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Last reply · posted in DISH Network Support Forum
Go ahead and encourage your installer to put in used equiptment and when it doesn;t work right, too bad..
32 Replies · 5650 views
Roadwarrior
I've used existing dishes as long as they werent bent or messed up in any way. As far as using used equipment, I get sent out of the shop every day with remanned and used LNB's. If you are leasing your equipment, chances are your receiver(s) are also remanufactured. The dish kits are new on installs, however. But at any rate, I don't see what difference it really makes. When you are getting upgraded, you are, in effect, swapping out dishes, and you really dont need a 500 for that wing dish. But I guess you are the customer, and you are always right. :)

However, if the 300 was really old and crappy looking, I could see your point.
D
I've used existing dishes as long as they werent bent or messed up in any way. As far as using used equipment, I get sent out of the shop every day with remanned and used LNB's. If you are leasing your equipment, chances are your receiver(s) are also remanufactured. The dish kits are new on installs, however. But at any rate, I don't see what difference it really makes. When you are getting upgraded, you are, in effect, swapping out dishes, and you really dont need a 500 for that wing dish. But I guess you are the customer, and you are always right. :)

However, if the 300 was really old and crappy looking, I could see your point.

There is a difference between remanufactured and used. A lnb that was installed in 1997 and got reused is not remanufactured is used and any tech that installs it as reman or new should be fired...........
D
Tech came today with work orders to completly redo the installation. He found that the grounding block that the former installer put in had slid off the roof into the gutter and with water around it much of the time had the stingers on the f fittings all green.
Now after it is all done according to hoyle and I have been given a 2 year warranty of the install my pq is deffinately better and so is the signal strength.
The 1st installer who put the system in in 1997 was the one who put the grounding block on the roof and who knows when it slid into the eve traw. Anyway this tech said he didn;t correct it when he came to change out the dish 300 to the 1000 it was not in his work orders to fix anything that looked suspicus, just splice the new dish 1000 into the old wireing.
Then when I complained about the weak signal on 129, they sent him out to install the 300 for 129, but no insturctions to do anything about the cable in the gutter.
dishcomm
Tech came today with work orders to completly redo the installation. He found that the grounding block that the former installer put in had slid off the roof into the gutter and with water around it much of the time had the stingers on the f fittings all green.
Now after it is all done according to hoyle and I have been given a 2 year warranty of the install my pq is deffinately better and so is the signal strength.
The 1st installer who put the system in in 1997 was the one who put the grounding block on the roof and who knows when it slid into the eve traw. Anyway this tech said he didn;t correct it when he came to change out the dish 300 to the 1000 it was not in his work orders to fix anything that looked suspicus, just splice the new dish 1000 into the old wireing.
Then when I complained about the weak signal on 129, they sent him out to install the 300 for 129, but no insturctions to do anything about the cable in the gutter.

That's garbage..The original tech should have corrected the gnd block issue and installed a new one in the proper place.....We're technically supposed to bring jobs to spec....That is strict interpretation of the rules...There are exceptions but your situation is not one of them....Now some poor shlub is going to get screwed on an install..He won't get paid for a new connect..He will be paid for reinstall which gets about half the money...That is of course if the next guy is a contractor...If it's DNS tech it won't matter..They are paid hourly....In fact all jobs such as yours should be done by DNS techs,IMO....If I got your work order I'd take a walk..It would COST me money to re-do an entire install for the reinstall pay.....AND Dish denies payment for reinstalls on the majority of those jobs..
ZandarKoad
Too bad the OP deleted his entire post and just left the one liner: "Go ahead and encourage your installer to put in used equiptment and when it doesn;t work right, too bad.."

Stupid thread... :(
dishcomm
Too bad the OP deleted his entire post and just left the one liner: "Go ahead and encourage your installer to put in used equiptment and when it doesn;t work right, too bad.."

Stupid thread... :(
Yeah..itis stupid..This is the first I've heard or read of used EQ installed on new connects....The only time used EQ is involved if it is a dish mover..In that case the customer has their EQ on site..A note..New dish and lnb are always used on Dish movers unless the Customer brings along their dish and lnb..If that EQ is in good working order and the cust ok's it, I'll use it..Otherwise the new stuff goes in..No problem. I have it on my truck anyway...
Claude Greiner
Tech came today with work orders to completly redo the installation. He found that the grounding block that the former installer put in had slid off the roof into the gutter and with water around it much of the time had the stingers on the f fittings all green.
Now after it is all done according to hoyle and I have been given a 2 year warranty of the install my pq is deffinately better and so is the signal strength.
The 1st installer who put the system in in 1997 was the one who put the grounding block on the roof and who knows when it slid into the eve traw. Anyway this tech said he didn;t correct it when he came to change out the dish 300 to the 1000 it was not in his work orders to fix anything that looked suspicus, just splice the new dish 1000 into the old wireing.
Then when I complained about the weak signal on 129, they sent him out to install the 300 for 129, but no insturctions to do anything about the cable in the gutter.

