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cfkillers

Last reply Apr 21, 2019 · posted in DISH Network Support Forum

Got Taken

After having worst install ever done by any tv provider ever plus coming with wrong equipment hopper duo and 2 joeys instead of hopper 3 and 2 4K JOEYS which i paid $159 for. The technician charged me a surge protector fee stating it connects to the dish and provides power to it. I said ok paid the $28 once he left i began to clean up his work and seen that it was a normal surge protector and that he unhooked my more expensive surge protector to use his. Is this common practice?

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JSheridan

Apr 19, 2019

I noticed in this Orby thread a nice installation by Mastec, the same company that does DirecTV installs. Check out post #60.

Professional Install of Orby TV

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charlesrshell

Apr 19, 2019

JSheridan said:
I noticed in this Orby thread a nice installation by Mastec, the same company that does DirecTV installs. Check out post #60.

Professional Install of Orby TV

What is that attached to the roof at the base?

JSheridan

Apr 19, 2019

charlesrshell said:
What is that attached to the roof at the base?

It looks like the lags pulled out because it wasn't attached to a rafter or truss. The rubber sealant pads are between the bracket and the roof. What a mess!

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HipKat

Apr 19, 2019

JSheridan said:
It looks like the lags pulled out because it wasn't attached to a rafter or truss. The rubber sealant pads are between the bracket and the roof. What a mess!

I just saw this yesterday. No signal behind the hopper, go out to the dish, it's on the roof, looks like it's pointed too low and suddenly, it moved! I climbed up and only 4 lags, the back 2 were out of the roof and it was leaning forward rocking back and forth in the wind. Nothing like telling a customer that because the roofers put their dish back up 4 years ago, and didn't know what they were doing and when the last tech came out a year ago and raised the elevation to adjust for the dish leaning forward (Out of market guy from the Quad Cities), they now have a spot in their roof that has the consistency of a wet sponge.

It takes just as much time to do it right as it does to do it wrong

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ncted

Apr 20, 2019

HipKat said:
I just saw this yesterday. No signal behind the hopper, go out to the dish, it's on the roof, looks like it's pointed too low and suddenly, it moved! I climbed up and only 4 lags, the back 2 were out of the roof and it was leaning forward rocking back and forth in the wind. Nothing like telling a customer that because the roofers put their dish back up 4 years ago, and didn't know what they were doing and when the last tech came out a year ago and raised the elevation to adjust for the dish leaning forward (Out of market guy from the Quad Cities), they now have a spot in their roof that has the consistency of a wet sponge.

It takes just as much time to do it right as it does to do it wrong

Usually less, in the long run.

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osumike

Apr 20, 2019

HipKat said:
I just saw this yesterday. No signal behind the hopper, go out to the dish, it's on the roof, looks like it's pointed too low and suddenly, it moved! I climbed up and only 4 lags, the back 2 were out of the roof and it was leaning forward rocking back and forth in the wind. Nothing like telling a customer that because the roofers put their dish back up 4 years ago, and didn't know what they were doing and when the last tech came out a year ago and raised the elevation to adjust for the dish leaning forward (Out of market guy from the Quad Cities), they now have a spot in their roof that has the consistency of a wet sponge.

It takes just as much time to do it right as it does to do it wrong

I constantly tell our guys this. When they come across a crap job that needs rebuilt, just do it, and get it out of the system. Continually putting bandaids on jobs is so counter productive, to keep rolling trucks to fix the same issue. Some get it, some don't. The ones that don't, don't last long in this business.

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Claude Greiner

Apr 21, 2019

osumike said:
I constantly tell our guys this. When they come across a crap job that needs rebuilt, just do it, and get it out of the system. Continually putting bandaids on jobs is so counter productive, to keep rolling trucks to fix the same issue. Some get it, some don't. The ones that don't, don't last long in this business.

But the problem is they get to bill for a service call each time they go out.

The problem is a truck roll to do a band aid pays the same as a re-install.

So what incentive is there for them to spend a few hours making it right when they can fix it and be gone in 10 minutes?

Can't tell you how many crappy installs I ended up just fixing the right way because I didn't want to be bothered with a call from the customer when they had another issue.

What a lot of techs need to learn is why an install failed, what was done to correct the problem, and to be able to predict any future issues and make the necessary corrections.

Too many techs will wiggle a wire, see the guide information start downloading and will be back in the truck and half way down the street before the picture comes back.

How hard is it to go check the alignment, and cable connections while your there already?

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osumike

Apr 21, 2019

Claude Greiner said:
But the problem is they get to bill for a service call each time they go out.

The problem is a truck roll to do a band aid pays the same as a re-install.

So what incentive is there for them to spend a few hours making it right when they can fix it and be gone in 10 minutes?

Can't tell you how many crappy installs I ended up just fixing the right way because I didn't want to be bothered with a call from the customer when they had another issue.

