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Ok, I am starting to get a complex... This is the second time this happened to me:

I have been having serious PQ issues for about 8 months now, I wont go into detail, its in other posts. The CSR's - the best they can do is ask me to run a check switch, the techs that have come out have thrown thier hands up, and in fact the last visit left my already abysmal Sat 119 signals about 10-15 points lower than before he came! So he screwed up the alignment of the Dish apparently. Anyway, I have sent emails to these 2 addresses in an attempt to escalate the issue. The first time, about a week passed and then lo and behold a message appeared on my answering machine from Dish "claim dispute resolution dept" eager to talk to me about my problems. After a solid week of calling this person, getting voice mail and leaving messages - no call backs. So, I send the email to the same parties again and the same thing happens - days pass and when I get home from work, there is a message from the same person, eager to talk to me about my "defective receiver" (note: I never said anything about a bad receiver!), so I call her back, I call again and again and again leaving messages and a week later no callback. What is this some type of joke? If there was any question whatsoever whether I was going to stay the course w/ Dish or look elswhere, this fiasco has made up my mind.

Anyone else have a similar experience??

JQ