The problem is that the technician doing the upgrade is not getting paid to re-do your installation. When you have a problem, your going to call 1-800-333-DISH and it will be up to the next guy who comes out to your house to fix!

Its like when I was doing DISH500 upgrades in my area back in 1999 when we just got local channels. I actually got to the point where I refused to do them for anyone who I did not origionally install.

The issue was that, I would do exactly what I was being paid to do. I would go out there and swap out the Dish. I was not my responcibility and it was not my problem to fix the pre-existing crappy installaton.

The problem was that when the system finally did start to have issues, the customer would have my number since I was the last person to touch their installation and they would call me out to fix it for Free saying it was because of the DISH500 Upgrade.

It actually got to the point that I was spending an extra hour re-doing peoples installations on upgrades, just because I was so busy I didn't have time to be bothered when the customer would have issues with their Dish, so I just made sure it was installed properly to avoid the problem.

One day I said to hell with it and I stopped doing upgrades for customers who where not mine completely, because I was so busy installing new customers that I sold myself.

But other than that, but I service everything I sell reguardless of when it was sold. However, a Non-Pay Disconnect will void my warranty. So if you got the service 3 years ago we will still service it, but if you went non-pay disconnect anytime during that 3 years (Which will stop all residual payments) then I do not service for FREE anymore!
R
There is a difference between remanufactured and used. A lnb that was installed in 1997 and got reused is not remanufactured is used and any tech that installs it as reman or new should be fired...........

Uh duh, I thunk it alweys be good tousa LNB that has tuned to a brawn coler aftr all the yaers in the sun.

Dayso purty.


<<sarcasm off>>
ewindowman
Lifetime Supporter
Last reply · posted in DISH Network Support Forum
Looks like dish is Bankrupt. Filling tomorrow Tuesday June 30th
471 Replies · 16754 views
comfortably_numb

Too bad their service is expensive and their coverage sucks compared to the other two of the Big 3
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Juan
Too bad their service is expensive and their coverage sucks compared to the other two of the Big 3
Was that a back door compliment for Verizon?
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dishstaller
Meanwhile att is getting rid of overseas call centers

Too little too late.

I can actually shed some light on the corp attitude towards call centers.

2015-2017 I was on the Viasat Dealer Council. They would fly us out to CO or CA and wine and dine us. Pretty cool but I was there to give my input because I was a top retailer and I wanted things to improve.
Anyway, at one of the meetings I brought up the fact that customers constantly complained about the overseas call centers. The VP of the company told me that I just didn't understand....those people cost something like 25% of what US employees would cost. Well, as usual when I went out to these meetings, I was loaded for bear....ie facts. I gave them an example of a customer who spent over an hour with one of these call centers and still never got her issue resolved. She called me the next morning after we opened and I had her situation fixed in 2 minutes. I told him "So you guys paid this overseas call center X amount but the customer still wasn't taken care of. I on the other hand, and a US call center probably would have as well because there wouldn't have been the language barrier, had her taken care of in 2 min. so your savings just went right out the door because a US call center would have taken care of her and MANY other customers while your overseas call center did nothing more than PISS off a customer.
Blank stares was all I got.

And THAT was when I realized just how incompetent most of the people are who run these companies. It WAS an enlightening experience.
Almighty1
Even 23 years ago, Verizon was known for having quality customer service. T-Mobile had quality customer service too but just poor mobile service. AT&T when it was still known as AT&T Wireless, Cingular Wireless both had poor customer service. This was when all three were providing customer service from the U.S. so even in the U.S., some companies are still better than others as it still depends on who they hire. That's the same reason AT&T Broadband Inc. which was basically their Cable TV never gotten far and got sold to Comcast.
comfortably_numb
And THAT was when I realized just how incompetent most of the people are who run these companies

I wouldn't call it incompetence necessarily, it's just that the customer is only a device now, the old idea that you need to spend money to make money has been forgotten. They're not looking at the long game. They're looking at immediate exposure and shareholder value. Spending a lot of money on local call centers might be a good long term investment, but it doesn't do anything for them in the short term. That's what the blank stares were about, they thought YOU didn't get it.
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comfortably_numb
Was that a back door compliment for Verizon?

