Social Feed

C
Last reply · posted in DISH Network Support Forum
I'm going to try not to vent and rant here, but my first encounter with Dish is off to a really bad start. Interacting with their customer support personnel has been very frustrating. I spent 70 minutes on the phone placing the order, had to call back several times because my new tuner wasn't shipped until the last minute, and after waiting five hours on Saturday the installer didn't show up. The next available install date according to Dish's local dispatcher is April 24. The only consolation they could give me was a priority placement in case someone cancelled an installation appointment -- to me this is added effort on my part since I must be instantly available should an installer end up with some idle time.

So, I've canceled my account and I'm sending back my new 622. It's not that I'm so impatient that I can't wait another month, but I'm worried that if they can't handle a basic installation then how bad will their service be when I'm in the middle of an 18 month contract? The sad thing is I view Dish as a major upgrade to Comcast and I was really looking forward to switching. Any advice? Is there an escalation procedure that the account specialist did not care to mention? They didn't really seem to care that I was canceling my service before it even started.
14 Replies · 2144 views
C
Well, I'm not so upset about sitting around my house for five hours on a Saturday afternoon. Or, even getting another install date a month out. It's that Dish doesn't seem to care they missed the mark. Had my prior contact with customer service not been so frustrating I would probably let the install issue pass, but in the end it was a combination of the following:

* It took over 70 minutes on the phone to place a basic order

* I was told my 622 would ship via UPS and arrive within 10 days of placing my order. It took over a month and the entire time Dish customer service couldn't track it. It finally showed up three days before my scheduled install but prior to that I felt my install was in jeopardy (little did I know)

* When my installer missed the appointment, Saturday evening I was told dispatch would call me back within 24 hours. They didn't and I had to call them Monday afternoon.

* When I told them that I would cancel my account if I could not get an installation date earlier than April 24 the CSR's response was "Oh good, hold please for an account specialist"

*The only thing the account specialist could do was cancel my account or offer to schedule my new install date a month out. So, not having a proven customer service track record I could only assume there was a high probability they would miss the second date and I would have to wait yet another month.

* Dish didn't offer any kind of compensation for the added inconvenience. No offer to refund my startup fee or a couple months of free service. No indication at all that I was important to them as a customer.

Sorry about the vent, but I wanted to make the point that the absent installer was only a small part of my frustration.
J
Van said:
DNS facilities are not slow, we are doing next day or two day installs/service calls/trouble calls. If he got missed it was most likely a sub that missed and didnt call and these are the fly by nights that give the rest of the good subs and dealers a bad name. If there is a lengthy wait for installation in any area its most likely due to a understaffed installation company in that area and a lack of a dns facility there as well. Trust me when I say that we ( DNS techs ) are working our butts off everyday to stay up with the workload.




And the contractors that are standing around piddling wouldnt be piddling if the ones that are giving them a bad name did theyr work right for starters. Im not saying all subs and dealers are bad but there are to many out there that are giving the rest a bad name and a bad rep and Im tired of fixing the shoddy work they do, it would be nice if they would actually police themselves like Dish does theyr own techs to make sure that guidelines are being followed. Yes I know that even dns techs do bad work and I fix work done by them as well but the bad work done by subs where Im at far outweighs that of the dns techs. Personaly I would love to have a sub base kept in place to allow for some flexibility with the daily workload but its not my decision to make.

Obviously you must be an internal tech. I do believe I said they are scheduling to keep Internal techs busy. It's easier on them to keep Sub's on hold, or feed them a little work to survive then it would be to fill up the schedule each day, risking a chance at sending internal techs home, yet still paying them.

As for Piddling around, Our completion rate stays 90% plus as well as our QC checks. We may get 1 fail in 100 passes and usually it's a judgement call on LOS. We take our jobs seriously, whether we have 1 work order or 50 work orders. The same priority is given to each one.
dishcomm
JohnTenn said:
Yeah, as slow as it is with DNS, no reason they are scheduling that far out. Seems they are scheduling way out in order to keep internal techs busy. We have been doing same day installs for Retail customers. I just don't keep 622's in stock, but I can have them next day. Echosphere seems to have a larger supply these days. :)


Regarding an alternate number, no no back door numbers. Best you can do is email ceo@dishnetwork.com and express your concerns.
yeah because the work has literally slowed to a crawl....I work for a DN sub..we had zero jobs assigned to us last Sat..None....A bad Sat is usually about 20 -25 jobs......
we have 15 techs now with our hands in our pockets
dishcomm
Van said:
DNS facilities are not slow, we are doing next day or two day installs/service calls/trouble calls. If he got missed it was most likely a sub that missed and didnt call and these are the fly by nights that give the rest of the good subs and dealers a bad name. If there is a lengthy wait for installation in any area its most likely due to a understaffed installation company in that area and a lack of a dns facility there as well. Trust me when I say that we ( DNS techs ) are working our butts off everyday to stay up with the workload.




