Social Feed

Meanwhile att is getting rid of overseas call centers

slow_poke_pete said:

https://www.phonearena.com/news/att-reshoring-customer-care_id184650

Meanwhile att is getting rid of overseas call centers

Click to expand...

Too bad their service is expensive and their coverage sucks compared to the other two of the Big 3

comfortably_numb said:

Too bad their service is expensive and their coverage sucks compared to the other two of the Big 3

Click to expand...

Was that a back door compliment for Verizon?

slow_poke_pete said:

Meanwhile att is getting rid of overseas call centers

Click to expand...

Too little too late.

I can actually shed some light on the corp attitude towards call centers.

2015-2017 I was on the Viasat Dealer Council. They would fly us out to CO or CA and wine and dine us. Pretty cool but I was there to give my input because I was a top retailer and I wanted things to improve.
Anyway, at one of the meetings I brought up the fact that customers constantly complained about the overseas call centers. The VP of the company told me that I just didn't understand....those people cost something like 25% of what US employees would cost. Well, as usual when I went out to these meetings, I was loaded for bear....ie facts. I gave them an example of a customer who spent over an hour with one of these call centers and still never got her issue resolved. She called me the next morning after we opened and I had her situation fixed in 2 minutes. I told him "So you guys paid this overseas call center X amount but the customer still wasn't taken care of. I on the other hand, and a US call center probably would have as well because there wouldn't have been the language barrier, had her taken care of in 2 min. so your savings just went right out the door because a US call center would have taken care of her and MANY other customers while your overseas call center did nothing more than PISS off a customer.
Blank stares was all I got.

And THAT was when I realized just how incompetent most of the people are who run these companies. It WAS an enlightening experience.

Even 23 years ago, Verizon was known for having quality customer service. T-Mobile had quality customer service too but just poor mobile service. AT&T when it was still known as AT&T Wireless, Cingular Wireless both had poor customer service. This was when all three were providing customer service from the U.S. so even in the U.S., some companies are still better than others as it still depends on who they hire. That's the same reason AT&T Broadband Inc. which was basically their Cable TV never gotten far and got sold to Comcast.

dishstaller said:

And THAT was when I realized just how incompetent most of the people are who run these companies

Click to expand...

I wouldn't call it incompetence necessarily, it's just that the customer is only a device now, the old idea that you need to spend money to make money has been forgotten. They're not looking at the long game. They're looking at immediate exposure and shareholder value. Spending a lot of money on local call centers might be a good long term investment, but it doesn't do anything for them in the short term. That's what the blank stares were about, they thought YOU didn't get it.

Juan said:

Was that a back door compliment for Verizon?

Click to expand...

And TMO. If anybody's lagging behind the most, it's ATT.

The short term financial thinking by MBAs is what killed Xerox. Ask me how I know!

So you have a MBA?

FIND Your Way Back-Jefferson Starship

Working My Way Back To You - The Four Seasons

Don't Look Back - Boston

Please Come to Boston - Dave Loggins

Come A Little Bit Closer - Jay and the Americans

Regular$5.299​
Premium$5.859​
Diesel$7.599​
at Costco, Rohnert Park.​

Finally! Some big movement in California diesel pricing (and no, there is no such beastie as a diesel "winter formula").

Crude (combined pricing) is around $90/barrel now, so prices should have, at least, fallen in step with the crude futures.

harshness said:

Finally! Some big movement in California diesel pricing (and no, there is no such beastie as a diesel "winter formula").

Click to expand...

Just curious here.....then why is diesel so much higher out there than it is elsewhere. Bobby just posted $7.59/gal, locally it is $5.59.....that's two bucks difference.

dishstaller said:

Just curious here.....then why is diesel so much higher out there than it is elsewhere.

Click to expand...

California has a ~93¢ per gallon consumer tax rate on automotive diesel, along with significantly higher refinement standards.

The fact that consumers can only buy some new full-sized truck models and a couple of vans with diesel power makes the fuel an odd duck in refinery priorities.

$3.50-$3.52 around Tulsa and $3.45 in OKC

No NASCAR in 4K on Sunday? Bummer...

long_time_Dish said:

No NASCAR in 4K on Sunday? Bummer...

Click to expand...

It's on Prime.

Jim5506 said:

It's on Prime.

Click to expand...

Ah, ok, thanks!

The World Series Game 1 quality was excellent, the Dolby Surround put us in the seats. Thanks, Dish!

Not seeing many 4k games on the 148 channels lately?

Also I do not see the 4KFox channel on 148-01; I also do not subscribed to our Local Houston channels.

Maybe I need to subscribe to locals or add the National Action Pack? Not sure the extra cost is worth it??

thx for any info or suggestions

S

sasmith said:

Not seeing many 4k games on the 148 channels lately?

Also I do not see the 4KFox channel on 148-01; I also do not subscribed to our Local Houston channels.

Maybe I need to subscribe to locals or add the National Action Pack? Not sure the extra cost is worth it??

thx for any info or suggestions

S

Click to expand...

Most of the 4K action on the 148-xx channels will be on Saturday for College Football. For whatever reason, the guide does not show the games until later in the week. The Fox Big Noon game will show up, and there will usually be a couple of other games, some on Fox, and some on ESPN.

I don't know if you need to be subscribed to locals to get them.