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With my sweet $25/month deal for a year I was begged to upgrade my slow piece of junk HR24's to the newest Genie, HR54. Since they installed this piece of crap lemon DVR I have had more issues with it in 1.5 weeks than I have had for years with both of my HR24's. I have been on the phone with them every single day and they still refuse to send out a tech or swap it for a different DVR. I wish I was never talked into signing another 2 year agreement. I am seriously thinking of paying the fees and dropping them all together.
Here are the issues.
1) When switching channels, it immediately goes to the programming, shows the image, then goes blank for a few seconds before appearing.
2) Genie Mini loses audio every single day. I have to press the red reset button on my main DVR to get audio for that day only
3) EI game channels only show the DirecTV logo, but yet I can still watch the game on the actual RSN for that team. I have to press the red reset button to get the game on the EI channel. This happens every day. After a reset, the game comes in for a day.
4) Audio issues on some channels on the main box. Red button reset fixes this too for a day.
They have done hard resets and tests on their end, thinking it is fixed because it resolves it FOR A DAY.
Because I have to press the red reset button every day, it screws up the guide data and thus my recordings.
I call every single day and let them know I call every day. I even insisted they send out a tech or replace my box but they refuse because they think the issue is resolved or they want to trouble shoot first.
Don't get me started on the fact that most of the techs know very little about TV program packages and what channels are or are not supposed to be authorized.
Here are the issues.
1) When switching channels, it immediately goes to the programming, shows the image, then goes blank for a few seconds before appearing.
2) Genie Mini loses audio every single day. I have to press the red reset button on my main DVR to get audio for that day only
3) EI game channels only show the DirecTV logo, but yet I can still watch the game on the actual RSN for that team. I have to press the red reset button to get the game on the EI channel. This happens every day. After a reset, the game comes in for a day.
4) Audio issues on some channels on the main box. Red button reset fixes this too for a day.
They have done hard resets and tests on their end, thinking it is fixed because it resolves it FOR A DAY.
Because I have to press the red reset button every day, it screws up the guide data and thus my recordings.
I call every single day and let them know I call every day. I even insisted they send out a tech or replace my box but they refuse because they think the issue is resolved or they want to trouble shoot first.
Don't get me started on the fact that most of the techs know very little about TV program packages and what channels are or are not supposed to be authorized.
24 Replies
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3665 views
... Sounds to me like there's more than one problem creating these symptoms.First off, forget that red button (soft reboot) and just unplug it (hard reboot), it's analogous to using control-alt-delete vs
power interruption when resetting a computer. Better yet, turn it off, remove the access card, turn it on without the card in
and wait until it asks for the card (not to be done often though).
The HR-54 is usually as solid as a rock, the clients (mini) not so much. This is because the clients "talk to" the server (the 54)
over the coax lines and not having a tuner of their own (why they're so small) use one of the server's and the quality of the
connections between the two dictates the client's performance, whereas two HR-24s act as independent units.
I've seen many cases where MoCA (the communication link between all the boxes) had been adversely affected by bad connections
(the base of the connector shouldn't spin on the cable and there shouldn't be any evidence of braid showing inside the connector's
tip either), crimped cables (no sharp bends or crushed spots), water getting into improperly routed cables/connectors (cables should
always flow down from the connectors so water flows away from rather than into connectors), lack of weather proofed joints (there
should be rubber boots on every outdoors connection point), as well as RG-58 cable being used when only RG-6 should be used.
At the 54, after a fresh rebooting, use the remote to enter Menu, Settings&Help, Settings, Satellite, (two things to do in here) 1st:
View Signal Strength (Should be high eighties at worse and preferably high nineties if not 100s) disregard #s 18 (always low) and
26 (always zero). 2nd: After noting these readings select "Done" then left arrow back to Settings and select Info&Test then Run Test.
Low signal strengths indicated by the first check (usually) indicates poor dish tuning or (rarely) poor cable connectivity.
The System Test is more comprehensive (checks MoCA too) but won't show you signal strengths and will fail for either poor dish
tuning OR bad cables/connections.
Depending on how much of a DIY guy you are several of these concerns can be addressed yourself.
It's absurd that you've been getting put off by phone support like you have though, so if you'd rather just have a tech (a Direct TV tech,
NOT a subcontractor) check it all out for you then do this:
1.) REFUSE TO COOPERATE with their asking you to check ANYTHING and DEMAND for a technician to come out.
2.) If they argue the point further, demand your case be escalated to "Tier Two" status as it has been a reoccurring problem.
3.) If all else fails, tell them you're going to pile the equipment at the end of your driveway and they can come pick it up, and you're
NOT considering yourself bound to the two year agreement because they are in breech of their end of the contract.
