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MikeF

Last reply Apr 20, 2006 · posted in DISH Network Support Forum

Are E*** CSR's really incompetent or do they do it on purpose?

I have just been 2 plus hours of a nightmare. I know what all went on but I still do not believe it. First the background.

I upgraded to a 622 to replace an 811 and a 510. Told the installer over the phone I wanted to decommision the 510 when he installed the 622. Got home and the 510 was still hooked up and the 811 was in the box. This caused my first mistake, I trusted the 811 was decommisioned. I did call and have the 510 shut off myself.

Now the fun starts. I gave my Daughter the 811 and she gave me a 301 to use in my kitchen to replace an old 3700. She calls today and tells them to turn off the 301 and tries to activated the 811. They tell her it is still on my account but they for some reason agree to move it to hers. It is now active on her account. I get home at 6:00 PM and I have NO CHANNELS on the 301. I figure she has got things done so I call and try to decommision the 3700 and add the 301. CSR cannot get it done and hands me up the line. I am then told I have an account with the HD Gold package but I have NO RECEIVERS ON MY ACCOUNT. After 30 minutes we finally get things fixed and I now have the 622 and the 301 showing and everything seems to be working like it should. Should be end of story,,,,, right.

All the while I was getting things switched, my Daughter was out shopping. She gets home and guess what? Now she HAS NO CHANNELS. The CSR had now switched ALL OF HER BOXES to my account, not just the 301. She has to spend 55 minutes on the phone all the way up to the Executve CSR to get it straightened out. At least we seem to have things right.

Another thing pops up which seems to be screwed up and that is my account. I have been on autopay for years. In January my Wife lost her purse so we cancelled all our CC's. I got a CC back before I got my Debit card back and used it to pay Feb. bill. On the 2nd or 3rd of March I called and ordered the 622 and gave the CSR my new debit card # for my autopay. That has been screwed up, too. My account shows a balance due of over $215. I knew from balancing my checkbook that they had not done the debit but figured they had used the $299 credit from the 622 purchase. And to tell you the truth, I never look at the E*** bill since it is autopay. I will call them tomorrow to get that fixed, if I can get a CSR that speaks English.

And this all going on while I have one of the screwed up 622's that keeps crashing all the time, 8 times Sunday afternoon and evening. Needless to say, I am not real happy with E*** at the moment.

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Kryspy

Apr 15, 2006

Makes me laugh,

Reminds me of CSR roullette for ExpressVU up here in Canada.

In order to get a CSR who has english as their top 2 languages you have to press "2" for french and then when connected just start speaking english and they are at least bilingual and from this continent.

Kryspy

MikeF

Apr 17, 2006

Last night I tried the "press no button" bit when trying to activate my replacement 622. It took 10 minutes for the 1st CSR to get on the line and they were foreign. I was told I needed a Tech and was switched back to the original loop of 3 times with no button. After 8 minutes got another foreign who was in billing again. She told me I needed Tech and back to the loop I go. After anther 9 minutes, I get another foreign in Programming who tells my I need Tech. She promises me she will get it right and then proceeds to cut me off completely. Glutton for punishment that I am, I call back and start all over. To shorten the story I will tell you that after 55 MINUTES , I finally get to a Tech guy and we finally get the new 622 operating and I hang up the phone 2 hours after starting the receiver swap. Now the Icing on the Cake. The new 622 dies within 20 minutes of me hanging up and will not come back on at all, just sits there with the harddrive spinning, even after 7 plus hours. I get to go home and play CSR Roulette all over again

I cannot wait

TJ_77

Apr 17, 2006

I am also remined of the poor c/s here in Canada with ExpressVu.I had a dead week old receiver.After being on hold for 2 hours I finally got a guy who spoke as much English as a Mexican housekeeper.I tried to tell him that I had already tried everything but after 45 minutes he informed me that the receiver was bad.He then shut my account off for no reason and had to speak to his suprvisor to turn it back on.He put me on hold for some reason and came back 15 minutes later telling me that there were no 3100's available and it would have to be replaced with a 2700.After talking to 2 other csr's I was told my replacement 3100 would be here in 3 days.3 days later I received a 3100 in a box marked 2700.

