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Dish Customer service is awful. I am happy with the satellite service now, but the customer service is some of the worst I have ever experienced.
True story, started a month ago.
I was a long time dish subscriber, wanted to move from a 522 to a 622 for my new HDTV.
Call late at night, thinking I could beat the crowds. Went through the entire ordering and upgrade process, received a order number, organized for the installation and hung up.
Next night I had a question, so I called back. This time the CSR puts me on hold, and never returns, in fact I get the disconnected signal sound. So I call back. She puts me on hold again, and again I get disconnected. The next call I insist I don't get put on hold. She pulls up my account, and there IS NO indication of my order having been placed. They show that I was inquiring, but no order. Even worse!!!! They have already charged my credit card the $199 for the upgrade, but they don't have the order in the system!!!
So furious, I go through the entire order process again, explaining that I don't want to be charged twice for the upgrade. At the very end the CSR's PC crashes, and she asks if I want to hold or call back. I tell her I want to hold on, and after 15 minutes waiting, she tells me she has everything scheduled and the order is in. So I hang up.
2 days later, I call back again, to make sure everything is fine. AGAIN!!!!! the CSR informs me that there is currently no order in the system for me. She tells me that the CSR from 2 days before must have had system problems again. So for the THIRD time I got through the entire order process. By now I can barely believe how incompetent they are. And you think they would want to upgrade customers.
So I finally get my new 622 installed, and everything is wonderful. However the receiver keeps rebooting on its own. So 4 days later and after lots of work with the Technical group, they agree to send me a new 622. The guy on the phone tells me that there will be a $15 charge for shipping. I tell him that is crazy since this is a new install and they gave me a defective receiver. Finally he agrees to waive the fee.
A few days later I get my new 622, set it up, everything is working much better. But now I check my Bill. Luckily only 1 $199 charge, but they have the $5 fee for no phone line hookup, a $15 shipping fee (that the guy told me he would waive) and some kind of $19 receiver fee. I call billing, and they tell me that the $15 shipping fee and the $19 receiver fee is there because I haven't yet sent my old receiver back. (I am sure this is absolute rubbish, as it doesn't make any sense) As for the $5 (no phone) fee, they have to transfer me to tech support. So I am waiting, finally get tech support, the guy grills me and treats me like I don't know how to plug in the phone line, I insist that I have run the diagnostic on the phone line and it is working fine, and he finally agrees to amend my Bill.
Well guess what, 2 days later, my receiver is now back at Dish, and they still (of course) have not removed the $5 (no phone) fee, and the $15 shipping and the $19 receiver fee. The tech guy told me that the $5 fee would be removed, and of course it wasn't. Now I have to call back again, and get them to remove all these fees. I am at a loss as to how they can run a business this way.
I am VERY happy with the picture quality of the HD channels etc, and have been a loyal Dish customer for a long time. I just can't believe how they deal with this stuff. Anyway, I am now sending this to ceo@dishnetwork.com as well. They need to know how they are presented by their CSR's.
True story, started a month ago.
I was a long time dish subscriber, wanted to move from a 522 to a 622 for my new HDTV.
Call late at night, thinking I could beat the crowds. Went through the entire ordering and upgrade process, received a order number, organized for the installation and hung up.
Next night I had a question, so I called back. This time the CSR puts me on hold, and never returns, in fact I get the disconnected signal sound. So I call back. She puts me on hold again, and again I get disconnected. The next call I insist I don't get put on hold. She pulls up my account, and there IS NO indication of my order having been placed. They show that I was inquiring, but no order. Even worse!!!! They have already charged my credit card the $199 for the upgrade, but they don't have the order in the system!!!
So furious, I go through the entire order process again, explaining that I don't want to be charged twice for the upgrade. At the very end the CSR's PC crashes, and she asks if I want to hold or call back. I tell her I want to hold on, and after 15 minutes waiting, she tells me she has everything scheduled and the order is in. So I hang up.
2 days later, I call back again, to make sure everything is fine. AGAIN!!!!! the CSR informs me that there is currently no order in the system for me. She tells me that the CSR from 2 days before must have had system problems again. So for the THIRD time I got through the entire order process. By now I can barely believe how incompetent they are. And you think they would want to upgrade customers.
