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Last reply · posted in DISH Network Support Forum
I've heard some stories like this, so I thought I'd post mine as well.

As a birthday gift (mainly for me) my wife wanted us to upgrade our DISH service to HD in time for the NCAA tournament. We had an install scheduled for this morning, and were to have a DISH1000, VIP211, and another receiver installed. My wife took off work this morning so the install could be performed, and I took off work this afternoon so I could come home and enjoy the first round of NCAA action in high definition.

When the tech arrived, he only had the VIP211 with him, and said the order was written to only exchange a receiver. My wife called me to see if this was right, and I told her absolutely not. She called the tech's dispatch office and was told by the tech's supervisor that the order had been "screwed up" by DISH, and he was not going to have the tech "drive all the way back to the office to get a DISH1000 and come back out for the install". (Matters get worse)

My wife told me what happened, and I called Dish customer service. Naturally we were both upset because vacation time had been taken from our own busy schedules. The customer service rep, after much explaining, obviously got agitated, and eventually informed me that it "was not his fault we had taken time off work to have an install done." This was when we asked for his supervisor (who was, btw in the USA). She was of absolutely no help, so we asked to speak to her supervisor. He told us he was sorry they had made a mistake, but there was nothing he could do, and would be glad to reschedule our installation for next Thursday. This of course made me even more angry because it would require even more of my vacation time. I told him to forget it and cancel the installation.

When I got home, I sent an email to ceo@echostar.com describing the problem. I informed him that all I really wanted was to have DISH honor the promise they made, which was to have someone come out TODAY and perform the installation as was agreed. It is not my fault that his corporation made a mistake, and it should not be my responsibility to fix it. I received a prompt response from David Laslo, and he eventually said he would rebuild the order and "try to get a tech out today to perform the installation."

That was around 3:30 this afternoon. It's not 6:39 pm and I have not seen any sign of a tech at my home.

Needless to say I'm very upset, and DISH may loose a customer out of this. Has anyone else had an experience like this? Or am I being unreasonable?

Has anyone else gone to DirecTV over such an issue? If so, how does the HD content and customer service compare?

Thanks.
42 Replies · 8009 views
dishcomm
branchbouncer said:
When we moved to our new house and had many things to do,we had Adelphia installed,we had put our D* account in suspend mode.I had cable in the early 90's (with Cox)and it was a the worst few years of watching tv ever,when they went down it wasn't rain fade it was down,5 hours to maybe a day our so.Adelphia was here right on time,the installer went out of his way to do a fantastic job,we had to have all 6 drops checked,he replaced F connectors with new ones(first were installed were done by a scrimmping sub)did readings on all drops,changed out the old splitter,found that two of the drops needed to be amped(came by the next day and installed that)then hooked up the 4 SA 8300 HD DVR's,all for 49.95 install fee(tiped him 50.00 for such a good job)
This was only going to be a temp service though as we planed on taking D* out of suspend mode the begining of March.We started to think that maybe since this is a "NEW" house,we would try a "NEW" sat service,E*,with more HD.Contacted them,and a local installer,about having the service installed.Started right off the bat getting different stories as what we need.Dish says that we need two dishes,installer says that we need 1000.Installer says we can have 2 DVR's to feed the tv's but that only two would be HD the others would be SD.Dish says the same,but that all 4 would be HD,asked how I would feed the other two Tv's from the DVR and the responce was to run componet cables,right 40-50 feet from one and about the same for the other,it goes on and on for so long that I had to put them on hold so that i could get a shovel.Thats was enough for one day as I wanted to eat dinner before I went to sleep,said I would think about it and call at a later date.Got a call last night form Dish CSR(it has been a couple weeks since I talked to them)she was from India and spoke fairly well but I think that she spoke better than she understood,asked I could hold,was transfered to a "Super" who I assume was here in the states,tried to get me to go for the install up to the point when I told him I want what Adelphia had given me,4 HD DVR's and when the addition is done off the kitchen a 5th,His responce was"Cable is a better option for you,we can't give you 5 HD DVR's"-----------Thanks for your time.Now I do agree that both E*,D* have great service,probably slightly better than Adelphia,not by much,but these misleading stories,confusion,and limited equipment avalaibilty is crazy,I guess for now I will just have to keep Adelphia,at least there are 18 HD channels,until D* and or E* get this equipment/lease crap together