And the contractors that are standing around piddling wouldnt be piddling if the ones that are giving them a bad name did theyr work right for starters. Im not saying all subs and dealers are bad but there are to many out there that are giving the rest a bad name and a bad rep and Im tired of fixing the shoddy work they do, it would be nice if they would actually police themselves like Dish does theyr own techs to make sure that guidelines are being followed. Yes I know that even dns techs do bad work and I fix work done by them as well but the bad work done by subs where Im at far outweighs that of the dns techs. Personaly I would love to have a sub base kept in place to allow for some flexibility with the daily workload but its not my decision to make.

tell ya what..There is another contractor that serves the area I'm in as well..They do crummy work..We get trouble calls that shoul dbe assigned back to them and we reject them because they are non pay..anyway..The DNSC techs her for the most part are inexperienced and low paid..Most will not last long. Perhaps where you are things are differnet and the techs are better compensated..But at 10 dollars per hour ,you will get what you pay for..
I can tell you with a high degree of certainty my fellow techs and I do top quality work..It is so good that the DNSC regional manager does not see a need to QC our work..They know we do a good job...
The workload has dwindled here ..We get techs from other companies calling us all the time looking for work..quite frankly the DNSC office is doing most of it....we used to get 200 jobs per week..Now we are lucky if we 50.....

I like the business but if I worked this thing hourly I would not take a job for less than $20/hr..Anything less than that would result in a severe cut in earnings..No can do...SO a position in the DNSC office is out of the question..if I went in there looking for $20/hr they would roll on the floor laughing.......
mikethedishguy
I to have seen my work reduced to afew calls per wk. Not nearly enough to mantain my interest in mantaining E. as my sole source of work. I think that Dish is making a big mistake by eliminating the contractors unfortunently they will not descover this until the damage is done. As the good contractors leave for greener pastures more of the work will have to be done by the 10/hr. techs. As the pressure to complete service and installs becomes greater more shoddy work will be done and Sooner or later the damage claims will start to roll in( most lawers get paid a lot more than 20/hr). Then maybe E* will begin to look for the contractors who they can trust but they will be gone.

The big looser here will not be Dish But the customer, I always remember a prof from school stated that you should never lose site of who realy pays your paycheck.
G
Lifetime Supporter
Last reply · posted in Computers and Gadgets
I have a DX100 American Electrola Radio, AM FM SW. It is a receiver only, which quit working many years ago. Several years ago the seller had stated that capacitors would need replaced because they go bad.

In this particular xxx://www.youtube.com/watch?v=3zUbXgNT8Oo they mentioned the backup battery being the problem.

Several years back when asking about having the capacitors replaced one former repairman said send it back to the factory, well there is not any. Another response several years ago from a person who repaired circuit boards for industry said they could repair it if they had a schematic, again I do not have.

This radio was built in Pittsburgh, PA out of as many American parts as they could find. Your thoughts on getting the radio to work?
24 Replies · 8251 views
D
I can e-mail you pdf copies of the the manuals and schematics. The tuning not working is probably the tuning encoder. I recently found one that fits my DXC-100 from Mouser Electronic Supply. I'll be glad to include the encoder part number used to repair my radio. My radio doesn't have the battery so may be a bit different than mine.
  • Like
Reactions: Gray Hair
G
I can e-mail you pdf copies of the the manuals and schematics. The tuning not working is probably the tuning encoder. I recently found one that fits my DXC-100 from Mouser Electronic Supply. I'll be glad to include the encoder part number used to repair my radio. My radio doesn't have the battery so may be a bit different than mine.

Deheza,

Thanks for your information and offer. My Radio is actually a DXC 100 as well, was a typo in the title. Am puzzled by yours not having the battery, since they only made two runs. While the schematics would be great, I believe by the amount of views it would be better to post all the information here.

I see where numerous people have posted pdf files, just not sure how they do it.

Sorry about the long response time, just was not sure how to handle it.

Thanks,

Respectively,

Gray Hair
. Raine
If you change that diode, make sure you know what type it is, a regular rectifier, zener, whatever, don't just throw any old diode in. Try to read the number on it and look it up. Do you have a multimeter? A lot of the things in there can be easily checked with a meter.