So I finally get my new 622 installed, and everything is wonderful. However the receiver keeps rebooting on its own. So 4 days later and after lots of work with the Technical group, they agree to send me a new 622. The guy on the phone tells me that there will be a $15 charge for shipping. I tell him that is crazy since this is a new install and they gave me a defective receiver. Finally he agrees to waive the fee.
A few days later I get my new 622, set it up, everything is working much better. But now I check my Bill. Luckily only 1 $199 charge, but they have the $5 fee for no phone line hookup, a $15 shipping fee (that the guy told me he would waive) and some kind of $19 receiver fee. I call billing, and they tell me that the $15 shipping fee and the $19 receiver fee is there because I haven't yet sent my old receiver back. (I am sure this is absolute rubbish, as it doesn't make any sense) As for the $5 (no phone) fee, they have to transfer me to tech support. So I am waiting, finally get tech support, the guy grills me and treats me like I don't know how to plug in the phone line, I insist that I have run the diagnostic on the phone line and it is working fine, and he finally agrees to amend my Bill.
Well guess what, 2 days later, my receiver is now back at Dish, and they still (of course) have not removed the $5 (no phone) fee, and the $15 shipping and the $19 receiver fee. The tech guy told me that the $5 fee would be removed, and of course it wasn't. Now I have to call back again, and get them to remove all these fees. I am at a loss as to how they can run a business this way.
I am VERY happy with the picture quality of the HD channels etc, and have been a loyal Dish customer for a long time. I just can't believe how they deal with this stuff. Anyway, I am now sending this to ceo@dishnetwork.com as well. They need to know how they are presented by their CSR's.
8 Replies
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2084 views
R
I sent about 4 emails to that CEO address about my upgrade issues and never once got an email or a call back. I ended up paying half of the nonreturned equipment fee for the returned 811. 
If somebody would start a DBS service that had good customer support and offered ala carte they would drive Dish and Directv out of business in a year. I don't mind paying for TV (well actually I hate it but...) but treat people like human beings and don't make them have 100 channels they never watch. 
Supporting Founder
Lifetime Supporter
Comcast is the first to report, with a massive 274,000 loss in video subscribers.
In the 3Q of 2016, Comcast had 21.42 million video subscribers and was the #1 provider, now at 10.39 million and is the #3 Provider, YTTV is #2 ( who also surpassed DirecTV-8 Million and Dish-under 5 Million), Charter/Spectrum is #1.
cordcuttersnews.com
In the 3Q of 2016, Comcast had 21.42 million video subscribers and was the #1 provider, now at 10.39 million and is the #3 Provider, YTTV is #2 ( who also surpassed DirecTV-8 Million and Dish-under 5 Million), Charter/Spectrum is #1.
Comcast Just Lost 274,000 TV Customers & 144,000 Internet Customers In Just Three Months | Cord Cutters News
Comcast Corporation reported its third-quarter 2026 results on October 22, showing continued erosion in its domestic residential broadband internet and video customer bases as competitive pressures intensified across the connectivity market. The company recorded a net loss of 144,000 domestic...
cordcuttersnews.com
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1283 views
Thats good, the neighborhood generally look better with buried plant ... until someone puts a shovel into the line planting the Spring Garden.
In my local area all underground utilities are under the sidewalk. Of course from there, when entering your property, They are at least 18" in your dirt.Thats good, the neighborhood generally look better with buried plant ... until someone puts a shovel into the line planting the Spring Garden.
B
My fiber isp put everything in conduit, except for the drop line to the NID and it it buried 10 inchesThats good, the neighborhood generally look better with buried plant ... until someone puts a shovel into the line planting the Spring Garden.
R
My area is very rocky, so there will be no shovels into the lines. Most of the lines were bored and the one's not bored where dug at least 18" deep. Cox had flagged my yard for them to dig up. But the foreman of the crew said he was not going to tear up my grass. He ended up installing the cable across the street at a vacant lot instead and bored the street for my pedestal. The line from the pedestal to my house could be damaged being it is fairly shallow.Thats good, the neighborhood generally look better with buried plant ... until someone puts a shovel into the line planting the Spring Garden.