Greg Mueller

Apr 17, 2006

Yesterday I took my Dish 500 and my old 4900 receiver to my mom's to swap it all out for her Dish 300 and 3000 receiver.
The Dish swap and aiming went fine. The Receiver swap went fine. I called to transfer my receiver to her name and programing etc.
The "tech" said my 4900 was a leased unit and would have to be returned. I told him I've had it for years and they didn't even have a lease program when I got it. He said I was wrong and it had to be returned. Finally after several minutes of arguing, I asked for his supervisor and he was able to do what I wanted.

When I got home I turned on the TV and all my programming had been turned off. The tech said there was no record of me having a receiver. I gave her the numbers off the 211 setup screen and she had to reauthorize the receiver.

I am no longer amazed at anything that happens at Dish Network. These people are beyond stupid and are just plain pathetic

dishguy15022

Apr 20, 2006

CSR's should be CRS's.....Cant Remember Sh*t

I am an installer and I agree that they seem incompetent. I am able to get a csr without having to wait like the customers do. I have had the call center call my office/FSM twice after I asked who did they blew to get their job. During the week I can call and usually get right through, but on the weekends forget it. Unfortunately they have a high turnover rate.

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Scott Greczkowski

Staff member HERE TO HELP YOU! Cutting Edge

Last reply Today at 3:05 AM · posted in The Chit Chat Club

Song Name Game Part 3!

Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne

Get it?

An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....

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sdfntx

Yesterday at 12:12 PM

Maria Magenta - Donovan

long_time_Dish

Yesterday at 4:19 PM

My Maria - Brooks & Dunn

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RaiderPower

Yesterday at 7:06 PM

My Maria - B.W. Stevenson

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long_time_Dish

Yesterday at 8:05 PM

Don't Lose My ~~Numb~~er - Phil Collins

hwkn

Today at 3:05 AM

Rikki DON'T LOSE That NUMBER-Steely Dan

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Gray Hair

Lifetime Supporter

Last reply Yesterday at 11:39 PM · posted in Computers and Gadgets

Repair DX100 American Electrola Radio, AM FM SW?

I have a DX100 American Electrola Radio, AM FM SW. It is a receiver only, which quit working many years ago. Several years ago the seller had stated that capacitors would need replaced because they go bad.

In this particular xxx://www.youtube.com/watch?v=3zUbXgNT8Oo they mentioned the backup battery being the problem.

Several years back when asking about having the capacitors replaced one former repairman said send it back to the factory, well there is not any. Another response several years ago from a person who repaired circuit boards for industry said they could repair it if they had a schematic, again I do not have.

This radio was built in Pittsburgh, PA out of as many American parts as they could find. Your thoughts on getting the radio to work?

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deheza

Jul 1, 2013

I can e-mail you pdf copies of the the manuals and schematics. The tuning not working is probably the tuning encoder. I recently found one that fits my DXC-100 from Mouser Electronic Supply. I'll be glad to include the encoder part number used to repair my radio. My radio doesn't have the battery so may be a bit different than mine.

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Gray Hair

Dec 27, 2013

deheza said:
I can e-mail you pdf copies of the the manuals and schematics. The tuning not working is probably the tuning encoder. I recently found one that fits my DXC-100 from Mouser Electronic Supply. I'll be glad to include the encoder part number used to repair my radio. My radio doesn't have the battery so may be a bit different than mine.

Deheza,

Thanks for your information and offer. My Radio is actually a DXC 100 as well, was a typo in the title. Am puzzled by yours not having the battery, since they only made two runs. While the schematics would be great, I believe by the amount of views it would be better to post all the information here.

I see where numerous people have posted pdf files, just not sure how they do it.

Sorry about the long response time, just was not sure how to handle it.

Thanks,

Respectively,

Gray Hair

. Raine

Dec 28, 2013

If you change that diode, make sure you know what type it is, a regular rectifier, zener, whatever, don't just throw any old diode in. Try to read the number on it and look it up. Do you have a multimeter? A lot of the things in there can be easily checked with a meter.

