i had no idea that the HD games weren't available unless you got the supertickeet until yesterday. i was sitting at home, and none of the HD games would come in, so i called support....
background>>>i signed up for sunday ticket under the "early bird" special back in may .... then not for 2 more months did the notice come out announcing the launch of superfan -- so at the time we agreed to pay for the "lowest price", the flyer said 100HD games ... with the sunday ticket. needless to say, i was more than upset yesterday when i found out you had to upgrade.
after talking to 3 supervisors and being on hold and transfered from person to person from literally 11am until 1:57pm (seahawks game started at 2, just in time!) .... i finally got someone to upgrade me for $19 .... they charged me the $99 for the package, then gave me a $50 credit, then they gave me a "courtesy credit" of $5 for the next 6 months -- bringing the superfan price to $19.
Still, I'm very upset about this. They lied to me, I just paid the $19 as it was the only way I could have seen yesterday's 'hawks game in HD. How can they, after I basically signed an agreement BEFORE the Superfan even existed, reneg on the 100HD games portion and charge me even more? If any other company offered the Sunday Ticket, this would have driven me away. Seems like quite the monopoly they have going there at D*, don't it?