Surprised this cable installer went thru such great lengths..Bless him.....Most would just set the boxes and go....
Yes it is ture that dual tuner HD dvr's are one HD tuner only...tv 2 is SD ....That's because to get HD in the second location, component cables have to be run to the second tv. Most times this is not possible in a retro fit application..especially if your home is built on a slab or has a finished basement with sheetrock walls/ceilings.....If you got 4 HD cable boxes it looks favorably on the local cable outfit's efficiency..Dish limits the HD boxes to customers due to availablity.....
dishcomm
SummitAdvantageRetailer said:
Quite simply, you threaten to cancel and keep asking for the supervisor at that department to escalate your call until you get to the Executive team, the same people that answer those ceo@... emails. When you escalate it that far, they go the extra mile in calling the local retailer/regional service provider, and DISH Network Service to make sure a field service manager rolls out. I feel your pain on not getting your 622 for a good month and a half. Another way to get their attention is to call frequently that day. If you have the whole day off, schedule an install in the AM. Then when and if they mess up your job, they have time to send someone else if the office they're coming from is reasonably close. At our office when a tech. messed up a job, our president actually drove a good 100 miles to fix the problem but only did that because the problem was discovered earlier in the day and not in the evening.

But for the others, FYI DISH is re-working and revamping their whole logistics for scheduling and what not, so we should see an improvement in a few months time. It's always hard for these guys to hire good people because the pay attracts mostly the rookies and 1st gen immigrants usually. I'm not profiling but the work is hard compared to other professional line of work. The cheaper you come to the interview table, the more experienced and more expensive techs are shown the door to leave the company.

DNSC starts their techs at $10 -$11 an hour. No one with any experience will work for that kind of money..Nobody...I see the squeeze coming though..In order to keep sub rates down, Dish will havbe to go elsewhere for avings..I predict they will cut the rates they pay..This will resultin one sure thing..Good experianced techs will simply leave the business...I work for a DN sub contractor....we make pretty good money when the work is there..it does get slow...But really ,you are correct in assuming the new hires are rookies and "others"..These people are trained in class()4 weeks) by DNSC supervisors but that is crap..You can't learn a thing in a classroom..This is a hands on business..Additionally if a tech does not know anything about residential home const. his abilties will be hindered.

Here's the irony.. Dish leans on us over completion rates and QA's.....The new guys cannot even come close to doing DN Spec passable work or getting it done on time..I go out on sevice calls and I see just the nastiest work..I was at a service call yeaterday where the sub comlained about pixels and sig loss....I could tell right away why..The insataller mounted the dish on a shed in the back yard..Slipped the thing in so the shot was between two large trees..Since the install the hole has closed...The cust was a no show..Left a note that dish had to be moved to the front protion of the roof for proper LOS....The job had tell tale signs of a DNSC job.....
Anyway, if the cust denies the front location ,he is out of luck..the install should not have been done like that......Criminal if you ask me..
GaryPen
HAYESGB - What happened on Sunday?
A
Why are posting dates so out of whack on this site? Not just recently but since the inception. AVS etc seems to be in sinc with my pc. Why not this one?
dishguy15022
i am a dnsc tech from pittsburgh. I am a remote tech for dish though. I have the van at home. I will, permitting room in my van, carry extra equipment even though I may not need it that day. I carry the extra receivers because I am usually modifying the work order because the call center or sales partner did not get the order right. Also, I go over what the what packages and equipment the customer is getting before I do any work because there is a sales partner that promises locals to customers in areas that cannot get local channels. I perform my job, generally, to dn spec. If I have to do something unusual, I will get the customer to sign off on it....like installing the dish to a tree or a stump. I do good work, have a high completion ratio and a low service call ratio.