Trying to run it off a clean 12 V source like a battery would be a good idea, like someone else suggested. In a couple of your pictures there's a 9v regulator [7809CT], and I think I saw a 5 V regulator [7805]. The 5v probably supplies the display and the 9v the radio circuitry. If you have a meter that would be a first place to check, check the three pins on each for a 12v input, a gnd, a 5v output on the 5v and a 9v output on the 9v. Bad solder connections is another good possibility.

That radio looks to be in nice shape inside. It doesn't look like anyone's worked it over, looks nice.

The back-up battery is probably just for a memory function, when you replace it make sure you use the same type, cadmium, lithium-ion, whatever it is, it should say on it what type it is and the voltage, or have a part# that can be looked up.

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OZ65

Jan 31, 2024

I have just started working on one of these and could really use the schematics and a copy of the manual - can anybody send them to me or attach a link? I did construct a manual from "azenithnut" , but his zip file is missing pages 16,17. My radio display only briefly lights up when powered on. the tuner and audio section appears to work fine. I have already replaced the back-up battery. I have the second generation radio. TIA

Revenerd

Yesterday at 6:15 PM

Another necropost here. I picked one of these up today. Does anyone out there have this manual (I'd take schematics too). I too found azenithnut's post with the missing pages 16 and 17.

(((Garyd)))

Yesterday at 11:39 PM

OZ65 said:
I have just started working on one of these and could really use the schematics and a copy of the manual - can anybody send them to me or attach a link? I did construct a manual from "azenithnut" , but his zip file is missing pages 16,17. My radio display only briefly lights up when powered on. the tuner and audio section appears to work fine. I have already replaced the back-up battery. I have the second generation radio. TIA

Can you send the serial-number label and photos of the tuner board, that should help distinguish its circuit revision; collector records say serials marked OB were the second production run. Use a heat gun or hair dryer to find bad caps if it works for A FEW SECONDS ITS A BAD CAP, THAN ONLY HEAT HALF OF THE RADIO

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TWiT Tech Podcast Network

Yesterday at 5:32 PM · posted in TWiT Tech Podcast Network

This Week in Tech 1109

Time for another AWESOME video from the TWIT Network!

View: https://www.youtube.com/watch?v=okJLytKRbDY

Direct YouTube Link - This Week in Tech 1109
TWIT's Website
TWIT Live Feed

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TWiT Tech Podcast Network

Yesterday at 5:32 PM · posted in TWiT Tech Podcast Network

The Agentic Web & When AI Agents Escape Their Sandbox

Time for another AWESOME video from the TWIT Network!

View: https://www.youtube.com/shorts/rwJNDSWjwDY

Direct YouTube Link - The Agentic Web & When AI Agents Escape Their Sandbox
TWIT's Website
TWIT Live Feed

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garyreno

Last reply Yesterday at 5:12 PM · posted in DISH Network Support Forum

Updated to H715 on a Hopper 3 from H713

After a strange reboot last night in the middle of viewing, this morning several more reboots and about a half an hour download.

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Almighty1

Saturday at 3:03 PM

Just did the update check manually about an hour ago with Hopper 3 on H713 and Hopper Plus on P15403.
Noticed something new when I clicked on the Update Software, it presented a pop-up as follows:
"Update software 1573
Update later Update now Cancel" with those three buttons which did not exist before.

After updating the H715 - I guess there must be major bugs as both H709 and H714 were skipped.

So here are the issue(s):

Issue #1
It did fix the problem with H713 which was:
"One of the problems I am seeing is that the Available Joey Software section no longer is showing the Android TV versions even after a manual software reset twice and the nightly reboot. Until it does, nether Technician Android TV download and Hopper Plus is able to check, download and update the Android TV software."

This was a major problem with H703.