First off, forget that red button (soft reboot) and just unplug it (hard reboot), it's analogous to using control-alt-delete vs
power interruption when resetting a computer. Better yet, turn it off, remove the access card, turn it on without the card in
and wait until it asks for the card (not to be done often though).
The HR-54 is usually as solid as a rock, the clients (mini) not so much. This is because the clients "talk to" the server (the 54)
over the coax lines and not having a tuner of their own (why they're so small) use one of the server's and the quality of the
connections between the two dictates the client's performance, whereas two HR-24s act as independent units.
I've seen many cases where MoCA (the communication link between all the boxes) had been adversely affected by bad connections
(the base of the connector shouldn't spin on the cable and there shouldn't be any evidence of braid showing inside the connector's
tip either), crimped cables (no sharp bends or crushed spots), water getting into improperly routed cables/connectors (cables should
always flow down from the connectors so water flows away from rather than into connectors), lack of weather proofed joints (there
should be rubber boots on every outdoors connection point), as well as RG-58 cable being used when only RG-6 should be used.
At the 54, after a fresh rebooting, use the remote to enter Menu, Settings&Help, Settings, Satellite, (two things to do in here) 1st:
View Signal Strength (Should be high eighties at worse and preferably high nineties if not 100s) disregard #s 18 (always low) and
26 (always zero). 2nd: After noting these readings select "Done" then left arrow back to Settings and select Info&Test then Run Test.
Low signal strengths indicated by the first check (usually) indicates poor dish tuning or (rarely) poor cable connectivity.
The System Test is more comprehensive (checks MoCA too) but won't show you signal strengths and will fail for either poor dish
tuning OR bad cables/connections.
Depending on how much of a DIY guy you are several of these concerns can be addressed yourself.
It's absurd that you've been getting put off by phone support like you have though, so if you'd rather just have a tech (a Direct TV tech,
NOT a subcontractor) check it all out for you then do this:
1.) REFUSE TO COOPERATE with their asking you to check ANYTHING and DEMAND for a technician to come out.
2.) If they argue the point further, demand your case be escalated to "Tier Two" status as it has been a reoccurring problem.
3.) If all else fails, tell them you're going to pile the equipment at the end of your driveway and they can come pick it up, and you're
NOT considering yourself bound to the two year agreement because they are in breech of their end of the contract.
I second that. The cable and connectors make a big difference.
It's literally at the point for me that I try to do a fresh install every time and run everything new whenever possible when dealing with clients.
Also try to use the smallest splitter and the least number of splitters as possible.
I have had too many issues with clients acting goofy, all due to bad cabling.
Also cut all of the multiples. Do not install more splitters than necessary and leave open outlets.
I had one customer who wanted 3 open outlets to move his box around. I spent a whole day troubleshooting before removing the unnecessary cable.
That install was a nightmare. I even ran one of the clients off eithernet using 2 decca adaptors because the customer didn't want me to drill a hole through his wood paneling.
The only thing I have not tried using is 100% copper vs copper clad. At $16 per 1000 foot box vs $80 per 1000 foot box of 100% copper, it's a lot of money. I'm sure the performance can only be better, but is it significant enough to matter.
Staff member
HERE TO HELP YOU!
Stumbled across this ... http://www.gaspricewatch.com/USGas_ZipSearch.asp
I found no local prices, although it did show stations at my location...
Added these to this post...
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I found no local prices, although it did show stations at my location...
Added these to this post...
USA National Gas Temperature Map
State By State Gasoline Taxes
Gas Buddy
Ethanol Free Stations
5550 Replies
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460513 views
Season 2 order already in hand:
'Star Trek: Starfleet Academy' Renewed for Season 2, Tatiana Maslany to Guest Star in Season 1
I've not been optimistic about this show based on what I've read so far. Seems to be aimed at a younger audience. Interesting though that Tatiana Maslany will have some sort of role.
'Star Trek: Starfleet Academy' Renewed for Season 2, Tatiana Maslany to Guest Star in Season 1
I've not been optimistic about this show based on what I've read so far. Seems to be aimed at a younger audience. Interesting though that Tatiana Maslany will have some sort of role.
80 Replies
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3143 views
This started a couple months ago. I have 2 H3s on one network, both with 2 EHD identical 3 TB seperately powered so all recordings are accessible by all 4k & J4s (8 of them).
