worked, I put a little cooling fan blowing into the case and took the PlayStation off of the receiver. And..... It froze up and did the full reset... :wtf
We're getting a new HDMI cable and trying that. If it doesn't help we're telling Dish to go pound sand.
Thank you for all your help Jim5506, Tampa8 and boba.
sundude90
Yeah, heat doesn't play very well with those receivers. Another thing to try is putting the Receiver on a UPS Battery Backup as that will clean the power and help mitigate drops in voltage. I had to do that at my parents as the power where they live can be a little wacky, plus since I worked for a internet provider I know how crucial stable power is for certain electronics


Sent from my iPhone using SatelliteGuys
JSheridan
Get a new Hopper. They run a lot cooler. Besides that, they haven't made a 722K in years so no matter how many they send you they'll still be old units.
Ametrine
Yeah, heat doesn't play very well with those receivers. Another thing to try is putting the Receiver on a UPS Battery Backup as that will clean the power and help mitigate drops in voltage. I had to do that at my parents as the power where they live can be a little wacky, plus since I worked for a internet provider I know how crucial stable power is for certain electronics


Sent from my iPhone using SatelliteGuys
That's about the only thing that's changed here. They are building a new bar and grill in town and my husband thinks they may have affected our power when they ran power to it. I don't know for sure the exact timeline for when they did that and our trouble started. Frankly, we don't have to money to have someone come out and check our power cleanliness.
I think I have a surge suppressor around here, I'll try that.....
Thank you for the tip.
M
Last reply · posted in DISH Network Support Forum
Over the past few weeks, I have had problems connecting to streaming services (Netflix, HBO et al). When I go to the TV's native Channels, I have no problem. The Dish internet troubleshooter shows I have a good internet connection. I'm wondering whether it's an issue with my internet provider or a problem with the Dish software on the Hopper Plus. Anyone else seeing this?
10 Replies · 514 views
Almighty1
Over the past few weeks, I have had problems connecting to streaming services (Netflix, HBO et al). When I go to the TV's native Channels, I have no problem. The Dish internet troubleshooter shows I have a good internet connection. I'm wondering whether it's an issue with my internet provider or a problem with the Dish software on the Hopper Plus. Anyone else seeing this?
I have a DISH Hopper 3 (Software H713) with Hopper Plus (Software P15403). I have not tried streaming services but I primarily watch TVB Jadeworld international package which is only available by streaming and when I have an issue, I usually have to go to a non-streaming satellite channel first before the streaming channels will work again. What software versions do you have and what is the error message if any are showing on your screen? or is that Dish downloading logo just stuck and never finishes?
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M
I have a DISH Hopper 3 (Software H713) with Hopper Plus (Software P15403). I have not tried streaming services but I primarily watch TVB Jadeworld international package which is only available by streaming and when I have an issue, I usually have to go to a non-streaming satellite channel first before the streaming channels will work again. What software versions do you have and what is the error message if any are showing on your screen? or is that Dish downloading logo just stuck and never finishes?
I'm on H713 on the Hopper and P15403 on the Hopper Plus. It shows internet connection issues and doesn't finish loading the various services. I see the "loading circle going around. Sometimes I get a message saying that the service is having trouble loading my content and to check the internet connection.
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Almighty1
I'm on H713 on the Hopper and P15403 on the Hopper Plus. It shows internet connection issues and doesn't finish loading the various services. I see the "loading circle going around. Sometimes I get a message saying that the service is having trouble loading my content and to check the internet connection.
Did it ever work correctly before? Hard to say what the problem is. Usually for streaming, it will show the Dish logo with lines sweeping down to show downloading, never seen the circle issue. Did you try a manual reboot, red button reset, power cord unplug/replug to see if it makes a difference.
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S
Did it ever work correctly before? Hard to say what the problem is. Usually for streaming, it will show the Dish logo with lines sweeping down to show downloading, never seen the circle issue. Did you try a manual reboot, red button reset, power cord unplug/replug to see if it makes a difference.
Might be worth just to ditch the hopper plus. No issues here on h713
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S
Over the past few weeks, I have had problems connecting to streaming services (Netflix, HBO et al). When I go to the TV's native Channels, I have no problem. The Dish internet troubleshooter shows I have a good internet connection. I'm wondering whether it's an issue with my internet provider or a problem with the Dish software on the Hopper Plus. Anyone else seeing this?
Buy a roku and dump the hopper plus you'll be better off. If you have a smart tv you don't need either one. No hopper plus here and no issues!!!
Almighty1
Might be worth just to ditch the hopper plus. No issues here on h713
I have a Hopper Plus and no issues either. charlesrshell has both a Hopper 3 with Hopper Plus and one without, he doesn't have the same issue. Before blaming it on the Hopper Plus, he should see if the problem still exists without the Hopper Plus connected as it could be the Internet connection itself or some setting in the router itself. There is someone in another thread who has EHD issues on the Hopper 3 only setup but does not have the EHD issues on the Hopper 3 with Hopper Plus and he has already tried swapping the EHD and it did not make a difference so like the saying, YMMV.
Almighty1
Buy a roku and dump the hopper plus you'll be better off. If you have a smart tv you don't need either one. No hopper plus here and no issues!!!
The Roku costs $$$, Hopper Plus is free. That may not be the only costs as it depends if the TV in question still has available HDMI ports and if not, it will require a HDMI switch and HDMI cable which adds more to the cost.