And TMO. If anybody's lagging behind the most, it's ATT.
ERSanders
The short term financial thinking by MBAs is what killed Xerox. Ask me how I know!
navychop
So you have a MBA?
:devilish
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Scott Greczkowski
Staff member HERE TO HELP YOU! Cutting Edge
Last reply · posted in The Chit Chat Club
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne


Get it?


An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68798 Replies · 2689255 views
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H
FIND Your Way Back-Jefferson Starship
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ClarkGable
Working My Way Back To You - The Four Seasons
dishstaller
Don't Look Back - Boston
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harshness
Please Come to Boston - Dave Loggins
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Bobby
Come A Little Bit Closer - Jay and the Americans
dfergie
Staff member HERE TO HELP YOU!
Last reply · posted in The Chit Chat Club
Stumbled across this ... http://www.gaspricewatch.com/USGas_ZipSearch.asp
I found no local prices, although it did show stations at my location...
Added these to this post...
USA National Gas Temperature Map
State By State Gasoline Taxes
Gas Buddy

Ethanol Free Stations

5574 Replies · 463202 views
Bobby
Regular$5.299​
Premium$5.859​
Diesel$7.599​
at Costco, Rohnert Park.​
harshness
Finally! Some big movement in California diesel pricing (and no, there is no such beastie as a diesel "winter formula").

Crude (combined pricing) is around $90/barrel now, so prices should have, at least, fallen in step with the crude futures.
dishstaller
Finally! Some big movement in California diesel pricing (and no, there is no such beastie as a diesel "winter formula").
Just curious here.....then why is diesel so much higher out there than it is elsewhere. Bobby just posted $7.59/gal, locally it is $5.59.....that's two bucks difference. :eeek
harshness
Just curious here.....then why is diesel so much higher out there than it is elsewhere.
California has a ~93¢ per gallon consumer tax rate on automotive diesel, along with significantly higher refinement standards.

The fact that consumers can only buy some new full-sized truck models and a couple of vans with diesel power makes the fuel an odd duck in refinery priorities.
osu1991
$3.50-$3.52 around Tulsa and $3.45 in OKC
T
· posted in Cable Television and Fiber Providers
The Charter/Spectrum tv app has been updated to make it downloaded with more tv brands. I recently added it to my LG Oled tv.
0 Replies · 22 views
Bobby
Supporting Founder Lifetime Supporter
Last reply · posted in DISH Network Support Forum
This thread is a place to discuss the 4K events that appear on channel 540. We are getting, at this point, one college football game a week. Let's hope there is more coming.
1938 Replies · 302200 views
long_time_Dish
No NASCAR in 4K on Sunday? Bummer...
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Jim5506
No NASCAR in 4K on Sunday? Bummer...
It's on Prime.
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long_time_Dish
It's on Prime.
Ah, ok, thanks!
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Foxbat
The World Series Game 1 quality was excellent, the Dolby Surround put us in the seats. Thanks, Dish!
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S
Not seeing many 4k games on the 148 channels lately?

Also I do not see the 4KFox channel on 148-01; I also do not subscribed to our Local Houston channels.

Maybe I need to subscribe to locals or add the National Action Pack? Not sure the extra cost is worth it??

thx for any info or suggestions

S
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jsmit86
Not seeing many 4k games on the 148 channels lately?

Also I do not see the 4KFox channel on 148-01; I also do not subscribed to our Local Houston channels.

Maybe I need to subscribe to locals or add the National Action Pack? Not sure the extra cost is worth it??

thx for any info or suggestions

S
Most of the 4K action on the 148-xx channels will be on Saturday for College Football. For whatever reason, the guide does not show the games until later in the week. The Fox Big Noon game will show up, and there will usually be a couple of other games, some on Fox, and some on ESPN.

I don't know if you need to be subscribed to locals to get them.
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dishstaller
Pub Member / Supporter Lifetime Supporter
· posted in The Chit Chat Club
Now after reading this story I walked away thinking that this is being blown out of proportion because of the incredibly low numbers of those affected.....BUT....I've read posts by some of you who are taking this drug so I figured it was worth posting.

0 Replies · 25 views
KAB
KAB
Pub Member / Supporter Lifetime Supporter
· posted in Movie Talk
Not a bit surprised.

0 Replies · 27 views