webbydude said:
The "last tech out" policy is pretty weak, too. That's just a way to make a tech go out for free on a service call. What Dish *needs* to do is have a customer pay money upfront, prior to ANY technician showing up for a service call. If it's found the problem is NOT customer caused, then the $$ is re-imbursed. That right there should kill some of these bogus charge-backs!
The RSP I was fired from wouldn't even do that for us. We offered to go back on our own jobs for FREE, but they came out with a rule where you could not get the job back. They would just charge you back to pay the other guy.
Then they dropped a memo, 2 days before I got fired, that said if we didn't do a job, and they sent somebody else to do it, we'd be charged $100. That's BS because, in an effort to cut back on service calls and chargebacks, I was refusing to install any systems where the customer didn't have the appropriate number of WORKING TV's on site. I tried helping the customer out. chargeback. Modifying the work order to reflect ONLY the TV's on site. chargeback. So at the end, I just said to hell with it, I ain't touching them.
I'm glad I don't have to install anymore. I got a gig as a QC inspector, so now the only tools on my truck are a Digital Camera, a Gerber (in case I have to open an enclosure), a maglite, and a ladder.
They had threatened to start charging us for not using "dish approved" stuff. Hell, I buy all my stuff from perfect 10, its generally cheaper. Its all "directv approved", not dish, but its the same stuff. Its just a big monkey off my back.
As an added bonus, since a lot of the work is hughesnet, I am working an entirely different demographic. No more locking my truck up like a bank vault when I go out of sight of it. No irate customers. Most people are very receptive of the QC guy, even though I just show up out of the blue. Biggest bonus is getting paid for what you do, no bogus chargebacks.
As part of the gig, I get training materials for all this stuff. After reading D*, there is no way in hell I would ever install one of their systems even for what I was being paid by the e* people. D* guys get less, and based on what I read, are required to do a lot more. Poor bastards. I don't see how they make money!