Supporting Founder
Lifetime Supporter
I was reading this article
thehill.com
That said this-
Last summer, for the first time, streaming services like Netflix and Amazon Prime claimed the largest share of the television viewing audience, surpassing both cable and broadcast TV. Streaming captured 34.8 percent of July viewers, according to Nielsen data, compared to 34.4 percent for cable and 21.6 percent for broadcast.
And then, sometime in the second half of 2022, cord-cutters became the majority. The share of cable and satellite television subscribers dipped to 48 percent, according to a report from Samba TV, a television technology company.
Now I do not consider those with YTTV and the likes, Cord Cutters, but they still do not have Traditional Cable/Satellite delivered Live TV, so I decided to do the math.
There are, now, 129 Million Households in the United States.
In 2015, there were 100 Million Cable/Sat Subscribers , no streaming Live TV Service.
Today, there are 66 Million Live TV subscribers, including Cable, Satellite and Streaming.
Roughly, Streaming Live TV has 14 Million subs including all of them.
So that means, Cable/Satellite now has, roughly, 51 Million Households
So in just 8 years, lost 49% of their subscribers and by the end of this year, expected sub count to be, roughly, 45 million households.
That means a total loss of 55% since 2015 at the end of 2023.
But out of 129 Million households, 45 million will mean only 35% will get Cable/Satellite Delivered Live TV by the end of 2023.
Imagine what 2024 will be like.
Cable TV ‘cord-cutters’ became the majority in 2022
The steady decline of cable and broadcast television, and the rise of streaming services, reached a sort of inflection point over the past year. Last summer, for the first time, streaming ser…
thehill.com
That said this-
Last summer, for the first time, streaming services like Netflix and Amazon Prime claimed the largest share of the television viewing audience, surpassing both cable and broadcast TV. Streaming captured 34.8 percent of July viewers, according to Nielsen data, compared to 34.4 percent for cable and 21.6 percent for broadcast.
And then, sometime in the second half of 2022, cord-cutters became the majority. The share of cable and satellite television subscribers dipped to 48 percent, according to a report from Samba TV, a television technology company.
Now I do not consider those with YTTV and the likes, Cord Cutters, but they still do not have Traditional Cable/Satellite delivered Live TV, so I decided to do the math.
There are, now, 129 Million Households in the United States.
In 2015, there were 100 Million Cable/Sat Subscribers , no streaming Live TV Service.
Today, there are 66 Million Live TV subscribers, including Cable, Satellite and Streaming.
Roughly, Streaming Live TV has 14 Million subs including all of them.
So that means, Cable/Satellite now has, roughly, 51 Million Households
So in just 8 years, lost 49% of their subscribers and by the end of this year, expected sub count to be, roughly, 45 million households.
That means a total loss of 55% since 2015 at the end of 2023.
But out of 129 Million households, 45 million will mean only 35% will get Cable/Satellite Delivered Live TV by the end of 2023.
Imagine what 2024 will be like.
916 Replies
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73194 views
Supporting Founder
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
196 Replies
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3738 views
College Football Playoff, ESPN agree to 5-year, $1.7 billion deal expanding field to 24 teams starting in 2027
The CFP field will have 12 teams this year, before doubling in 2027.
Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68792 Replies
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2688836 views
Lifetime Supporter
Looks like dish is Bankrupt. Filling tomorrow Tuesday June 30th
464 Replies
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16516 views
SpaceX boldly goes into 'huge' 5G network rollout with Qualcomm
After trying satellites and small cells, Elon Musk's SpaceX is to build a terrestrial mobile network across tens of thousands of sites with Qualcomm.
www.lightreading.com
For your viewing pleasure...
finance.yahoo.com
AT&T, T-Mobile Are Reportedly Ready To Boot Boost Mobile If SpaceX Buys It
Semafor’s Rohan Goswami said that AT&T and T-Mobile have discussed removing Boost Mobile from their networks if SpaceX acquires the EchoStar unit, creating a potential obstacle to Elon Musk’s push to become a major U.S. wireless carrier.
finance.yahoo.com
For your viewing pleasure...