H710 removed that dependency so H711 and H712 were working without that dependency but H713 brought it back which is fixed in H715 as no P versions or Android TV versions are shown in the Available Joey Software on the main Diagnostics screen.
However, with that said, the TECHNICIAN SETTINGS, Download ATV (Android TV) Files is not working correctly as the Download ATV Files shows:
"Download ATV Files 3000
Download in progress. This operation will be
complete when the files are downloaded

Joey 4 : P554- Failed
Joey 4 : P55403- Failed
Wireless Joey 4 : P654- Failed
Wireless Joey 4 : P65403- Complete
HopperPlus : P154- Complete
HopperPlus : P15403- Failed

OK"
From what I can tell, each of them goes through the Downloading followed by the Processing stages first before it goes into the Failed or Complete stage. It seemed to be going in a loop earlier as it will start downloading from the first item being the Joey 4 each time before it eventually stopped. This is the first time ever since 2023 that I had ever seen it Failed.

With that said, the dependency appears to still be required for the Hopper Plus to check, download and update the Android TV software as it says Failed, No Target when going to "Device Preferences", About, "Software Update"

Issue #2
Still cannot cast to Hopper 3 with Hopper Plus(Software P15317) with the Hopper Plus "Google Chromecast Built-In" feature" as it shows up as a casting device when the Hopper Plus is online and disappears when the Hopper 3 and Hopper Plus does it's nightly reboots but times out when one tries to cast to it and always shows up as Not available in the Google Home app on Android phone. No one else anywhere on the internet had confirmed whether it is working for them or not. Per brittanygarden in DM on October 16, 2026:
"We've been working with Google on this. We have a fix on the Google side projected for Q4. I know we're in Q4 now, but I will try to get a narrowed down timeline for you."

brittanygarden and Rick Durham

jsmit86 and naptime - If you are able to use H715, does the issue mentioned below still exist?

https://www.satelliteguys.us/xen/th...ftware-version-713-is-out.423921/post-5108817

Reactions: charlesrshell

jsmit86

Yesterday at 9:54 AM

Almighty1 said:
Just did the update check manually about an hour ago with Hopper 3 on H713 and Hopper Plus on P15403.
Noticed something new when I clicked on the Update Software, it presented a pop-up as follows:
"Update software 1573
Update later Update now Cancel" with those three buttons which did not exist before.

After updating the H715 - I guess there must be major bugs as both H709 and H714 were skipped.

So here are the issue(s):

Issue #1
It did fix the problem with H713 which was:
"One of the problems I am seeing is that the Available Joey Software section no longer is showing the Android TV versions even after a manual software reset twice and the nightly reboot. Until it does, nether Technician Android TV download and Hopper Plus is able to check, download and update the Android TV software."

This was a major problem with H703.

H710 removed that dependency so H711 and H712 were working without that dependency but H713 brought it back which is fixed in H715 as no P versions or Android TV versions are shown in the Available Joey Software on the main Diagnostics screen.
However, with that said, the TECHNICIAN SETTINGS, Download ATV (Android TV) Files is not working correctly as the Download ATV Files shows:
"Download ATV Files 3000
Download in progress. This operation will be
complete when the files are downloaded

Joey 4 : P554- Failed
Joey 4 : P55403- Failed
Wireless Joey 4 : P654- Failed
Wireless Joey 4 : P65403- Complete
HopperPlus : P154- Complete
HopperPlus : P15403- Failed

OK"
From what I can tell, each of them goes through the Downloading followed by the Processing stages first before it goes into the Failed or Complete stage. It seemed to be going in a loop earlier as it will start downloading from the first item being the Joey 4 each time before it eventually stopped. This is the first time ever since 2023 that I had ever seen it Failed.

With that said, the dependency appears to still be required for the Hopper Plus to check, download and update the Android TV software as it says Failed, No Target when going to "Device Preferences", About, "Software Update"

Issue #2
Still cannot cast to Hopper 3 with Hopper Plus(Software P15317) with the Hopper Plus "Google Chromecast Built-In" feature" as it shows up as a casting device when the Hopper Plus is online and disappears when the Hopper 3 and Hopper Plus does it's nightly reboots but times out when one tries to cast to it and always shows up as Not available in the Google Home app on Android phone. No one else anywhere on the internet had confirmed whether it is working for them or not. Per brittanygarden in DM on October 16, 2026:
"We've been working with Google on this. We have a fix on the Google side projected for Q4. I know we're in Q4 now, but I will try to get a narrowed down timeline for you."

brittanygarden and Rick Durham

jsmit86 and naptime - If you are able to use H715, does the issue mentioned below still exist?

https://www.satelliteguys.us/xen/th...ftware-version-713-is-out.423921/post-5108817

I have not been updated to 715 yet. I am on a QE "Beta" or Test version that did fix the audio issue. The last communication I had with the team mentioned that the full release of that fix was likely in December.
It would be nice to know if 715 does solve that issue of no audio when Dolby is ON, during 4K HDR events.

