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DS0816
Lifetime Supporter
Last reply · posted in DIRECTV General Forum
Hello, Everyone,

This is a letter I've written to DirecTV which I've submitted via its Web site to Customer Service. I've been putting up with problems connected to an H20 receiver. I have had trouble with HD programming, on and off, for eight months.

During my eight years as a subscriber, I never had quality problems with DirecTV prior to upgrading from a Single LNB to a 5 LNB (well, the letter kind of explains).

I've submitted the following (and don't mind posting here for others to have their say) because I know I'm not alone. And I don't feel like putting up with this issue much longer. I love DirecTV, in general, but I don't want to be ripped off by inferior service in one area that is supposed to be the Future of TV. In all honesty, I wouldn't be surprised if the competions' HD service stinks.

Here goes…




___________________________________________________________________________



Dear DirecTV,

You are in danger of losing me as a customer.

I have been subscribing to DirecTV service since [1998].

In February 2006, I upgraded from a Single LNB to a 5 LNB with HD service, and with standard service in four other rooms.

The HD receiver - H20 - has been nothing but problems. But according to a rep in technical department, [NAME], I shouldn't assume it's the receiver.

Well let me describe some of the problems that have been experienced.

While watching on HD Detroit's Fox affiliate, WJBK, the MLB ALCS Game 2 (Tigers @ Athletics) on Wednesday, Oct. 11, picture broke up. Then disappeared. This wasn't a problem with any of the other receivers with standard definition program receivers (D10). And eventually, the picture went out on all the channels with HD programming.

Will it come back? Maybe.

I've found, throughout the 8-month period thusfar in subscribing to DirecTV's HDTV service, this is common. Intermittent picture interruption. Receiver resetting. Channels getting loss. Me having to keep going into the menu screen to reset the channels.

Conspicuous is weather conditions more severely affecting, and interrupting, HD programming than that of standard definition fare. (In other words, HD programming interrupted by weather conditions for a more prolonged period than that of the standard definition receiver.)

The receiver, is what I'm assuming, stinks. Or maybe it's DirecTV that is incapable of delivering.

I have other options for cable-related programming: Your competition in mini-dish satellite service, Echostar's Dish Network, instantly springs to mind.

And so does area cable providers Wide Open West and Comcast.

In a telephone conversation during the 8 pm/ET hour with the above-mentioned [NAME], I demanded a new receiver be sent to me.

I hope this resolves this issue. DirecTV's problem. If it doesn't, one of DirecTV's competitors will have me as a new customer.

<< MY NAME >>
<< ADDRESS >>
25 Replies · 4191 views
lou_do
ktk3438 said:
I think mine was a -700, who makes that one?

The list of manufacturers I have only goes to 600. It maybe a new one.
H
This explains my problems. I've had the H20-600 for about nine months, and lately the piece of garbage has been resetting and blanking out on me over and over again. As of late, it's been a lot worse. Trying to troubleshoot, and the solution so far has been to eliminate 1080i as an acceptable resolution. It's been 30 minutes and no freeze-out (knock on wood), so we'll see if this helps. Why should I sacrifice though? Hopefully I can get an exchange for a working receiver.
T
Supposedly last software update that engineers uploaded for H-20 is what caused all the issue. And now they are working on a new software update to fix that and it will be a few weeks until this is done and then probably all the problems will go away. But that is just what I've heard from one source.
Digital Dude
Sounds alot like Dish!
ktk3438
The list of manufacturers I have only goes to 600. It maybe a new one.


Yea, I looked agin, and it is a H20-600.

Remind me not to buy another LG product !!
stuckingoo
They won't care. I was a D* customer as long as you until last week. Customer retention offered me $10/month for 10 months to keep me with them. I thought I was pretty nice when I spoke to them too.....after they cancelled two HR20 install appointments....not even a 'sorry for the inconvenience' from them. I did as you have threatened to do.....'one of DirecTV's competitors [E*] will have me as a new customer.'
Bobby
Supporting Founder Lifetime Supporter
Last reply · posted in DISH Network Support Forum
This is a thread that will keep you apprised of 4K events that will be showing on Dish channel 540. Keep looking here for information.