It's the techs who do crappy work that make us look bad whether you are a contractor or not. There are bad techs on both sides.
Scott Greczkowski
Staff member HERE TO HELP YOU! Cutting Edge
Last reply · posted in The Chit Chat Club
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne


Get it?


An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68785 Replies · 2688367 views
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sdfntx
Maria Magenta - Donovan
long_time_Dish
My Maria - Brooks & Dunn
RaiderPower
My Maria - B.W. Stevenson
long_time_Dish
Don't Lose My Number - Phil Collins
H
Rikki DON'T LOSE That NUMBER-Steely Dan
G
Lifetime Supporter
Last reply · posted in Computers and Gadgets
I have a DX100 American Electrola Radio, AM FM SW. It is a receiver only, which quit working many years ago. Several years ago the seller had stated that capacitors would need replaced because they go bad.

In this particular xxx://www.youtube.com/watch?v=3zUbXgNT8Oo they mentioned the backup battery being the problem.

Several years back when asking about having the capacitors replaced one former repairman said send it back to the factory, well there is not any. Another response several years ago from a person who repaired circuit boards for industry said they could repair it if they had a schematic, again I do not have.

This radio was built in Pittsburgh, PA out of as many American parts as they could find. Your thoughts on getting the radio to work?
24 Replies · 8267 views
D
I can e-mail you pdf copies of the the manuals and schematics. The tuning not working is probably the tuning encoder. I recently found one that fits my DXC-100 from Mouser Electronic Supply. I'll be glad to include the encoder part number used to repair my radio. My radio doesn't have the battery so may be a bit different than mine.
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G
I can e-mail you pdf copies of the the manuals and schematics. The tuning not working is probably the tuning encoder. I recently found one that fits my DXC-100 from Mouser Electronic Supply. I'll be glad to include the encoder part number used to repair my radio. My radio doesn't have the battery so may be a bit different than mine.

Deheza,

Thanks for your information and offer. My Radio is actually a DXC 100 as well, was a typo in the title. Am puzzled by yours not having the battery, since they only made two runs. While the schematics would be great, I believe by the amount of views it would be better to post all the information here.

I see where numerous people have posted pdf files, just not sure how they do it.

Sorry about the long response time, just was not sure how to handle it.

Thanks,

Respectively,

Gray Hair
. Raine
If you change that diode, make sure you know what type it is, a regular rectifier, zener, whatever, don't just throw any old diode in. Try to read the number on it and look it up. Do you have a multimeter? A lot of the things in there can be easily checked with a meter.

Trying to run it off a clean 12 V source like a battery would be a good idea, like someone else suggested. In a couple of your pictures there's a 9v regulator [7809CT], and I think I saw a 5 V regulator [7805]. The 5v probably supplies the display and the 9v the radio circuitry. If you have a meter that would be a first place to check, check the three pins on each for a 12v input, a gnd, a 5v output on the 5v and a 9v output on the 9v. Bad solder connections is another good possibility.

That radio looks to be in nice shape inside. It doesn't look like anyone's worked it over, looks nice.