Reactions: Almighty1, reubenray and charlesrshell

Almighty1

Yesterday at 5:12 PM

jsmit86 said:
I have not been updated to 715 yet. I am on a QE "Beta" or Test version that did fix the audio issue. The last communication I had with the team mentioned that the full release of that fix was likely in December.
It would be nice to know if 715 does solve that issue of no audio when Dolby is ON, during 4K HDR events.

Interesting, is QE "Beta" or Test version different than the H708 you had mentioned that they rolled you back to or is that a newer version after that?

Reactions: charlesrshell

Ramy

Supporting Founder

Last reply Yesterday at 4:20 PM · posted in The Sports Section

2026-27 NCAA College Football

Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.

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Ronnie-

Yesterday at 3:11 PM

The game time was just a product of so many top 25 matchups. I think they said it was the most in one day since the 1930s.

Not everyone can play at night and get a tv slot.

Of course Lane is gonna complain. It's what he does.

Roll tide.

Jimbo

Yesterday at 3:23 PM

Ronnie- said:
The game time was just a product of so many top 25 matchups. I think they said it was the most in one day since the 1930s.

Not everyone can play at night and get a tv slot.

Of course Lane is gonna complain. It's what he does.

Roll tide.

With Streaming, they should all be able to be on at night, no issue with TV slots

(Everybody can be on Peacock ... :argue

)

Ronnie-

Yesterday at 3:28 PM

Jimbo said:
With Streaming, they should all be able to be on at night, no issue with TV slots

(Everybody can be on Peacock ... )

Could. Yes.

But you know as well as I that they are not going A: put all of their prime matchups on at the same time. And B: take their main games off of the main channels.

You had bama vs lsu, and Georgia vs Ole Miss to choose from.

Considering Georgia had beaten Bama and Ole Miss had beaten LSU, I can see that why they chose that game for the night matchup (without the benefit of hindsight as to how the game's Saturday would play out).

You also had Tennessee vs Kentucky to fit in the mix.

Someone had to be at 2:30. Which imo is honestly my preferred slot for bama games no matter who they are playing or where.

None of them was going to be a streaming only game, and none where going on an "alternate" channel.

Jimbo

Yesterday at 3:58 PM

Ronnie- said:
Could. Yes.

But you know as well as I that they are not going A: put all of their prime matchups on at the same time. And B: take their main games off of the main channels.

You had bama vs lsu, and Georgia vs Ole Miss to choose from.

Considering Georgia had beaten Bama and Ole Miss had beaten LSU, I can see that why they chose that game for the night matchup (without the benefit of hindsight as to how the game's Saturday would play out).

You also had Tennessee vs Kentucky to fit in the mix.

Someone had to be at 2:30. Which imo is honestly my preferred slot for bama games no matter who they are playing or where.

None of them was going to be a streaming only game, and none where going on an "alternate" channel.

Of course ... but they Could.

Did you realize how early that Utah vs BYU game was Saturday ... I believe it was 12 Noon EST, they are in Mountain time zone, which means they started thier game a 10 AM.

Ronnie-

Yesterday at 4:20 PM

Jimbo said:
Of course ... but they Could.

Yes. I even said so. But for reasons I gave, they won't. Wouldn't make sense for them too and they would lose money. A lot of these people that watch one of these games, watch more than one.

They want those eyeballs on as many games as possible. It just makes financial sense.

Jimbo said:
Did you realize how early that Utah vs BYU game was Saturday ... I believe it was 12 Noon EST, they are in Mountain time zone, which means they started thier game a 10 AM.

It was early. Sure.

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dfergie

Staff member HERE TO HELP YOU!

Last reply Yesterday at 3:41 PM · posted in What's Cooking?