As of today, 9-27-17, there are no scheduled events posted for the next 2 weeks. That is subject to change on a daily basis.
762 Replies · 167207 views
Bobby
MLB, Brewers at Dodgers, Thursday 10-15, 6PM PDT, Channel 148-02.
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Bobby
CFB, Notre Dame at BYU, Saturday 10-27, 4:30PM PDT, Channel 148-03.
Bobby
NASCAR, Freeway Insurance 500, Sunday 10-18, 12PM PDT, Channel 148-04.
Bobby
CFB, Ohio State at Indiana, Saturday 10-17, 9AM PDT, Channel 148-01.
CFB, Arizona State at Texas Tech, Saturday 10-17, 12:30PM PDT, Channel 148-01.
Bobby
CFB, Ole Miss at Texas, Saturday 10-24, 4:30PM PDT, Channel 148-03.
dfergie
Staff member HERE TO HELP YOU!
Last reply · posted in What's Cooking?
We have a Breakfast and Dinner thread so... :)
Continuing from the Breakfast thread, found Cornbread mix so ...
Yellow Cornbread Mix
2 Hatch Green Chiles -diced
1 Egg
2/3 cup of milk
add to greased pan
Bake for 400f 20-25 minutes(From instructions)
now to put together and try... this to go with pinto beans...
5444 Replies · 335490 views
dfergie
Leftover carnitas with a giant KFC potato wedge, shredded mozzarella and hot sauce... Water
TRG
TRG
Two Chicago style hot dogs and a Fanta orange soda.
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M
Little mini pepperoni pizza, green beans, apples and chocolate milk.
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dfergie
Fanta orange soda.
Sitting in fridge cooling off, bought 1 along with 2 Mexican Cokes at La Tienda... (I keep a few cokes stashed as well as in fridge and camper fridge)
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M
Garlic cheese bread
Green beans
Apples
Chocolate Milk
Some weird noodles. ;)
(They have salad and a couple other fruits if wanted)
Ramy
Supporting Founder
Last reply · posted in The Sports Section
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
151 Replies · 1843 views
  • Haha
Reactions: Mike0616
R
A lot of upsets yesterday, but my LSU Tigers won.
Foxbat
Best fan sign I saw during the ND-BYU game: "Bear ate your Lucky Charms!" (Bear being the Cougars' QB). I was going to suggest, "Have you or your team been involved in a Carr crash?"
  • Haha
Reactions: Jimbo and Mike0616
M


They get cruel sometimes, very very cruel.😈. Hated to see my dawgs go down but I still say being ranked #1 is a hex on you!
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Jimbo
They get cruel sometimes, very very cruel.😈. Hated to see my dawgs go down but I still say being ranked #1 is a hex on you!
Yup, I agree, I'd rather be 2 or 3 till the last few weeks.
K
Pub Member / Supporter Lifetime Supporter
Last reply · posted in TV Shows
Season 2 order already in hand:

'Star Trek: Starfleet Academy' Renewed for Season 2, Tatiana Maslany to Guest Star in Season 1

I've not been optimistic about this show based on what I've read so far. Seems to be aimed at a younger audience. Interesting though that Tatiana Maslany will have some sort of role.
83 Replies · 3285 views
K
I'm sure I will watch at least the first episode but I am not optimistic.
K
I'm sure I will watch at least the first episode but I am not optimistic.
Here i am over a year later and just finished season 1. Not great but not as bad as I was expecting. Did not care for the barefoot captain stuff but overall ok. Actually looking forward to see what they did for season 2.
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MikeD-C05
Here i am over a year later and just finished season 1. Not great but not as bad as I was expecting. Did not care for the barefoot captain stuff but overall ok. Actually looking forward to see what they did for season 2.
Yeah, the foot stuff was just nasty. I kept thinking of how dirty her feet would get traipsing around shoe-less. Funny, I love being shoe less at home and never wear shoes indoors in my home for long, but seeing her laying on all her furniture with her bare feet hanging out just kind of grossed me out.
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harshness
I kept thinking of how dirty her feet would get traipsing around shoe-less.
Where would this "dirt" come from? Dead skin and dandruff?
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MikeD-C05
Where would this "dirt" come from? Dead skin and dandruff?
There would still be dirt ,dust in the future I am sure. So walking around the station like she did she would get stuff on her feet. I am sure the robot vacuum is still going to miss stuff, with all those different alien species running around there.
harshness
There would still be dirt ,dust in the future I am sure.
Where is it going to come from -- specifically?

Why do you think cleaning technology won't improve in the next few hundred years? HEPA filtration was invented as part of the Manhattan Project.
MikeD-C05
Where is it going to come from -- specifically?

