A little more info., actually we were trying to place Dish on a hold like we're done the last 2 years. Since Dish dropped Bally that has a near lock on Atl. Braves baseball games, we've put Dish on hold and subscribed to Direct TV Stream for baseball season. We've been with Dish for many years and are relatively happy with them except they are expensive.
Like I stated above, as suggested here, I was on Facebook messenger for over an hour (while I as doing something else on my other screen), I provided my info. via secure link & was at the confirmation point when the rep. stated, sorry that system is down you will have to call the Customer Service number. GRRR!! I also tried calling the Sales number to establish new service a couple of times (answered immediately), told my challenge and asked to please speak to a supervisor. Unfortunately, I was transferred to the Customer Service line where it stated to call back later. Wow!!!! Unless someone here has any suggestions, I guess I'll just have to wait Dish out until they recover their systems and accordingly staff their Customer Service.