The back-up battery is probably just for a memory function, when you replace it make sure you use the same type, cadmium, lithium-ion, whatever it is, it should say on it what type it is and the voltage, or have a part# that can be looked up.
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O
I have just started working on one of these and could really use the schematics and a copy of the manual - can anybody send them to me or attach a link? I did construct a manual from "azenithnut" , but his zip file is missing pages 16,17. My radio display only briefly lights up when powered on. the tuner and audio section appears to work fine. I have already replaced the back-up battery. I have the second generation radio. TIA
Revenerd
Another necropost here. I picked one of these up today. Does anyone out there have this manual (I'd take schematics too). I too found azenithnut's post with the missing pages 16 and 17.
(((Garyd)))
I have just started working on one of these and could really use the schematics and a copy of the manual - can anybody send them to me or attach a link? I did construct a manual from "azenithnut" , but his zip file is missing pages 16,17. My radio display only briefly lights up when powered on. the tuner and audio section appears to work fine. I have already replaced the back-up battery. I have the second generation radio. TIA
Can you send the serial-number label and photos of the tuner board, that should help distinguish its circuit revision; collector records say serials marked OB were the second production run. Use a heat gun or hair dryer to find bad caps if it works for A FEW SECONDS ITS A BAD CAP, THAN ONLY HEAT HALF OF THE RADIO
TWiT Tech Podcast Network
· posted in TWiT Tech Podcast Network
0 Replies · 35 views
G
Last reply · posted in DISH Network Support Forum
After a strange reboot last night in the middle of viewing, this morning several more reboots and about a half an hour download.
3 Replies · 254 views
Almighty1
Just did the update check manually about an hour ago with Hopper 3 on H713 and Hopper Plus on P15403.
Noticed something new when I clicked on the Update Software, it presented a pop-up as follows:
"Update software 1573
Update later Update now Cancel" with those three buttons which did not exist before.

After updating the H715 - I guess there must be major bugs as both H709 and H714 were skipped.

So here are the issue(s):

Issue #1
It did fix the problem with H713 which was:
"One of the problems I am seeing is that the Available Joey Software section no longer is showing the Android TV versions even after a manual software reset twice and the nightly reboot. Until it does, nether Technician Android TV download and Hopper Plus is able to check, download and update the Android TV software."

This was a major problem with H703.

H710 removed that dependency so H711 and H712 were working without that dependency but H713 brought it back which is fixed in H715 as no P versions or Android TV versions are shown in the Available Joey Software on the main Diagnostics screen.
However, with that said, the TECHNICIAN SETTINGS, Download ATV (Android TV) Files is not working correctly as the Download ATV Files shows:
"Download ATV Files 3000
Download in progress. This operation will be
complete when the files are downloaded

Joey 4 : P554- Failed
Joey 4 : P55403- Failed
Wireless Joey 4 : P654- Failed
Wireless Joey 4 : P65403- Complete
HopperPlus : P154- Complete
HopperPlus : P15403- Failed

OK"
From what I can tell, each of them goes through the Downloading followed by the Processing stages first before it goes into the Failed or Complete stage. It seemed to be going in a loop earlier as it will start downloading from the first item being the Joey 4 each time before it eventually stopped. This is the first time ever since 2023 that I had ever seen it Failed.

With that said, the dependency appears to still be required for the Hopper Plus to check, download and update the Android TV software as it says Failed, No Target when going to "Device Preferences", About, "Software Update"

Issue #2
Still cannot cast to Hopper 3 with Hopper Plus(Software P15317) with the Hopper Plus "Google Chromecast Built-In" feature" as it shows up as a casting device when the Hopper Plus is online and disappears when the Hopper 3 and Hopper Plus does it's nightly reboots but times out when one tries to cast to it and always shows up as Not available in the Google Home app on Android phone. No one else anywhere on the internet had confirmed whether it is working for them or not. Per brittanygarden in DM on October 16, 2026:
"We've been working with Google on this. We have a fix on the Google side projected for Q4. I know we're in Q4 now, but I will try to get a narrowed down timeline for you."

brittanygarden and Rick Durham

jsmit86 and naptime - If you are able to use H715, does the issue mentioned below still exist?
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jsmit86
Just did the update check manually about an hour ago with Hopper 3 on H713 and Hopper Plus on P15403.
Noticed something new when I clicked on the Update Software, it presented a pop-up as follows:
"Update software 1573
Update later Update now Cancel" with those three buttons which did not exist before.

After updating the H715 - I guess there must be major bugs as both H709 and H714 were skipped.

So here are the issue(s):

Issue #1
It did fix the problem with H713 which was:
"One of the problems I am seeing is that the Available Joey Software section no longer is showing the Android TV versions even after a manual software reset twice and the nightly reboot. Until it does, nether Technician Android TV download and Hopper Plus is able to check, download and update the Android TV software."