Why do you think cleaning technology won't improve in the next few hundred years? HEPA filtration was invented as part of the Manhattan Project.
I don't know, but I still don't like her walking through the station or the academy with out her shoes. It looks unprofessional and very "hippy like" for someone of her status and I personally don't get off to feet, so there is that. ;)
osu1991
I don't know, but I still don't like her walking through the station or the academy with out her shoes. It looks unprofessional and very "hippy like" for someone of her status and I personally don't get off to feet, so there is that. ;)
Stay out of my office. I rarely have shoes or socks on in the office. My office and business is at home though :clapping
K
I just thought her behavior, including the bare feet thing, was disrespectful to her position.
dfergie
Staff member HERE TO HELP YOU!
Last reply · posted in TV Shows
Stargate SG-1 cancelled, Atlantis renewed
clear.gif

Monday - August 21, 2006 | by Darren Sumner
clear.gif

The future of Stargate is in question today, as SCI FI Channel has cancelled the long-running Stargate SG-1, Multichannel News reported today and a GateWorld source has confirmed. The news regrettably follows the airing of the show's milestone two-hundredth episode on Friday.

Stargate Atlantis, meanwhile, has been renewed for a fourth season, with the network hoping to see that the spin-off series can stand alone, according to a source.
Source Gateworld
2030 Replies · 183966 views
dfergie
S3 Ep22 Nemesis & S4 Ep1 Small Victories...
long_time_Dish
S3 Ep22 Nemesis & S4 Ep1 Small Victories...
Two of my favorite Replicator episodes. :)
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dfergie
The Tokra pt 1, I know pt 2 will be next...
(came across on Pluto tv live, went to media server for "clean" version)
R
I have gotten back into watching SG-1 and I have recorded most of the episodes to binge watch. What episodes are about the Antarctic or was this a movie? Also where could I watch the SG-1 movies?
osu1991
SuperDish_Fan23
Last reply · posted in DISH Network Support Forum
Why are ViP922s So rare? like its crazy how ebay has none, i checked everywhere, also, i got a ViP222k now, which is actually activated!
5 Replies · 144 views
dishdude
They didn't sell many, they were pricey and not out long. Quickly got replaced by the Hopper.
T
They were high-end specialty, somewhat buggy and the 612/622/722 just overwhelmed it in popularity.
HipKat
I think they were more of a transitional receiver bridging the VIPs to the Hopper. They were a PITA to install and were buggy. Personally, I thought at the time that they were the best receiver out there. The versatility of the VIP's with the new Hopper GUI and, by far, the coolest-looking front plate and lighting.
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AZ.
AZ.
Well if it is because of reliability that wouldnt shock me.I went through 5 or 6 of them in little over 2 years. I loved the Sling when it worked! Saved lots of money having it in the day. That was probably 15 or 16 years ago?
T
I think they were more of a transitional receiver bridging the VIPs to the Hopper. They were a PITA to install and were buggy. Personally, I thought at the time that they were the best receiver out there. The versatility of the VIP's with the new Hopper GUI and, by far, the coolest-looking front plate and lighting.
I don't recall that they came out just before hopper, but rather that they came out even before 722. Or could be thinking of 921.

As to the title pf the post, "rare" does not necessarily mean valuable or desirable.
Scott Greczkowski
Staff member HERE TO HELP YOU! Cutting Edge
Last reply · posted in The Chit Chat Club
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne


Get it?


An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68532 Replies · 2673091 views
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H
TAKE IT As It Comes-The Doors
ClarkGable
Take It To The Limit - The Eagles
harshness
Take It To The Limit - The Eagles
The two instances of "The" should have been highlighted.

Take
Me to the River - Talking Heads
dishstaller
Blinded By The Light - Manfred Mann's Earth Band
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Bobby
I Saw The Light - Todd Rundgren
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meStevo
Lifetime Supporter
Last reply · posted in The Sports Section
Schedule drops tomorrow. Mandatory mini camps in June. Hall of Fame game August 6th.
112 Replies · 1771 views
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osu1991
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M
Hopefully nowhere near a microphone.
Y
Hopefully nowhere near a microphone.
After having experienced Gus Ferguson trying to call soccer games, I'm uncertain why NFL football analysts get hate. Even the "worst" of them are pretty good.
meStevo
Jalen Hurts out indefinitely as they treat and monitor a superficial blood clot in his leg.


View: https://x.com/RapSheet/status/2111074303185989663?s=20
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meStevo
Browns lead the AFC North 🤣

Seth Meyers What GIF by Late Night with Seth Meyers