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tdillon

Supporting Founder

Last reply Nov 13, 2006 · posted in DISH Network Support Forum

Dish kills its own sales

I recommended Dish to my brother-in-law. I told him which boxes he would need for his 5 room setup. He wanted 2 DVR's and a stand-alone. He only has one HDTV in his house. I had him call Dish directly and order the equipment and schedule an install date. I gave him a referral code so he got the nice price break.

He was all set to receive a Dish 1000 antenna, a 622, a 625 and a 322. The 622 and the 625 were going to be installed for 2 tv's each. The 322 was going to be hooked to a tv and a TIVO box.

This all seemed fine to me.

The installer disagreed. When the installer showed up at the house he spent the first 20 minutes arguing with my brother-in-law that this would be a completely unusable set up. He claimed that the users that shared a box would be constantly fighting over who would watch which station and the individual timers would constantly erase the other's DVR preferences. He said that the 322 could NOT be hooked up to a TIVO box. To cap it all off, the installer brought three 625s to the house and two DISH 500s. He said that he WOULD NOT run the cables into the attic for the install, it would require outdoor cabling that would enter each of the drop rooms through the outside wall.

My brother-in-law sent the installer away.

The next day I went to his house and looked things over. I outlined the cable runs and my brother-in-law ran all of the cabling himself, terminating just under the eaves of the roof. We called Dish together and re-ordered a setup. This time they recommended a 622 and two 625s. Whatever. I didn't know you could get 3 dvrs out of Dish.

A week later the installer shows up. With a 522, a 625 and a 311. WTF? He again had two Dish 500's, instead of the Dish 1000 that was promised over the phone.

No Dish for my brother in law. Direct shows up this week.

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webbydude

Nov 12, 2006

tdillon said:
I recommended Dish to my brother-in-law. I told him which boxes he would need for his 5 room setup. He wanted 2 DVR's and a stand-alone. He only has one HDTV in his house. I had him call Dish directly and order the equipment and schedule an install date. I gave him a referral code so he got the nice price break.

He was all set to receive a Dish 1000 antenna, a 622, a 625 and a 322. The 622 and the 625 were going to be installed for 2 tv's each. The 322 was going to be hooked to a tv and a TIVO box.

This all seemed fine to me.

The installer disagreed. When the installer showed up at the house he spent the first 20 minutes arguing with my brother-in-law that this would be a completely unusable set up. He claimed that the users that shared a box would be constantly fighting over who would watch which station and the individual timers would constantly erase the other's DVR preferences. He said that the 322 could NOT be hooked up to a TIVO box. To cap it all off, the installer brought three 625s to the house and two DISH 500s. He said that he WOULD NOT run the cables into the attic for the install, it would require outdoor cabling that would enter each of the drop rooms through the outside wall.

My brother-in-law sent the installer away.

The next day I went to his house and looked things over. I outlined the cable runs and my brother-in-law ran all of the cabling himself, terminating just under the eaves of the roof. We called Dish together and re-ordered a setup. This time they recommended a 622 and two 625s. Whatever. I didn't know you could get 3 dvrs out of Dish.

A week later the installer shows up. With a 522, a 625 and a 311. WTF? He again had two Dish 500's, instead of the Dish 1000 that was promised over the phone.

No Dish for my brother in law. Direct shows up this week.

Am I the only one who finds posts like this rather annoying??

"I didn't get dish because...."
"I'm going to Direct TV instead...so there!"

What's the point of posting something like this? To vent? In the hopes that Dish itself will see this and correct things? Even if the latter is true, it certainly doesn't help the current situation.

All I can say is...BLECH!

Zero327

Nov 12, 2006

I think Poke jumps from post to post giving out the CEO address more than anyone else on the forums, but hey, who's counting.

1...2...3...4...

Hall

Nov 13, 2006

Zero327 said:
I think Poke jumps from post to post giving out the CEO address more than anyone else on the forums...

Hey, "Dish Rocks !"

Poke

Nov 13, 2006

No its called E-mail Support and I give out the address due to most folks dont have it! Sometimes it can be quicker to go through E-mail than sit on the phone for a hour or more. But sometimes folks like to learn the hard way..

rcdallas

Nov 13, 2006

Sounds like something is out of the ordinary on the house, something must be extremely difficult about the job if both installers pretty much canned it. Who knows.

As far as having more then 4 tuners, unless your brother paid full price for the extra reciever, I don't believe you on that one. I can see having mirrored images in which I believe dish charges $59 each.

As others have said with the two dishes, yep.

KimmiKat

Nov 13, 2006

Looks like the poster has been on this mboard for awhile.