I have a LG 3D OLED Smart TV and I still need either of them because it does not have Android TV built in. Add a Hopper Plus and see if you actually have issues or not as until you actually tried it, it means nothing.
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jsmit86
If the OP has a router and a managed switch, that could be the problem.
I have a Hopper 3 and 5 Joey 4s. I recently updated my Router, Switch and access points with Ubiquiti UniFi gear. I had an issue where the switch interpreted the communication between the hopper internet connection and one of the Joeys as a data loop. I had to change some settings in the switch to re-enable that port. Your router could possibly be doing the same thing blocking the connection.

If your router has a malware connection setting, try disabling it temporarily, and see if the internet comes back. Contact your ISP and see if there is a block happening at the router or switch level, or via the ISP's threat protection.
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Almighty1
If the OP has a router and a managed switch, that could be the problem.
I have a Hopper 3 and 5 Joey 4s. I recently updated my Router, Switch and access points with Ubiquiti UniFi gear. I had an issue where the switch interpreted the communication between the hopper internet connection and one of the Joeys as a data loop. I had to change some settings in the switch to re-enable that port. Your router could possibly be doing the same thing blocking the connection.

If your router has a malware connection setting, try disabling it temporarily, and see if the internet comes back. Contact your ISP and see if there is a block happening at the router or switch level, or via the ISP's threat protection.
Can you share what settings you had to change?

Required Inbound & Outbound Network Ports
The standard ports designated for DISH Hopper configurations include:
    • TCP Port 80 – HTTP communication
    • TCP Port 443 – HTTPS secure communication
    • TCP Port 5678 – Neighbor Discovery / Device Sync
    • UDP Port 80 – Alternative streaming/network data
    • UDP Port 443 – Alternative secure media streams
    • UDP Port 5678 – Remote pairing and network discovery
Critical Network & Security Considerations
    • UPnP (Universal Plug and Play): Enabling UPnP on your router is the easiest way to allow the Hopper to automatically handle its own port maps.
    Internal Communication (MoCA & Local LAN): The Hopper Plus and Joeys communicate internally over your local home network using router's default internal traffic policies. Local firewall software or strict internal VLAN isolation can block the Hopper 3 from seeing the Hopper Plus or Joey extensions.

    The other thing is that these are streaming channels which was why I asked if they have worked correctly even without the Hopper Plus as checking the post history of the OP, it appears that the Hopper Plus was added around 1/2 a year ago and from looking at my own Internet settings portion, all the Hopper 3 does is really measure signal strenth for WiFi and probably just check ping times to show it is connected or not to the internet, it does not check the actual speed or latency. Since the OP has a Hopper Plus, OP can always install the Speedtest app for diagnostics and then take a photo of the results and post it here. Before 2017, I used tȯhave 6Mbps/768Kbps ADSL and even though the Hopper 1 and Hopper 3 also showed internet connectivity is okay, everytime my Ring Doorbell is uploading, it would knock the entire internet connection off-line as the upload pipe would be 100% filled by the Ring Door bell uploading the video because the ACKnowledgement packets would not have priority being sent back in time which was fixed with QoS traffic shaping but that still does not mean streaming will work as it requires at least 25Mbps minimum or more if there are other devices on the same connection sharing the bandwidth.


    ​
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jsmit86
Can you share what settings you had to change?