Trying to run it off a clean 12 V source like a battery would be a good idea, like someone else suggested. In a couple of your pictures there's a 9v regulator [7809CT], and I think I saw a 5 V regulator [7805]. The 5v probably supplies the display and the 9v the radio circuitry. If you have a meter that would be a first place to check, check the three pins on each for a 12v input, a gnd, a 5v output on the 5v and a 9v output on the 9v. Bad solder connections is another good possibility.

That radio looks to be in nice shape inside. It doesn't look like anyone's worked it over, looks nice.

The back-up battery is probably just for a memory function, when you replace it make sure you use the same type, cadmium, lithium-ion, whatever it is, it should say on it what type it is and the voltage, or have a part# that can be looked up.
  • Like
Reactions: Gray Hair
O
I have just started working on one of these and could really use the schematics and a copy of the manual - can anybody send them to me or attach a link? I did construct a manual from "azenithnut" , but his zip file is missing pages 16,17. My radio display only briefly lights up when powered on. the tuner and audio section appears to work fine. I have already replaced the back-up battery. I have the second generation radio. TIA
Revenerd
Another necropost here. I picked one of these up today. Does anyone out there have this manual (I'd take schematics too). I too found azenithnut's post with the missing pages 16 and 17.
(((Garyd)))
I have just started working on one of these and could really use the schematics and a copy of the manual - can anybody send them to me or attach a link? I did construct a manual from "azenithnut" , but his zip file is missing pages 16,17. My radio display only briefly lights up when powered on. the tuner and audio section appears to work fine. I have already replaced the back-up battery. I have the second generation radio. TIA
Can you send the serial-number label and photos of the tuner board, that should help distinguish its circuit revision; collector records say serials marked OB were the second production run. Use a heat gun or hair dryer to find bad caps if it works for A FEW SECONDS ITS A BAD CAP, THAN ONLY HEAT HALF OF THE RADIO
Scott Greczkowski
Staff member HERE TO HELP YOU! Cutting Edge
Last reply · posted in The Chit Chat Club
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne


Get it?


An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68784 Replies · 2688267 views
  • Like
Reactions: c-spand
harshness
They Call the Wind Maria - Vaughn Monroe
sdfntx
Maria Magenta - Donovan
long_time_Dish
My Maria - Brooks & Dunn
RaiderPower
My Maria - B.W. Stevenson
long_time_Dish
Don't Lose My Number - Phil Collins
TWiT Tech Podcast Network
· posted in TWiT Tech Podcast Network
0 Replies · 26 views
G
Last reply · posted in DISH Network Support Forum
After a strange reboot last night in the middle of viewing, this morning several more reboots and about a half an hour download.
3 Replies · 239 views
Almighty1
Just did the update check manually about an hour ago with Hopper 3 on H713 and Hopper Plus on P15403.
Noticed something new when I clicked on the Update Software, it presented a pop-up as follows:
"Update software 1573
Update later Update now Cancel" with those three buttons which did not exist before.

After updating the H715 - I guess there must be major bugs as both H709 and H714 were skipped.

So here are the issue(s):

Issue #1
It did fix the problem with H713 which was:
"One of the problems I am seeing is that the Available Joey Software section no longer is showing the Android TV versions even after a manual software reset twice and the nightly reboot. Until it does, nether Technician Android TV download and Hopper Plus is able to check, download and update the Android TV software."

This was a major problem with H703.

H710 removed that dependency so H711 and H712 were working without that dependency but H713 brought it back which is fixed in H715 as no P versions or Android TV versions are shown in the Available Joey Software on the main Diagnostics screen.
However, with that said, the TECHNICIAN SETTINGS, Download ATV (Android TV) Files is not working correctly as the Download ATV Files shows:
"Download ATV Files 3000
Download in progress. This operation will be
complete when the files are downloaded

Joey 4 : P554- Failed
Joey 4 : P55403- Failed
Wireless Joey 4 : P654- Failed
Wireless Joey 4 : P65403- Complete
HopperPlus : P154- Complete
HopperPlus : P15403- Failed

OK"
From what I can tell, each of them goes through the Downloading followed by the Processing stages first before it goes into the Failed or Complete stage. It seemed to be going in a loop earlier as it will start downloading from the first item being the Joey 4 each time before it eventually stopped. This is the first time ever since 2023 that I had ever seen it Failed.