Actually I had a simular issue. I wanted to go to Dish and fire Direct and order 2 HD boxes and 2 SDs from Dish directly. The installer came out with 4 SDs and when I asked him about the HD boxes, he said "Not again, I keep telling them I do not install HD." I just sent him on his way. I did send the installer name and his company to the CEO addy.

webbydude said:
Am I the only one who finds posts like this rather annoying??

"I didn't get dish because...."
"I'm going to Direct TV instead...so there!"

What's the point of posting something like this? To vent? In the hopes that Dish itself will see this and correct things? Even if the latter is true, it certainly doesn't help the current situation.

All I can say is...BLECH!

navychop

Nov 13, 2006

"I do not install HD" sounds like "I do not plan on being in this business much longer."

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Scott Greczkowski

Staff member HERE TO HELP YOU! Cutting Edge

Last reply A moment ago · posted in The Chit Chat Club

Song Name Game Part 3!

Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne

Get it?

An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....

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long_time_Dish

Yesterday at 9:14 PM

Find A Way To My Heart - Phil Collins

hwkn

Today at 2:39 AM

FIND Your Way Back-Jefferson Starship

Reactions: dishstaller

ClarkGable

Today at 5:51 AM

Working My Way Back To You - The Four Seasons

Reactions: dishstaller and FTA4PA

dishstaller

Today at 8:07 AM

Don't Look Back - Boston

harshness

A moment ago

Please Come to Boston - Dave Loggins

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ts27330

16 minutes ago · posted in Cable Television and Fiber Providers

Charter/Spectrum tv app works with more brands

The Charter/Spectrum tv app has been updated to make it downloaded with more tv brands. I recently added it to my LG Oled tv.

0 Replies · 5 views

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Bobby

Supporting Founder Lifetime Supporter

Last reply 35 minutes ago · posted in DISH Network Support Forum

4K Events Discussion Thread

This thread is a place to discuss the 4K events that appear on channel 540. We are getting, at this point, one college football game a week. Let's hope there is more coming.

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Reactions: Rixos, DWS44 and charlesrshell

long_time_Dish

Oct 23, 2026

No NASCAR in 4K on Sunday? Bummer...

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Jim5506

Oct 24, 2026

long_time_Dish said:
No NASCAR in 4K on Sunday? Bummer...

It's on Prime.

Reactions: charlesrshell

long_time_Dish

Oct 24, 2026

Jim5506 said:
It's on Prime.

Ah, ok, thanks!

Reactions: charlesrshell

Foxbat

Oct 24, 2026

The World Series Game 1 quality was excellent, the Dolby Surround put us in the seats. Thanks, Dish!

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sasmith

Yesterday at 9:22 PM

Not seeing many 4k games on the 148 channels lately?

Also I do not see the 4KFox channel on 148-01; I also do not subscribed to our Local Houston channels.

Maybe I need to subscribe to locals or add the National Action Pack? Not sure the extra cost is worth it??

thx for any info or suggestions

S

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jsmit86

35 minutes ago

sasmith said:
Not seeing many 4k games on the 148 channels lately?

Also I do not see the 4KFox channel on 148-01; I also do not subscribed to our Local Houston channels.

Maybe I need to subscribe to locals or add the National Action Pack? Not sure the extra cost is worth it??

thx for any info or suggestions

S

Most of the 4K action on the 148-xx channels will be on Saturday for College Football. For whatever reason, the guide does not show the games until later in the week. The Fox Big Noon game will show up, and there will usually be a couple of other games, some on Fox, and some on ESPN.

I don't know if you need to be subscribed to locals to get them.

Reactions: charlesrshell

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ewindowman

Lifetime Supporter

Last reply 36 minutes ago · posted in DISH Network Support Forum

Dish Bankruptcy - Business as Usual

Looks like dish is Bankrupt. Filling tomorrow Tuesday June 30th

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slow_poke_pete

Yesterday at 6:38 PM

https://www.phonearena.com/news/att-reshoring-customer-care_id184650

Meanwhile att is getting rid of overseas call centers

Reactions: Almighty1, Bobby, HipKat and 1 other person

comfortably_numb

Yesterday at 6:52 PM

slow_poke_pete said:
https://www.phonearena.com/news/att-reshoring-customer-care_id184650

Meanwhile att is getting rid of overseas call centers

Too bad their service is expensive and their coverage sucks compared to the other two of the Big 3

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Juan

Yesterday at 9:50 PM

comfortably_numb said:
Too bad their service is expensive and their coverage sucks compared to the other two of the Big 3

Was that a back door compliment for Verizon?

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dishstaller

Yesterday at 10:00 PM

slow_poke_pete said:
Meanwhile att is getting rid of overseas call centers

Too little too late.