Required Inbound & Outbound Network Ports
The standard ports designated for DISH Hopper configurations include:
    • TCP Port 80 – HTTP communication
    • TCP Port 443 – HTTPS secure communication
    • TCP Port 5678 – Neighbor Discovery / Device Sync
    • UDP Port 80 – Alternative streaming/network data
    • UDP Port 443 – Alternative secure media streams
    • UDP Port 5678 – Remote pairing and network discovery
Critical Network & Security Considerations
    • UPnP (Universal Plug and Play): Enabling UPnP on your router is the easiest way to allow the Hopper to automatically handle its own port maps.
    • Internal Communication (MoCA & Local LAN): The Hopper Plus and Joeys communicate internally over your local home network using router's default internal traffic policies. Local firewall software or strict internal VLAN isolation can block the Hopper 3 from seeing the Hopper Plus or Joey extensions.The other thing is that these are streaming channels which was why I asked if they have worked correctly even without the Hopper Plus as checking the post history of the OP, it appears that the Hopper Plus was added around 1/2 a year ago and from looking at my own Internet settings portion, all the Hopper 3 does is really measure signal strenth for WiFi and probably just check ping times to show it is connected or not to the internet, it does not check the actual speed or latency. Since the OP has a Hopper Plus, OP can always install the Speedtest app for diagnostics and then take a photo of the results and post it here. Before 2017, I used tȯhave 6Mbps/768Kbps ADSL and even though the Hopper 1 and Hopper 3 also showed internet connectivity is okay, everytime my Ring Doorbell is uploading, it would knock the entire internet connection off-line as the upload pipe would be 100% filled by the Ring Door bell uploading the video because the ACKnowledgement packets would not have priority being sent back in time which was fixed with QoS traffic shaping but that still does not mean streaming will work as it requires at least 25Mbps minimum or more if there are other devices on the same connection sharing the bandwidth.
This was for port settings for the switch, not the router.

Originally was recommended to use EDGE vs. Infrastructure, but had to change that back to Infrastructure.

Had to leave STP (Spanning tree protocol) ON, but disable BPDU guard, and also had to disable Non-STP loop protection.

The previous settings were flagging normal dish system packets as a data loop, and fully blocked that port on the UniFI Pro Max 16 POE switch.

These were specific to my managed switch, and may not apply to the OP's issue.
Peter Parker
Supporting Founder Lifetime Supporter
Last reply · posted in DISH Network Support Forum
No idea what improvements might be involved.
30 Replies · 1780 views
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rvvaquero
That's a lot of information to ingest. However, I don't have the Hopper Plus and my 54 remote is doing crazy things to the Hopper 3. Several times each evening when I press the skip forward button several times to advance through a commercial, it switches the receiver either onto live TV or into suspension. Other buttons will also cause this randomly, I haven't established any patterns I can describe. I use "recall" to go back to my recorded program in progress.

Needless to say, something in the newer Hopper 3 softwares has caused the remote functioning to ......................malfunction. Evidently, it applies to third party remotes as well as DISH's own remotes.
GRB1959
That's a lot of information to ingest. However, I don't have the Hopper Plus and my 54 remote is doing crazy things to the Hopper 3. Several times each evening when I press the skip forward button several times to advance through a commercial, it switches the receiver either onto live TV or into suspension. Other buttons will also cause this randomly, I haven't established any patterns I can describe. I use "recall" to go back to my recorded program in progress.

Needless to say, something in the newer Hopper 3 softwares has caused the remote functioning to ......................malfunction. Evidently, it applies to third party remotes as well as DISH's own remotes.

This is exactly the same issue I was having as I had the Hopper 3 and 54 remote without the Hopper Plus and the symptoms were virtually identical to yours.
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ERSanders
We have had a corolary problem in this and the prior s/w. Using several different 40.0 remotes (yeah, we're old), when one pauses a live or recorded show it becomes a crap shoot whether it will step foreward the 30" as requested, jump to the end, or restart the episode. Tried the famous 60" reboot to no avail and have decided to live with it vs. a receiver swap risk.
T
I think there's a change to the "skip forward 30 seconds". With CBS that does not have auto-skip, if you stack up a bunch of 30 second forwards it seems to stop when the kangaroo signaling the end of the commercial break appears.
long_time_Dish
Also posted this in the 3rd party remote thread.

My Hopper 3 updated itself to H713 last week and the IR issue is worse now. On H711, I could be on an SD channel for several hours and the IR side of my H3 would still be responsive without my having to tap the View button on my Pronto Pro every 15 minutes. Now, if I stay even on an SD channel without tapping the View button at least once an hour, it becomes unresponsive to my Pronto Pro without tapping the View button at least 5-20 times, just like on the HD and 4K channels. So, H713 actually made the issue worse. :(

brittanygarden
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WildBill
· posted in DISH Network Support Forum
I've been having intermittent problems with Amazon Prime video programs loading using the H3 guide listing. I can get to the program I want to watch, but when I try to view it, it starts to load and then stalls. Eventually, a screen pops up saying "something went wrong, try again later". I've tried rebooting the hopper without success. Sometimes switching the HDMI input on my LG TV works, but not always. I don't have this problem on my phone or computer, so it is not a network or router issue.