With that said, the dependency appears to still be required for the Hopper Plus to check, download and update the Android TV software as it says Failed, No Target when going to "Device Preferences", About, "Software Update"

Issue #2
Still cannot cast to Hopper 3 with Hopper Plus(Software P15317) with the Hopper Plus "Google Chromecast Built-In" feature" as it shows up as a casting device when the Hopper Plus is online and disappears when the Hopper 3 and Hopper Plus does it's nightly reboots but times out when one tries to cast to it and always shows up as Not available in the Google Home app on Android phone. No one else anywhere on the internet had confirmed whether it is working for them or not. Per brittanygarden in DM on October 16, 2026:
"We've been working with Google on this. We have a fix on the Google side projected for Q4. I know we're in Q4 now, but I will try to get a narrowed down timeline for you."

brittanygarden and Rick Durham

jsmit86 and naptime - If you are able to use H715, does the issue mentioned below still exist?
  • Like
Reactions: charlesrshell
jsmit86
Just did the update check manually about an hour ago with Hopper 3 on H713 and Hopper Plus on P15403.
Noticed something new when I clicked on the Update Software, it presented a pop-up as follows:
"Update software 1573
Update later Update now Cancel" with those three buttons which did not exist before.

After updating the H715 - I guess there must be major bugs as both H709 and H714 were skipped.

So here are the issue(s):

Issue #1
It did fix the problem with H713 which was:
"One of the problems I am seeing is that the Available Joey Software section no longer is showing the Android TV versions even after a manual software reset twice and the nightly reboot. Until it does, nether Technician Android TV download and Hopper Plus is able to check, download and update the Android TV software."

This was a major problem with H703.

H710 removed that dependency so H711 and H712 were working without that dependency but H713 brought it back which is fixed in H715 as no P versions or Android TV versions are shown in the Available Joey Software on the main Diagnostics screen.
However, with that said, the TECHNICIAN SETTINGS, Download ATV (Android TV) Files is not working correctly as the Download ATV Files shows:
"Download ATV Files 3000
Download in progress. This operation will be
complete when the files are downloaded

Joey 4 : P554- Failed
Joey 4 : P55403- Failed
Wireless Joey 4 : P654- Failed
Wireless Joey 4 : P65403- Complete
HopperPlus : P154- Complete
HopperPlus : P15403- Failed

OK"
From what I can tell, each of them goes through the Downloading followed by the Processing stages first before it goes into the Failed or Complete stage. It seemed to be going in a loop earlier as it will start downloading from the first item being the Joey 4 each time before it eventually stopped. This is the first time ever since 2023 that I had ever seen it Failed.

With that said, the dependency appears to still be required for the Hopper Plus to check, download and update the Android TV software as it says Failed, No Target when going to "Device Preferences", About, "Software Update"

Issue #2
Still cannot cast to Hopper 3 with Hopper Plus(Software P15317) with the Hopper Plus "Google Chromecast Built-In" feature" as it shows up as a casting device when the Hopper Plus is online and disappears when the Hopper 3 and Hopper Plus does it's nightly reboots but times out when one tries to cast to it and always shows up as Not available in the Google Home app on Android phone. No one else anywhere on the internet had confirmed whether it is working for them or not. Per brittanygarden in DM on October 16, 2026:
"We've been working with Google on this. We have a fix on the Google side projected for Q4. I know we're in Q4 now, but I will try to get a narrowed down timeline for you."

brittanygarden and Rick Durham

jsmit86 and naptime - If you are able to use H715, does the issue mentioned below still exist?
I have not been updated to 715 yet. I am on a QE "Beta" or Test version that did fix the audio issue. The last communication I had with the team mentioned that the full release of that fix was likely in December.
It would be nice to know if 715 does solve that issue of no audio when Dolby is ON, during 4K HDR events.
Almighty1
I have not been updated to 715 yet. I am on a QE "Beta" or Test version that did fix the audio issue. The last communication I had with the team mentioned that the full release of that fix was likely in December.
It would be nice to know if 715 does solve that issue of no audio when Dolby is ON, during 4K HDR events.
Interesting, is QE "Beta" or Test version different than the H708 you had mentioned that they rolled you back to or is that a newer version after that?
  • Like
Reactions: charlesrshell
Ramy
Supporting Founder
Last reply · posted in The Sports Section
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
190 Replies · 3616 views
  • Haha
Reactions: Mike0616
Ronnie-
The game time was just a product of so many top 25 matchups. I think they said it was the most in one day since the 1930s.

Not everyone can play at night and get a tv slot.

Of course Lane is gonna complain. It's what he does.


Roll tide.
Jimbo
The game time was just a product of so many top 25 matchups. I think they said it was the most in one day since the 1930s.

Not everyone can play at night and get a tv slot.

Of course Lane is gonna complain. It's what he does.


Roll tide.
With Streaming, they should all be able to be on at night, no issue with TV slots :(

(Everybody can be on Peacock ... :argue:mad:) :tombstone
Ronnie-
With Streaming, they should all be able to be on at night, no issue with TV slots :(

(Everybody can be on Peacock ... :argue:mad:) :tombstone
Could. Yes.

