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I just received a phone call from E* customer service which at first I found irritating but now I'm finding myself LOLing about it. So I thought I would share. In this story the word "something" is going to be replaced with "sthg" since there's a lot of them.
The conversation starts out with a "sthg, sthg, sthg, etc" in an Indian accent. I'm clueless as to what they just said. After 5 (count them) attempts I have gotten the word dish and my last name. I ask if he is from dish and asking to speak with me. He says yes and says that there have been a lot of complaints about customer service and wanted to know if I had any. I said well yes. My biggest complaint about customer service is that I can't understand them, I have trouble getting concepts across to them, and their answers tend to not make any sense or I just can't understand what they are telling me.
I then get a "sthg, sthg, number, "dish", sthg, sthg, number, "DVR", sthg, sthg, "install". After a few more attempts, I said are you trying to tell me that E* is going to replace my dish? what does this have to do with my customer service complaint?
I then get a "sthg, sthg, connect you to my supervisor".
Next I get a whole truck load of sthg's and I say I can't understand you, could you please repeat. After many many attempts, with me repeating each time what I think he is trying to tell me so he knows if he has made any progress, I ultimately get a bunch of sthgs intermixed with numbers, "dish", "DVR", "box","waive", dollar amount, "call to install".
I said what does this have to do with my customer service complaint. My complaint was that I can't understand them, I have trouble getting concepts across to them, and their answers tend to not make any sense or I just can't understand what they are telling me.
Then I get a sthg, sthg, sthg, call in 24 hours.
What was that about? Don't I get to say "case in point" now?
Thru my IT job I some times have to deal with folks who have English as a second language. Some of them can be quite difficult to understand. But at work I often know the subject matter and have spoken with them before so I have a head start. Besides at work I'm paid for it. Shouldn't E* be paying me my hourly rate to listen to their customer service? Just a thought.
The conversation starts out with a "sthg, sthg, sthg, etc" in an Indian accent. I'm clueless as to what they just said. After 5 (count them) attempts I have gotten the word dish and my last name. I ask if he is from dish and asking to speak with me. He says yes and says that there have been a lot of complaints about customer service and wanted to know if I had any. I said well yes. My biggest complaint about customer service is that I can't understand them, I have trouble getting concepts across to them, and their answers tend to not make any sense or I just can't understand what they are telling me.
I then get a "sthg, sthg, number, "dish", sthg, sthg, number, "DVR", sthg, sthg, "install". After a few more attempts, I said are you trying to tell me that E* is going to replace my dish? what does this have to do with my customer service complaint?
I then get a "sthg, sthg, connect you to my supervisor".
Next I get a whole truck load of sthg's and I say I can't understand you, could you please repeat. After many many attempts, with me repeating each time what I think he is trying to tell me so he knows if he has made any progress, I ultimately get a bunch of sthgs intermixed with numbers, "dish", "DVR", "box","waive", dollar amount, "call to install".
I said what does this have to do with my customer service complaint. My complaint was that I can't understand them, I have trouble getting concepts across to them, and their answers tend to not make any sense or I just can't understand what they are telling me.
Then I get a sthg, sthg, sthg, call in 24 hours.
What was that about? Don't I get to say "case in point" now?
Thru my IT job I some times have to deal with folks who have English as a second language. Some of them can be quite difficult to understand. But at work I often know the subject matter and have spoken with them before so I have a head start. Besides at work I'm paid for it. Shouldn't E* be paying me my hourly rate to listen to their customer service? Just a thought.
11 Replies
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2872 views
You should have tried to slip in a, "Are you trying to say that you want to give me a free lifetime subscription to all your packages?".
You should have tried to slip in a, "Are you trying to say that you want to give me a free lifetime subscription to all your packages?".
LOL!!
I just received a phone call from E* customer service which at first I found irritating but now I'm finding myself LOLing about it. So I thought I would share. In this story the word "something" is going to be replaced with "sthg" since there's a lot of them.
The conversation starts out with a "sthg, sthg, sthg, etc" in an Indian accent. I'm clueless as to what they just said. After 5 (count them) attempts I have gotten the word dish and my last name. I ask if he is from dish and asking to speak with me. He says yes and says that there have been a lot of complaints about customer service and wanted to know if I had any. I said well yes. My biggest complaint about customer service is that I can't understand them, I have trouble getting concepts across to them, and their answers tend to not make any sense or I just can't understand what they are telling me.
I then get a "sthg, sthg, number, "dish", sthg, sthg, number, "DVR", sthg, sthg, "install". After a few more attempts, I said are you trying to tell me that E* is going to replace my dish? what does this have to do with my customer service complaint?
I then get a "sthg, sthg, connect you to my supervisor".
Next I get a whole truck load of sthg's and I say I can't understand you, could you please repeat. After many many attempts, with me repeating each time what I think he is trying to tell me so he knows if he has made any progress, I ultimately get a bunch of sthgs intermixed with numbers, "dish", "DVR", "box","waive", dollar amount, "call to install".
I said what does this have to do with my customer service complaint. My complaint was that I can't understand them, I have trouble getting concepts across to them, and their answers tend to not make any sense or I just can't understand what they are telling me.
Then I get a sthg, sthg, sthg, call in 24 hours.
What was that about? Don't I get to say "case in point" now?