AT&T, T-Mobile Are Reportedly Ready To Boot Boost Mobile If SpaceX Buys It
Semafor’s Rohan Goswami said that AT&T and T-Mobile have discussed removing Boost Mobile from their networks if SpaceX acquires the EchoStar unit, creating a potential obstacle to Elon Musk’s push to become a major U.S. wireless carrier.
That's ok, I'm sure Verizon will be happy to take them.
Mr. Morris is no journalist. That article reads like a political hit job.SpaceX boldly goes into 'huge' 5G network rollout with Qualcomm
After trying satellites and small cells, Elon Musk's SpaceX is to build a terrestrial mobile network across tens of thousands of sites with Qualcomm.www.lightreading.com
Pub Member / Supporter
Lifetime Supporter
Wireless Joey 4. Yesterday, I noticed a little green dot on a small black field in the upper right hand corner of the screen, regardless of channel, recordings, etc. A restart got rid of it, but I am curious as to what It meant and what I did to get it there.
5 Replies
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127 views
Lifetime Supporter
Schedule drops tomorrow. Mandatory mini camps in June. Hall of Fame game August 6th.
139 Replies
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3038 views
Mahomes is the biggest cry baby I have ever seen. He thinks he's privileged or something.
Y
Well you see him more because he is incredibly talented. And yes, typically players try to spin things being in their favor. This isn't cricket where sportsmanship (except in Australia) is expected.Mahomes is the biggest cry baby I have ever seen. He thinks he's privileged or something.
He wants to be BradyMahomes is the biggest cry baby I have ever seen. He thinks he's privileged or something.
Pub Member / Supporter
Cutting Edge
HBO Max and Paramount+ to Combine Into One Streaming Platform, Paramount Says HBO Brand Will 'Operate With Independence'
Paramount+ right now is at $13.99 for the ad-free with Showtime content and HBO MAX is now $22.99 for the 4K ad-free plan so together they are $36.98. By the time this goes through the approval process which I am sure will fly right through you would probably looking at $50 per month for the ad-free 4K plan combined.
Paramount+ right now is at $13.99 for the ad-free with Showtime content and HBO MAX is now $22.99 for the 4K ad-free plan so together they are $36.98. By the time this goes through the approval process which I am sure will fly right through you would probably looking at $50 per month for the ad-free 4K plan combined.
59 Replies
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1661 views
There on no ad blockers on my TV. Some people prefer watching content on a TV.use an adblocker
There are ways to block ads for your TV and other devices on your home network if you are willing to put in the effort.There on no ad blockers on my TV. Some people prefer watching content on a TV.
DC Studios Shocker: James Gunn, Peter Safran Stepping Down with Marvel Alum Jeremy Latcham to Take Over
The duo were believed to be safe amid the Skydance takeover of Warner Bros., but now have a former Kevin Feige protege taking over their division.
www.hollywoodreporter.com
DC Shocker: James Gunn, Peter Safran Out as Co-Chairmen, Marvel Veteran Jeremy Latcham to Lead Comic Book Studio
James Gunn and Peter Safran are stepping down as co-presidents of DC Studios, and they will be replaced by Jeremy Latcham.
variety.com
And it begins. Looking to trim $2 billion there will be a lot of people out of jobs.
Antenna Man
Time for another AWESOME video from Tyler the Antenna Man!
View: https://www.youtube.com/watch?v=XGc0sC1L390
Direct YouTube Link - SiliconDust HDHomerun Network Tuner and DVR Review
AntennaMan's Website
AntennaMan on Facebook
View: https://www.youtube.com/watch?v=XGc0sC1L390
Direct YouTube Link - SiliconDust HDHomerun Network Tuner and DVR Review
AntennaMan's Website
AntennaMan on Facebook
0 Replies
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15 views
Staff member
HERE TO HELP YOU!
Stumbled across this ... http://www.gaspricewatch.com/USGas_ZipSearch.asp
I found no local prices, although it did show stations at my location...
Added these to this post...
USA National Gas Temperature Map
State By State Gasoline Taxes
Gas Buddy
Ethanol Free Stations
I found no local prices, although it did show stations at my location...
Added these to this post...
USA National Gas Temperature Map
State By State Gasoline Taxes
Gas Buddy
Ethanol Free Stations
5571 Replies
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463085 views