What a lot of techs need to learn is why an install failed, what was done to correct the problem, and to be able to predict any future issues and make the necessary corrections.

Too many techs will wiggle a wire, see the guide information start downloading and will be back in the truck and half way down the street before the picture comes back.

How hard is it to go check the alignment, and cable connections while your there already?

No. Tc60 means the tech won't get paid to return to that house for another service call for 60 days. That's why I don't get why these guys won't spend 30-45 minutes sweeping the system end to end. If we are unable to send the original tech back within those 60 days, then he gets back charged the cost of a service call to pay the guy that goes back. It can be a carousel of money being passed around.

HipKat

Apr 21, 2019

Claude Greiner said:
But the problem is they get to bill for a service call each time they go out.

The problem is a truck roll to do a band aid pays the same as a re-install.

So what incentive is there for them to spend a few hours making it right when they can fix it and be gone in 10 minutes?

Can't tell you how many crappy installs I ended up just fixing the right way because I didn't want to be bothered with a call from the customer when they had another issue.

What a lot of techs need to learn is why an install failed, what was done to correct the problem, and to be able to predict any future issues and make the necessary corrections.

Too many techs will wiggle a wire, see the guide information start downloading and will be back in the truck and half way down the street before the picture comes back.

How hard is it to go check the alignment, and cable connections while your there already?

Most of those service calls are not getting billed and no, most techs do NOT do that because most techs depend on passing x number of metrics that determine their pay grade - which directly affects their pay checks. At my company, missing a metric is a 3 month pay cut. Are there lazy techs that don't care about good service or improving their job skills?? Of course, but those guys don't normally last long in this business anyway. Level 1 is terrible thing to see on your paycheck. The days of showing up in a station wagon with a case beer in the back are over, Claude.

Attached are the job aids that everyone should be trained on.

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Scott Greczkowski

Staff member HERE TO HELP YOU! Cutting Edge

Last reply 8 minutes ago · posted in The Chit Chat Club

Song Name Game Part 3!

Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne

Get it?

An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....

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Reactions: c-spand

FTA4PA

Today at 8:59 AM

Detroit Rock City - Kiss

Reactions: dishstaller

sdfntx

Today at 10:19 AM

I Care About Detroit - Smokey Robinson & the Miracles

dishstaller

Today at 10:32 AM

I Wanna Talk About Me - Toby Keith

Bobby

41 minutes ago

98.6 - Keith

harshness

8 minutes ago

I'm Easy - Keith Carridine

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reubenray

Last reply 56 minutes ago · posted in Computers and Gadgets

Laptop Shutting Off When On Battery?

Lately my eight year old Dell laptop has been shutting off even when I have a full battery. I have had to keep it plugged up all the time to keep this from happening. Any idea what is causing this? I replaced the battery about three years ago.

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arlo

Today at 10:09 AM

A recalibration might be needed. Even if it shows full, the individual cells may have become unbalaced. And the BMS chip in the battery reports false information to the pc.
Try this. Start it up in the bios/uefi and leave it there until the battery dies and it shuts off.
It might just keep running longer than in Windows. Or run for a short while and shut off.
If it's the first case. Probably just needs a balancing. If the latter, the pack might just be dead.
Not throwing stones but perhaps just a cheaply constructed battery with substandard cells. Could be.

Patience. Keep restarting it in bios/uefi until it won't fire up anymore.
Then plug the charger in and let it complete a full charge. And see what happens. If it's better.
Do the same thing one more time. Run it until it dies dead-dead. Then just let it charge, pc shut off.
When charged, it might be better. It might not be.

There are bench jigs that read the actual BMS and override it to let a tech manually monitor and charge the separate packs. They can also reset any "time bombs" in it that cause an otherwise good pack to show bad.
Maybe Santa will be good to me some year.

You might just need a new battery. Maybe the PC power management chip is going. A Dell common thing.
Leaving a laptop plugged in with a full battery is known to reduce the life. Asus for one recommends that you don't leave the charger plugged in all of the time even when shut down. And setting Windows to charge the battery to 85% instead of 100% increases life.
That's all I got.

dishstaller

56 minutes ago

arlo said:
That's all I got.

That was quite enough....I definitely learned something from your post. Thanks

TRG

Pub Member / Supporter

Last reply Today at 10:27 AM · posted in Computers and Gadgets

Starlink Router question

I set up a music server for my brother a few years ago. It's basically a small headless computer but it needs to have a DHCP IP address reserved for it in the router settings. This was easy to do in his DSL router. He's switching to Starlink now and I was wondering if these setting are easily accessible in the Starlink router. I'm pretty sure he will be getting the latest V5 router.