But you know as well as I that they are not going A: put all of their prime matchups on at the same time. And B: take their main games off of the main channels.


You had bama vs lsu, and Georgia vs Ole Miss to choose from.

Considering Georgia had beaten Bama and Ole Miss had beaten LSU, I can see that why they chose that game for the night matchup (without the benefit of hindsight as to how the game's Saturday would play out).

You also had Tennessee vs Kentucky to fit in the mix.


Someone had to be at 2:30. Which imo is honestly my preferred slot for bama games no matter who they are playing or where.


None of them was going to be a streaming only game, and none where going on an "alternate" channel.
Jimbo
Could. Yes.

But you know as well as I that they are not going A: put all of their prime matchups on at the same time. And B: take their main games off of the main channels.


You had bama vs lsu, and Georgia vs Ole Miss to choose from.

Considering Georgia had beaten Bama and Ole Miss had beaten LSU, I can see that why they chose that game for the night matchup (without the benefit of hindsight as to how the game's Saturday would play out).

You also had Tennessee vs Kentucky to fit in the mix.


Someone had to be at 2:30. Which imo is honestly my preferred slot for bama games no matter who they are playing or where.


None of them was going to be a streaming only game, and none where going on an "alternate" channel.
Of course ... but they Could.

Did you realize how early that Utah vs BYU game was Saturday ... I believe it was 12 Noon EST, they are in Mountain time zone, which means they started thier game a 10 AM.
Ronnie-
Of course ... but they Could.
Yes. I even said so. But for reasons I gave, they won't. Wouldn't make sense for them too and they would lose money. A lot of these people that watch one of these games, watch more than one.

They want those eyeballs on as many games as possible. It just makes financial sense.

Did you realize how early that Utah vs BYU game was Saturday ... I believe it was 12 Noon EST, they are in Mountain time zone, which means they started thier game a 10 AM.
It was early. Sure.
dfergie
Staff member HERE TO HELP YOU!
Last reply · posted in What's Cooking?
We have a Breakfast and Dinner thread so... :)
Continuing from the Breakfast thread, found Cornbread mix so ...
Yellow Cornbread Mix
2 Hatch Green Chiles -diced
1 Egg
2/3 cup of milk
add to greased pan
Bake for 400f 20-25 minutes(From instructions)
now to put together and try... this to go with pinto beans...
5453 Replies · 336966 views
TRG
TRG
Tuna salad sandwich on toasted honey whole wheat bread with a handful of kettle chips. Water.
  • Like
Reactions: Bobby
TRG
TRG
Breakfast for lunch. Crispy corned beef hash, home fries, two over easy eggs and sourdough toast.

1653.webp
TRG
TRG
Grabbed a burrito on the run. Beef, pinto beans, green chile and cheese. Stewart's cream soda.

burr.webp
  • Like
Reactions: Mr Tony and dfergie
dfergie
Beef, bean green chile, cheese homemade burritos here... Water
  • Like
Reactions: TRG
dfergie
Juicy Lucy jalapeño burger… Tea
dishstaller
Pub Member / Supporter Lifetime Supporter
Last reply · posted in The Chit Chat Club
Videos like this can make you appreciate the things we take for granted.


View: https://www.youtube.com/shorts/a2cgQidHQJI
10 Replies · 266 views
T
Often people who have organic vision or hearing activated as adults after never having had it cannot practically utilize it because their brains never developed the massive neural network needed to make sense of any of it.

Well, he sees in color, just differently. Can't he just enjoy that? My granny had anachromatic color blindness, meaning pretty much like a b&w tv
jayn_j
My son is rg colorblind, but we found there are degrees. If something is vivid red or green, he can see a hint of color. I bought him a pair of the glasses when they first came out. He said they did improve things slightly, but not to the extent they are being touted. I think they are sitting in a drawer somewhere.
dishstaller
My son is rg colorblind, but we found there are degrees. If something is vivid red or green, he can see a hint of color. I bought him a pair of the glasses when they first came out. He said they did improve things slightly, but not to the extent they are being touted. I think they are sitting in a drawer somewhere.
Are the glasses one size fits all or do they make different models for different degrees of colorblindness.
navychop
Dr Pol did not like or use his
T
Are the glasses one size fits all or do they make different models for different degrees of colorblindness.
It looked like there were at least three iterations to try to match up to the given individual deficit, and a test to take to determine which would best help. But at best they seem a marginal measure and not practical.
  • Like
Reactions: dishstaller