I did a quick google search and found that this is a common problem associated with overloading or corruption of the data cache in the Amazon app and the solution is to clear the cache. Easy to do on a computer or phone, but I don't know how to do this on the H3. If anyone a solution or suggestion, I'd appreciate some help. Thanks.
0 Replies · 16 views
dfergie
Staff member HERE TO HELP YOU!
Last reply · posted in What's Cooking?
We have a Breakfast and Dinner thread so... :)
Continuing from the Breakfast thread, found Cornbread mix so ...
Yellow Cornbread Mix
2 Hatch Green Chiles -diced
1 Egg
2/3 cup of milk
add to greased pan
Bake for 400f 20-25 minutes(From instructions)
now to put together and try... this to go with pinto beans...
5452 Replies · 336396 views
dfergie
IMG_5955.webp

Sweet tea…
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TRG
TRG
Tuna salad sandwich on toasted honey whole wheat bread with a handful of kettle chips. Water.
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TRG
TRG
Breakfast for lunch. Crispy corned beef hash, home fries, two over easy eggs and sourdough toast.

1653.webp
TRG
TRG
Grabbed a burrito on the run. Beef, pinto beans, green chile and cheese. Stewart's cream soda.

burr.webp
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dfergie
Beef, bean green chile, cheese homemade burritos here... Water
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Scott Greczkowski
Staff member HERE TO HELP YOU! Cutting Edge
Last reply · posted in The Chit Chat Club
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne


Get it?


An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68707 Replies · 2683082 views
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dishstaller
The First Time Ever I Saw Your Face - Roberta Flack
harshness
In the Still of the Night - The Five Satins
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Bobby
I Still Haven't Found What I'm Looking For - David Cook
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sdfntx
Looking for the Next Best Thing - Warren Zevon
long_time_Dish
Werewolves Of London - Warren Zevon
dishstaller
Pub Member / Supporter Lifetime Supporter
Last reply · posted in The Chit Chat Club
Was raining yesterday so I went to Sams up in Dothan to stock up on some things. Haven't been there in quite a while. I was amazed at how large most of the TVs were. When I walked in they had a 100 in Vizio (I think it was Vizio) that was marked down to something like $1,200. The first rows of TVs were all in the 80 in + sizes. The next couple of rows had the "smaller" models....those 75 and under. I was amazed at how small the 75s looked when lined up with the larger screens.
4 Replies · 54 views
osu1991
Q-LED and Mini LED panels have improved the picture quality and the tv's are so thin and nearly without bezels now. I've thought about replacing the 75in 4k DV/HDR LED Sony in my living room with a newer 86in. That's as big as I can go without construction changes. I watch the 75in 4k DV/HDR Q-LED in my bedroom and the difference between the two is very noticeable. There's nothing wrong with the living room tv though and I don't now that I actually watch enough anymore to really justify it. I could move it out to the patio but the 65in Q-LED out there looks really good and I'd have to change the mount to accomdate a larger tv out there.
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Foxbat
I'm at a limit for TV sizes at this time. My Father-in-Law crafted a custom entertainment center for our family room and we were restricted from going too big based on the side cabinets and central bridge fitting in the width of the room. It turns out to be where a 55" screen with bezels fits but no 65" bezel-less screen can fit. I think there was a brief period where 58" screens where a thing, but no more.

So, no huge screens for the Foxbat's…
TRG
TRG
I'm at a limit for TV sizes at this time. My Father-in-Law crafted a custom entertainment center for our family room and we were restricted from going too big based on the side cabinets and central bridge fitting in the width of the room. It turns out to be where a 55" screen with bezels fits but no 65" bezel-less screen can fit. I think there was a brief period where 58" screens where a thing, but no more.

So, no huge screens for the Foxbat's…

55" is plenty big.
dishstaller
55" is plenty big.
And to think....I was SO proud of myself when I bought a 27 in TV in the late 80s. Everyone just had a 25 in so I was really in high cotton.
TRG
TRG
Pub Member / Supporter
· posted in The Chit Chat Club
I've pretty much done most things in Ireland and I'm thinking about the other side of the Irish sea. I'm thinking about traveling to Wales this summer. My second choice would be Scotland. I don't want anything to do with London except maybe landing in Heathrow and then escaping quickly.

Any tips or experiences to share?
0 Replies · 13 views