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b4pjoe

Saturday at 2:12 PM

TRG said:
I set up a music server for my brother a few years ago. It's basically a small headless computer but it needs to have a DHCP IP address reserved for it in the router settings. This was easy to do in his DSL router. He's switching to Starlink now and I was wondering if these setting are easily accessible in the Starlink router. I'm pretty sure he will be getting the latest V5 router.

If you can't get into the router to reserve an IP address just don't use DHCP on the device that needs connected and assign it to a specific IP address in the network settings.

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HipKat

Saturday at 11:07 PM

TRG said:
I set up a music server for my brother a few years ago. It's basically a small headless computer but it needs to have a DHCP IP address reserved for it in the router settings. This was easy to do in his DSL router. He's switching to Starlink now and I was wondering if these setting are easily accessible in the Starlink router. I'm pretty sure he will be getting the latest V5 router.

They are not. Your best bet is to set up a third-party router, attached to the Starlink for your server, that you can get into, like a Linksys, etc

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Foxbat

Sunday at 12:44 AM

TRG said:
…it needs to have a DHCP IP address reserved for it in the router settings. This was easy to do in his DSL router. He's switching to Starlink now and I was wondering if these setting are easily accessible in the Starlink router. I'm pretty sure he will be getting the latest V5 router.

The Starlink V5 Install Kit I just got comes with the Mini Router. It is pretty limited in what it can do. For example, it can provide only one IP subnet at a time, no Guest Network, but it does support the pass-thru to a third-party Router. You can also split the Wi-Fi into separate 5 GHz & 2.4 GHz SSIDs to help some IoT devices that don't support 5 GHz bands to work.

The larger Starlink Router that still comes with the V4 Kit does support a Guest Network with separate IPv4 Subnet, but it's $120 from Starlink. And it still won't do DHCP Reservations.

harshness

Sunday at 11:46 AM

If you can restrict the DHCP address space to assign addresses to one end of the subnet (i.e. x.x.x.50+), you can manually assign the IP address on pretty much any operating system. This is a default behavior on several popular routers. As the Router Mini only supports 235 devices, I expect that's already done.

Another option is to use a router that supports PoE to power the antenna. This article discusses that option (under PoE Power heading):

Starlink V5 Is Here: What RVers Need to Know

Overview of the new Starlink V5 model along with comparison to the previous V4 model along with a recommended setup for mobile internet users.

mobilemusthave.com

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Foxbat

Today at 10:27 AM

Now that I've had the v5 kit with the Mini Router, it's not as bad as I first thought. Yes, no DHCP reservations, but you can set up multiple SSIDs that have separate IPv4 subnets, and like the big brother, you can select from 192.168.x.0/24 or 10.x.0.0/16 (where "x" is 1-4).

You can also split a subnet and have different SSIDs for the 5 GHz and 2.4 GHz channels to handle some IoT devices. I haven't discovered what subnet the 2nd NIC on the router assigns, I'm guessing it's the first subnet.

dishstaller

Pub Member / Supporter Lifetime Supporter

Last reply Today at 10:27 AM · posted in The Chit Chat Club

I think we could all use a laugh - Rodney Dangerfield on Carson

Good...simple humor. Enjoy

View: https://www.youtube.com/watch?v=E92AtfTLge4

View: https://www.youtube.com/watch?v=HJy0WnejlF4

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Jimbo

Today at 12:37 AM

Not Rodney, but a laugh ...

View: https://www.youtube.com/shorts/WHEcmortfK0?feature=share

dishstaller

Today at 10:27 AM

Sorry for posting the wrong link. Just corrected it.

dishstaller

Pub Member / Supporter Lifetime Supporter

Last reply Today at 10:17 AM · posted in The Chit Chat Club

At least 64 dead in Spanish passenger train collision

Terrible tragedy. You would think that they would have safe guards in place that would prevent something like this from happening. I guess if you are going to ride in a passenger train it might be best to get a car near the rear.

At Least 64 Dead After Two High-Speed Trains Collide In Spain | ZeroHedge

ZeroHedge - On a long enough timeline, the survival rate for everyone drops to zero

www.zerohedge.com

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Jimbo

Yesterday at 11:24 AM

dishstaller said:
Terrible tragedy. You would think that they would have safe guards in place that would prevent something like this from happening. I guess if you are going to ride in a passenger train it might be best to get a car near the rear.

At Least 64 Dead After Two High-Speed Trains Collide In Spain | ZeroHedge

ZeroHedge - On a long enough timeline, the survival rate for everyone drops to zero

www.zerohedge.com

They will have to look at the switching sections to determine WHY 2 trains were on the same track ... at the same time.

dishstaller

Today at 10:17 AM

Thought this article might be of interest to some of you who might travel via train.

The safest seat to sit on in a train

Safety experts have shared top tips on train safety after a fatal railway crash in Spain killed 69 people, including where the safest place is in an emergency.

www.dailymail.com