I can actually shed some light on the corp attitude towards call centers.

2015-2017 I was on the Viasat Dealer Council. They would fly us out to CO or CA and wine and dine us. Pretty cool but I was there to give my input because I was a top retailer and I wanted things to improve.
Anyway, at one of the meetings I brought up the fact that customers constantly complained about the overseas call centers. The VP of the company told me that I just didn't understand....those people cost something like 25% of what US employees would cost. Well, as usual when I went out to these meetings, I was loaded for bear....ie facts. I gave them an example of a customer who spent over an hour with one of these call centers and still never got her issue resolved. She called me the next morning after we opened and I had her situation fixed in 2 minutes. I told him "So you guys paid this overseas call center X amount but the customer still wasn't taken care of. I on the other hand, and a US call center probably would have as well because there wouldn't have been the language barrier, had her taken care of in 2 min. so your savings just went right out the door because a US call center would have taken care of her and MANY other customers while your overseas call center did nothing more than PISS off a customer.
Blank stares was all I got.

And THAT was when I realized just how incompetent most of the people are who run these companies. It WAS an enlightening experience.

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Almighty1

Today at 5:30 AM

Even 23 years ago, Verizon was known for having quality customer service. T-Mobile had quality customer service too but just poor mobile service. AT&T when it was still known as AT&T Wireless, Cingular Wireless both had poor customer service. This was when all three were providing customer service from the U.S. so even in the U.S., some companies are still better than others as it still depends on who they hire. That's the same reason AT&T Broadband Inc. which was basically their Cable TV never gotten far and got sold to Comcast.

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comfortably_numb

37 minutes ago

dishstaller said:
And THAT was when I realized just how incompetent most of the people are who run these companies

I wouldn't call it incompetence necessarily, it's just that the customer is only a device now, the old idea that you need to spend money to make money has been forgotten. They're not looking at the long game. They're looking at immediate exposure and shareholder value. Spending a lot of money on local call centers might be a good long term investment, but it doesn't do anything for them in the short term. That's what the blank stares were about, they thought YOU didn't get it.

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comfortably_numb

36 minutes ago

Juan said:
Was that a back door compliment for Verizon?

And TMO. If anybody's lagging behind the most, it's ATT.

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dishstaller

Pub Member / Supporter Lifetime Supporter

Today at 8:50 AM · posted in The Chit Chat Club

FDA issues new warning for Ozempic - can cause eye-stroke

Now after reading this story I walked away thinking that this is being blown out of proportion because of the incredibly low numbers of those affected.....BUT....I've read posts by some of you who are taking this drug so I figured it was worth posting.

FDA issues new warning for Ozempic saying it can cause blindness

The Food and Drug Administration (FDA) said Monday that it was requiring manufacturers to add a new warning to the label for weight loss drugs.

www.dailymail.com

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TWiT Tech Podcast Network

Today at 8:42 AM · posted in TWiT Tech Podcast Network

Jensen Huang, NVIDIA, and the Alleged Foreign Spy #shorts

Time for another AWESOME video from the TWIT Network!

View: https://www.youtube.com/shorts/gOEC7EJLO3M

Direct YouTube Link - Jensen Huang, NVIDIA, and the Alleged Foreign Spy #shorts
TWIT's Website
TWIT Live Feed

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dfergie

Staff member HERE TO HELP YOU!

Last reply Today at 8:19 AM · posted in The Chit Chat Club

Gas Price Info With National Gas Temperature Map

Stumbled across this ... http://www.gaspricewatch.com/USGas_ZipSearch.asp
I found no local prices, although it did show stations at my location...
Added these to this post...
USA National Gas Temperature Map
State By State Gasoline Taxes
Gas Buddy

Ethanol Free Stations

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osu1991

Saturday at 11:49 AM

$3.55

reubenray

Saturday at 12:47 PM

$3.45 in Jane, MO.

Bobby

Yesterday at 11:04 AM

Regular$5.299
Premium$5.859
Diesel$7.599
at Costco, Rohnert Park.

harshness

Yesterday at 4:41 PM

Finally! Some big movement in California diesel pricing (and no, there is no such beastie as a diesel "winter formula").

Crude (combined pricing) is around $90/barrel now, so prices should have, at least, fallen in step with the crude futures.

dishstaller

Today at 8:19 AM

harshness said:
Finally! Some big movement in California diesel pricing (and no, there is no such beastie as a diesel "winter formula").

Just curious here.....then why is diesel so much higher out there than it is elsewhere. Bobby just posted $7.59/gal, locally it is $5.59.....that's two bucks difference. :eeek