On one H3 (not the main one that controls the MOCA network), after it reboots, it doesn't recognize it has two EHDs plugged into it. Rebooting the EHD by their power source doesn't fix it. Resetting the network doesn't. Software h3 reset doesn't fix it. Rebooting MOCA h3 doesn't fix it but so far, after 3+ cold boots (unplug pwr to H3 with unrecognized EHDs), it finally it figures out they are plugged into it. BUT.... Then when you open a program it only partially shows series and episodes, but instead of showing recordings, it only shows upcoming airings. HELP!!!!
On one H3 (not the main one that controls the MOCA network), after it reboots, it doesn't recognize it has two EHDs plugged into it. Rebooting the EHD by their power source doesn't fix it. Resetting the network doesn't. Software h3 reset doesn't fix it. Rebooting MOCA h3 doesn't fix it but so far, after 3+ cold boots (unplug pwr to H3 with unrecognized EHDs), it finally it figures out they are plugged into it. BUT.... Then when you open a program it only partially shows series and episodes, but instead of showing recordings, it only shows upcoming airings. HELP!!!!
25 Replies
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404 views
JohnGalt1234 - So you basically have 2 Hopper 3's. The CasinoH3 is the one that is Hopper 3 only while Master Bedroom is a Hopper 3 with Hopper Plus setup.
Master Bedroom uses Android TV (ATV) software so the DISH part is actually a app and will behave differently as you can probably tell the Guide's are different on the Master Bedroom which will resemble the same guide used on other ATV devices such as the Joey 4 and Wireless Joey 4. If I am correct, the CasinoH3 is the one with the problem since you did say the one dated 09/05/2026 is the naughty one while 08/15/2026 named Master Bedroom is the nice one. Usually I would expect the CasinoH3 to be the one without the problem because it's Hopper 3 only and Master Bedroom would be the one with problems because it has the Hopper Plus involved. That is why they behave differently because CasinoH3 is running the native Hopper 3 software while Master Bedroom is running the Android TV software and also it runs a app called DISH known as package com.dish.atv.launcher, the version for mines is P15403 2026100917 so it's probably the same version as the Hopper Plus software version with the date of October 9, 2026, not sure what the 17 means except maybe revision 17?
This explains it better than I can. Sorry, had to take all the ads out.
Master Bedroom uses Android TV (ATV) software so the DISH part is actually a app and will behave differently as you can probably tell the Guide's are different on the Master Bedroom which will resemble the same guide used on other ATV devices such as the Joey 4 and Wireless Joey 4. If I am correct, the CasinoH3 is the one with the problem since you did say the one dated 09/05/2026 is the naughty one while 08/15/2026 named Master Bedroom is the nice one. Usually I would expect the CasinoH3 to be the one without the problem because it's Hopper 3 only and Master Bedroom would be the one with problems because it has the Hopper Plus involved. That is why they behave differently because CasinoH3 is running the native Hopper 3 software while Master Bedroom is running the Android TV software and also it runs a app called DISH known as package com.dish.atv.launcher, the version for mines is P15403 2026100917 so it's probably the same version as the Hopper Plus software version with the date of October 9, 2026, not sure what the 17 means except maybe revision 17?
This explains it better than I can. Sorry, had to take all the ads out.
iJustine
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Direct YouTube Link - Microsoft Surface ultra unboxing
The official iJustine Website's Website
Buy her book!
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TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
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Direct YouTube Link - OpenAI Sued by 8 U.S. States
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Direct YouTube Link - OpenAI Sued by 8 U.S. States
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Ham Radio 2.0
Time for another AWESOME video from Ham Radio 2.0!
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View: https://www.youtube.com/shorts/6jvyve8sFr4
Direct YouTube Link - Does a SATCOM Antenna Work for GMRS? | RigExpert Test
Ham Radio 2.0 Website
Ham Radio 2.0 on Facebook
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iJustine
Time for another AWESOME video from iJustine!
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Direct YouTube Link - Will Microsoft Surface Ultra's replace MacBooks?
The official iJustine Website's Website
Buy her book!
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Lifetime Supporter
A continuation of a thread from the pub, just general discussion of AI.
Brief 60 minute clip about next gem autonomous fighters - not remote controlled, but rather collaborating with controllers and aircraft in the theater.
View: https://youtu.be/DRm0mbp_n1k
We've literally got a movie already about this
View: https://youtu.be/a2PW7a9ViDc
Brief 60 minute clip about next gem autonomous fighters - not remote controlled, but rather collaborating with controllers and aircraft in the theater.
View: https://youtu.be/DRm0mbp_n1k
We've literally got a movie already about this
View: https://youtu.be/a2PW7a9ViDc
64 Replies
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1096 views
Oops.
futurism.com
AI Agent Blamed for Deleting Entire Upcoming Season of TV Show
An AI agent reportedly deleted the entire final cut of the upcoming season of a Swedish reality competition show.
futurism.com
