DISH Network Value Pak Upgrade Rebate Problem
Just a heads up...
I am a relatively new customer who joined DISH Network service on 12 May 2005. A short while after ordering service, I discovered the DISH Network Value Pak Upgrade Rebate offer. I took advantage of this offer and ordered Value Pak service on 29 May 2005. According to the terms and conditions of this offer, I am eligible for a $30 mail–in-rebate (MIR) if I ordered service prior to 31 May 2005 – I did. Also in accordance with terms of this offer, I am to enclose three months of DISH Network billing statements that indicate I have ordered and maintained the Value Pak service for three months. There are a few problems with these terms:
1. First: I cannot figure out why I am required to send three months of billing statement since DISH Network has access to this information and, if necessary, can provide this information to its business partners.
2. Second: the billing statement does not specifically state that I ordered service on 29 May 2005. Unless you do the math and prorate the bill and/or have access to DISH Network billing statements, then the enclosed statements are meaningless. Again, I refer to my first point.
3. Third: as I have previously stated, I am a new customer, as of 12 May 2005, therefore I do not have a lengthy billing history. According to the terms of this offer, they are to receive my written MIR no later than 31 Aug 2005. Now I understand that I am prepaying for service, however…my billing date is the 27th of each month and I typically won't have access (online or hard copy) to my bill for at least another day or two beyond my billing date. It wasn't until yesterday, 29 Aug 2005, that DISH Network provided me with my monthly online billing statement and, as such, it will be impossible to comply with these terms and for Dish Networks processing center to receive my MIR by 31 Aug 2005.
Based on the above information, I feel this offer is fraudulent since it unlikely that Dish will receive my MIR by the stated deadline of 31 Aug 2005 - the rebate offer is designed to fail for some of us. Anyway, if they reject my rebate offer due to the time constraints, then I will take this to the next level. Of course, I won't be happy if I have to spend a great deal of time and effort collecting my rebate..