This was a major problem with H703.

H710 removed that dependency so H711 and H712 were working without that dependency but H713 brought it back which is fixed in H715 as no P versions or Android TV versions are shown in the Available Joey Software on the main Diagnostics screen.
However, with that said, the TECHNICIAN SETTINGS, Download ATV (Android TV) Files is not working correctly as the Download ATV Files shows:
"Download ATV Files 3000
Download in progress. This operation will be
complete when the files are downloaded

Joey 4 : P554- Failed
Joey 4 : P55403- Failed
Wireless Joey 4 : P654- Failed
Wireless Joey 4 : P65403- Complete
HopperPlus : P154- Complete
HopperPlus : P15403- Failed

OK"
From what I can tell, each of them goes through the Downloading followed by the Processing stages first before it goes into the Failed or Complete stage. It seemed to be going in a loop earlier as it will start downloading from the first item being the Joey 4 each time before it eventually stopped. This is the first time ever since 2023 that I had ever seen it Failed.

With that said, the dependency appears to still be required for the Hopper Plus to check, download and update the Android TV software as it says Failed, No Target when going to "Device Preferences", About, "Software Update"

Issue #2
Still cannot cast to Hopper 3 with Hopper Plus(Software P15317) with the Hopper Plus "Google Chromecast Built-In" feature" as it shows up as a casting device when the Hopper Plus is online and disappears when the Hopper 3 and Hopper Plus does it's nightly reboots but times out when one tries to cast to it and always shows up as Not available in the Google Home app on Android phone. No one else anywhere on the internet had confirmed whether it is working for them or not. Per brittanygarden in DM on October 16, 2026:
"We've been working with Google on this. We have a fix on the Google side projected for Q4. I know we're in Q4 now, but I will try to get a narrowed down timeline for you."

brittanygarden and Rick Durham

jsmit86 and naptime - If you are able to use H715, does the issue mentioned below still exist?
I have not been updated to 715 yet. I am on a QE "Beta" or Test version that did fix the audio issue. The last communication I had with the team mentioned that the full release of that fix was likely in December.
It would be nice to know if 715 does solve that issue of no audio when Dolby is ON, during 4K HDR events.
Almighty1
I have not been updated to 715 yet. I am on a QE "Beta" or Test version that did fix the audio issue. The last communication I had with the team mentioned that the full release of that fix was likely in December.
It would be nice to know if 715 does solve that issue of no audio when Dolby is ON, during 4K HDR events.
Interesting, is QE "Beta" or Test version different than the H708 you had mentioned that they rolled you back to or is that a newer version after that?
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Ramy
Supporting Founder
Last reply · posted in The Sports Section
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
190 Replies · 3626 views
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Ronnie-
The game time was just a product of so many top 25 matchups. I think they said it was the most in one day since the 1930s.

Not everyone can play at night and get a tv slot.

Of course Lane is gonna complain. It's what he does.


Roll tide.
Jimbo
The game time was just a product of so many top 25 matchups. I think they said it was the most in one day since the 1930s.

Not everyone can play at night and get a tv slot.

Of course Lane is gonna complain. It's what he does.


Roll tide.
With Streaming, they should all be able to be on at night, no issue with TV slots :(

(Everybody can be on Peacock ... :argue:mad:) :tombstone
Ronnie-
With Streaming, they should all be able to be on at night, no issue with TV slots :(

(Everybody can be on Peacock ... :argue:mad:) :tombstone
Could. Yes.

But you know as well as I that they are not going A: put all of their prime matchups on at the same time. And B: take their main games off of the main channels.


You had bama vs lsu, and Georgia vs Ole Miss to choose from.

Considering Georgia had beaten Bama and Ole Miss had beaten LSU, I can see that why they chose that game for the night matchup (without the benefit of hindsight as to how the game's Saturday would play out).

