Tech came today with work orders to completly redo the installation. He found that the grounding block that the former installer put in had slid off the roof into the gutter and with water around it much of the time had the stingers on the f fittings all green.
Now after it is all done according to hoyle and I have been given a 2 year warranty of the install my pq is deffinately better and so is the signal strength.
The 1st installer who put the system in in 1997 was the one who put the grounding block on the roof and who knows when it slid into the eve traw. Anyway this tech said he didn;t correct it when he came to change out the dish 300 to the 1000 it was not in his work orders to fix anything that looked suspicus, just splice the new dish 1000 into the old wireing.
Then when I complained about the weak signal on 129, they sent him out to install the 300 for 129, but no insturctions to do anything about the cable in the gutter.
The problem is that the technician doing the upgrade is not getting paid to re-do your installation. When you have a problem, your going to call 1-800-333-DISH and it will be up to the next guy who comes out to your house to fix!
Its like when I was doing DISH500 upgrades in my area back in 1999 when we just got local channels. I actually got to the point where I refused to do them for anyone who I did not origionally install.
The issue was that, I would do exactly what I was being paid to do. I would go out there and swap out the Dish. I was not my responcibility and it was not my problem to fix the pre-existing crappy installaton.
The problem was that when the system finally did start to have issues, the customer would have my number since I was the last person to touch their installation and they would call me out to fix it for Free saying it was because of the DISH500 Upgrade.
It actually got to the point that I was spending an extra hour re-doing peoples installations on upgrades, just because I was so busy I didn't have time to be bothered when the customer would have issues with their Dish, so I just made sure it was installed properly to avoid the problem.
One day I said to hell with it and I stopped doing upgrades for customers who where not mine completely, because I was so busy installing new customers that I sold myself.
But other than that, but I service everything I sell reguardless of when it was sold. However, a Non-Pay Disconnect will void my warranty. So if you got the service 3 years ago we will still service it, but if you went non-pay disconnect anytime during that 3 years (Which will stop all residual payments) then I do not service for FREE anymore!