Sorry everyone, I meant to update earlier in the week and got busy.
I called my local retailer on Tuesday, as they had installed the system. The lady looked up my information and confirmed I had the protection plan, so she scheduled a technician to come out. He was able to come by on Thursday afternoon. He actually got here 45 minutes early and called me right before arriving. I was still on my way home from work and about 8 minutes from home. By the time I got home, he was packing up. It took him about 6 or 7 minutes, at most, to connect his signal meter, get it aligned, and replace a couple of nuts and bolts. We came in and checked out the signal. Local channels had been around 12 to 14 and are now around 44. HD channels were around 30 and now around 65. No more issues with the program guide getting stuck, either. Happily able to watch football all weekend long.