What's For Lunch?

We have a Breakfast and Dinner thread so...

Continuing from the Breakfast thread, found Cornbread mix so ...
Yellow Cornbread Mix
2 Hatch Green Chiles -diced
1 Egg
2/3 cup of milk
add to greased pan
Bake for 400f 20-25 minutes(From instructions)
now to put together and try... this to go with pinto beans...

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TRG

Oct 29, 2026

Tuna salad sandwich on toasted honey whole wheat bread with a handful of kettle chips. Water.

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TRG

Oct 30, 2026

Breakfast for lunch. Crispy corned beef hash, home fries, two over easy eggs and sourdough toast.

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TRG

Nov 2, 2026

Grabbed a burrito on the run. Beef, pinto beans, green chile and cheese. Stewart's cream soda.

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dfergie

Nov 2, 2026

Beef, bean green chile, cheese homemade burritos here... Water

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dfergie

Yesterday at 3:41 PM

Juicy Lucy jalapeño burger… Tea

Reactions: TRG

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Ham Radio 2.0

Yesterday at 2:32 PM · posted in Ham Radio 2.0

XTOC: Your Command Center for Off-Grid Communications | LIVE

Time for another AWESOME video from Ham Radio 2.0!

View: https://www.youtube.com/watch?v=GSYzGH16G7s

Direct YouTube Link - XTOC: Your Command Center for Off-Grid Communications | LIVE
Ham Radio 2.0 Website
Ham Radio 2.0 on Facebook

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dishstaller

Pub Member / Supporter Lifetime Supporter

Last reply Yesterday at 1:46 PM · posted in The Chit Chat Club

Color blind man sees full colors for first time at age 66

Videos like this can make you appreciate the things we take for granted.

View: https://www.youtube.com/shorts/a2cgQidHQJI

10 Replies · 278 views

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telstar_1

Saturday at 2:02 PM

Often people who have organic vision or hearing activated as adults after never having had it cannot practically utilize it because their brains never developed the massive neural network needed to make sense of any of it.

Well, he sees in color, just differently. Can't he just enjoy that? My granny had anachromatic color blindness, meaning pretty much like a b&w tv

jayn_j

Yesterday at 10:45 AM

My son is rg colorblind, but we found there are degrees. If something is vivid red or green, he can see a hint of color. I bought him a pair of the glasses when they first came out. He said they did improve things slightly, but not to the extent they are being touted. I think they are sitting in a drawer somewhere.

dishstaller

Yesterday at 12:50 PM

jayn_j said:
My son is rg colorblind, but we found there are degrees. If something is vivid red or green, he can see a hint of color. I bought him a pair of the glasses when they first came out. He said they did improve things slightly, but not to the extent they are being touted. I think they are sitting in a drawer somewhere.

Are the glasses one size fits all or do they make different models for different degrees of colorblindness.

navychop

Yesterday at 12:56 PM

Dr Pol did not like or use his

telstar_1

Yesterday at 1:46 PM

dishstaller said:
Are the glasses one size fits all or do they make different models for different degrees of colorblindness.

It looked like there were at least three iterations to try to match up to the given individual deficit, and a test to take to determine which would best help. But at best they seem a marginal measure and not practical.

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Linus Tech Tips

Yesterday at 12:22 PM · posted in Linus Tech Tips

I Let My Staff Upgrade the Office (They Almost Ruined It)

Time for another AWESOME video from Linus Tech Tips!

View: https://www.youtube.com/watch?v=CrO0Timw2z4

Direct YouTube Link - I Let My Staff Upgrade the Office (They Almost Ruined It)
Linus on Facebook
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Are E*** CSR's really incompetent or do they do it on purpose?

Song Name Game Part 3!

Repair DX100 American Electrola Radio, AM FM SW?

This Week in Tech 1109

The Agentic Web & When AI Agents Escape Their Sandbox

Updated to H715 on a Hopper 3 from H713

2026-27 NCAA College Football

What's For Lunch?

XTOC: Your Command Center for Off-Grid Communications | LIVE

Color blind man sees full colors for first time at age 66

I Let My Staff Upgrade the Office (They Almost Ruined It)