Thru my IT job I some times have to deal with folks who have English as a second language. Some of them can be quite difficult to understand. But at work I often know the subject matter and have spoken with them before so I have a head start. Besides at work I'm paid for it. Shouldn't E* be paying me my hourly rate to listen to their customer service? Just a thought.
The NUMBER ONE complaint fromn customerrs is the call centers...Customers gripe about not being able to understand the CSR...
The Indian call center CSR's understand but DO NOT speak English.At least fluently...They are trained to use certain phrases and listen for ceratin key words used by the customer..The CSR then matches the keyword with a corresponding response form a script..
Pub Member / Supporter
Lifetime Supporter
Now after reading this story I walked away thinking that this is being blown out of proportion because of the incredibly low numbers of those affected.....BUT....I've read posts by some of you who are taking this drug so I figured it was worth posting.
www.dailymail.com
FDA issues new warning for Ozempic saying it can cause blindness
The Food and Drug Administration (FDA) said Monday that it was requiring manufacturers to add a new warning to the label for weight loss drugs.
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TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/gOEC7EJLO3M
Direct YouTube Link - Jensen Huang, NVIDIA, and the Alleged Foreign Spy #shorts
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/shorts/gOEC7EJLO3M
Direct YouTube Link - Jensen Huang, NVIDIA, and the Alleged Foreign Spy #shorts
TWIT's Website
TWIT Live Feed
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0 views
Staff member
HERE TO HELP YOU!
Stumbled across this ... http://www.gaspricewatch.com/USGas_ZipSearch.asp
I found no local prices, although it did show stations at my location...
Added these to this post...
USA National Gas Temperature Map
State By State Gasoline Taxes
Gas Buddy
Ethanol Free Stations
I found no local prices, although it did show stations at my location...
Added these to this post...
USA National Gas Temperature Map
State By State Gasoline Taxes
Gas Buddy
Ethanol Free Stations
5572 Replies
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463165 views
Just curious here.....then why is diesel so much higher out there than it is elsewhere. Bobby just posted $7.59/gal, locally it is $5.59.....that's two bucks difference.
Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
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2689188 views
Pub Member / Supporter
Lifetime Supporter
Not a bit surprised.
www.rollingstone.com
'Superman' Director James Gunn Steps Down as Co-Lead of DC Studios
'Superman' director James Gunn is stepping down as co-lead of DC Studios with Peter Safran after four years in charge.
www.rollingstone.com
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14 views
Lifetime Supporter
Looks like dish is Bankrupt. Filling tomorrow Tuesday June 30th
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16694 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/watch?v=DRv_fCg4cwc
Direct YouTube Link - Whisky Pick: Red Bank Premium Blended
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/watch?v=DRv_fCg4cwc
Direct YouTube Link - Whisky Pick: Red Bank Premium Blended
TWIT's Website
TWIT Live Feed
0 Replies
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16 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/tHgIG14ouZI
Direct YouTube Link - Linux Kernel TCP Flaw: Why Ubuntu's Patch Deployed Later #shorts
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/shorts/tHgIG14ouZI
Direct YouTube Link - Linux Kernel TCP Flaw: Why Ubuntu's Patch Deployed Later #shorts
TWIT's Website
TWIT Live Feed
0 Replies
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19 views
Supporting Founder
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
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3843 views
Supporting Founder
Lifetime Supporter
Comcast is the first to report, with a massive 274,000 loss in video subscribers.
In the 3Q of 2016, Comcast had 21.42 million video subscribers and was the #1 provider, now at 10.39 million and is the #3 Provider, YTTV is #2 ( who also surpassed DirecTV-8 Million and Dish-under 5 Million), Charter/Spectrum is #1.
cordcuttersnews.com
In the 3Q of 2016, Comcast had 21.42 million video subscribers and was the #1 provider, now at 10.39 million and is the #3 Provider, YTTV is #2 ( who also surpassed DirecTV-8 Million and Dish-under 5 Million), Charter/Spectrum is #1.
Comcast Just Lost 274,000 TV Customers & 144,000 Internet Customers In Just Three Months | Cord Cutters News
Comcast Corporation reported its third-quarter 2026 results on October 22, showing continued erosion in its domestic residential broadband internet and video customer bases as competitive pressures intensified across the connectivity market. The company recorded a net loss of 144,000 domestic...
cordcuttersnews.com
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1399 views
Thats good, the neighborhood generally look better with buried plant ... until someone puts a shovel into the line planting the Spring Garden.
In my local area all underground utilities are under the sidewalk. Of course from there, when entering your property, They are at least 18" in your dirt.Thats good, the neighborhood generally look better with buried plant ... until someone puts a shovel into the line planting the Spring Garden.
B
My fiber isp put everything in conduit, except for the drop line to the NID and it it buried 10 inchesThats good, the neighborhood generally look better with buried plant ... until someone puts a shovel into the line planting the Spring Garden.
R
My area is very rocky, so there will be no shovels into the lines. Most of the lines were bored and the one's not bored where dug at least 18" deep. Cox had flagged my yard for them to dig up. But the foreman of the crew said he was not going to tear up my grass. He ended up installing the cable across the street at a vacant lot instead and bored the street for my pedestal. The line from the pedestal to my house could be damaged being it is fairly shallow.Thats good, the neighborhood generally look better with buried plant ... until someone puts a shovel into the line planting the Spring Garden.