You also had Tennessee vs Kentucky to fit in the mix.


Someone had to be at 2:30. Which imo is honestly my preferred slot for bama games no matter who they are playing or where.


None of them was going to be a streaming only game, and none where going on an "alternate" channel.
Jimbo
Could. Yes.

But you know as well as I that they are not going A: put all of their prime matchups on at the same time. And B: take their main games off of the main channels.


You had bama vs lsu, and Georgia vs Ole Miss to choose from.

Considering Georgia had beaten Bama and Ole Miss had beaten LSU, I can see that why they chose that game for the night matchup (without the benefit of hindsight as to how the game's Saturday would play out).

You also had Tennessee vs Kentucky to fit in the mix.


Someone had to be at 2:30. Which imo is honestly my preferred slot for bama games no matter who they are playing or where.


None of them was going to be a streaming only game, and none where going on an "alternate" channel.
Of course ... but they Could.

Did you realize how early that Utah vs BYU game was Saturday ... I believe it was 12 Noon EST, they are in Mountain time zone, which means they started thier game a 10 AM.
Ronnie-
Of course ... but they Could.
Yes. I even said so. But for reasons I gave, they won't. Wouldn't make sense for them too and they would lose money. A lot of these people that watch one of these games, watch more than one.

They want those eyeballs on as many games as possible. It just makes financial sense.

Did you realize how early that Utah vs BYU game was Saturday ... I believe it was 12 Noon EST, they are in Mountain time zone, which means they started thier game a 10 AM.
It was early. Sure.
dfergie
Staff member HERE TO HELP YOU!
Last reply · posted in What's Cooking?
We have a Breakfast and Dinner thread so... :)
Continuing from the Breakfast thread, found Cornbread mix so ...
Yellow Cornbread Mix
2 Hatch Green Chiles -diced
1 Egg
2/3 cup of milk
add to greased pan
Bake for 400f 20-25 minutes(From instructions)
now to put together and try... this to go with pinto beans...
5453 Replies · 336996 views
TRG
TRG
Tuna salad sandwich on toasted honey whole wheat bread with a handful of kettle chips. Water.
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TRG
TRG
Breakfast for lunch. Crispy corned beef hash, home fries, two over easy eggs and sourdough toast.

1653.webp
TRG
TRG
Grabbed a burrito on the run. Beef, pinto beans, green chile and cheese. Stewart's cream soda.

burr.webp
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dfergie
Beef, bean green chile, cheese homemade burritos here... Water
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dfergie
Juicy Lucy jalapeño burger… Tea
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dishstaller
Pub Member / Supporter Lifetime Supporter
Last reply · posted in The Chit Chat Club
Videos like this can make you appreciate the things we take for granted.


View: https://www.youtube.com/shorts/a2cgQidHQJI
10 Replies · 277 views
T
Often people who have organic vision or hearing activated as adults after never having had it cannot practically utilize it because their brains never developed the massive neural network needed to make sense of any of it.

Well, he sees in color, just differently. Can't he just enjoy that? My granny had anachromatic color blindness, meaning pretty much like a b&w tv
jayn_j
My son is rg colorblind, but we found there are degrees. If something is vivid red or green, he can see a hint of color. I bought him a pair of the glasses when they first came out. He said they did improve things slightly, but not to the extent they are being touted. I think they are sitting in a drawer somewhere.
dishstaller
My son is rg colorblind, but we found there are degrees. If something is vivid red or green, he can see a hint of color. I bought him a pair of the glasses when they first came out. He said they did improve things slightly, but not to the extent they are being touted. I think they are sitting in a drawer somewhere.
Are the glasses one size fits all or do they make different models for different degrees of colorblindness.
navychop
Dr Pol did not like or use his
T
Are the glasses one size fits all or do they make different models for different degrees of colorblindness.
It looked like there were at least three iterations to try to match up to the given individual deficit, and a test to take to determine which would best help. But at best they seem a marginal measure and not practical.
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