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Zero327
Last reply · posted in DISH Network Support Forum
BBB Reliability Report

The Better Business Bureau®
Serving Denver/Boulder Metro Area
1020 Cherokee St.
Denver, CO 80204
(303) 758-2100
data.denver.bbb.org




EchoStar Communications Corporation
9601 S. Meridian Blvd.
Englewood, CO 80112
Telephone: (866) 319-4564
www.dishnetwork.com
www.echostarcommunications.justgoodbusiness.biz

When evaluating the complaint record, compare this to the fact that Echostar has more than 12 million customers across the country.

The Bureau processed a total of 6425 complaints about this company in the last 36 months, our standard reporting period. Of the total of 6425 complaints closed in 36 months, 3307 were closed in the last year.

Advertising Issues
BBB Definition:

Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.



Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.



142 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
516 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.



32 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
3 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
1 - The parties could not provide sufficient information to support their positions nor were they agreeable to make reasonable efforts toward resolving the issues of the dispute.

Contract Issues
BBB Definition:

Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.



Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.



17 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
41 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.



1 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.

Billing or Collection Issues
BBB Definition:

Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.



Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.



137 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
1 - Complaint was settled through BBB mediation.
297 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.



8 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
2 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.

Sales Practice Issues
BBB Definition:

Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.



Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.



84 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
227 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.



8 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
10 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.

Delivery Issues
BBB Definition:

Delivery Issues - Claims alleging delayed delivery of ordered merchandise.



Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.



37 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
171 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.



10 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.

Repair Issues
BBB Definition:

Repair Issues - Claims of alleged incorrect diagnosis of a problem, delay in completion of repair, inferior workmanship.



Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.



6 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
26 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.



1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
1 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.

Service Issues
BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.



Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.



82 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
1 - Complaint was settled through BBB mediation.
270 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.



21 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
6 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.

Customer Service Issues
BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.



BBB Definition:

Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.



Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.



86 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
1 - Complaint was settled through BBB mediation.
275 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.



6 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
1 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.

Guarantee or Warranty Issues
BBB Definition:

Guarantee or Warranty Issues - Claims alleging failure to honor the terms regarding guarantees or warranties.



Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.



51 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
266 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.



11 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
1 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.

Product Issues
BBB Definition:

Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise.



Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.



205 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
928 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.



51 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
4 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
1 - The parties could not provide sufficient information to support their positions nor were they agreeable to make reasonable efforts toward resolving the issues of the dispute.

Refund or Exchange Issues
BBB Definition:

Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.



Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.



361 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
1691 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
1 - Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.



80 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
4 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
1 - The parties could not provide sufficient information to support their positions nor were they agreeable to make reasonable efforts toward resolving the issues of the dispute.

Issue Not Defined
Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.



34 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
191 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
1 - Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.



15 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.





Statistically, this means 1 in every 1,992 customers has an issue, of which 98%+ are resolved. My math is fuzzy but that's around a .002% issue rate for BBB claims I think.


Dem customers are failing to acknowledge a lot of stuff. I suppose it's easier to file a complaint than to tell someone your problem was fixed, but oh well. This also explains JD Powers (which I never understood why some customers that don't get what they want from the BBB call up DISH after having cancelled, demanding the direct number for the JD Powers review board... Doesn't it seem ironic you want help causing problems from the company you want to cause problems for?)
16 Replies · 3689 views
J
Statistics don't lie

73% of all statistics are incorrect
lie_with_statistics.jpg
rockymtnhigh
Just because you can lie with statistics, does NOT mean that statistics are not useful.
J
73% of all statistics are incorrect

This post is meant to be funny
downriver
Agreed - statistics don't lie. This graph clearly illustrates the data proving that global warming contributed to the decline worldwide in Pirates.

piratesarecool4.jpg
Foxbat
But what about Dish pirates? (he asked, swinging the conversation back to Echostar...) Surely there are more than 17 pirates in the world today?
T
9 months with dish and I still love it!! Couldnt GIVE me cable to make me switch back, of which I was a customer for 20 + years!!
Ramy
Supporting Founder
Last reply · posted in The Sports Section
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
201 Replies · 3990 views
  • Haha
Reactions: Mike0616
cp2k
Honestly, I would rather see an expanded bracketed playoff system than the current Conference Championship Game + playoff model we're using right now. The Conference Championships essentially allow two teams to beat up on each other, and then both typically are going to end up in the playoffs anyway unless it is one of the weaker or smaller conferences. Let them play it out on the field against others.
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Jimbo
Honestly, I would rather see an expanded bracketed playoff system than the current Conference Championship Game + playoff model we're using right now. The Conference Championships essentially allow two teams to beat up on each other, and then both typically are going to end up in the playoffs anyway unless it is one of the weaker or smaller conferences. Let them play it out on the field against others.
Until the Big Ten changed thier alignment, (a couple years ago) ... it was not like that at all, the East side won most years the west side represented the Big Ten, but they may have been the team with the 4th best record ...
They finally changed that, to a single conference ... but yes, in most cases, both teams will get in ... now, its a certain both will get in ...

The biggest issue with the Conference Now is the Number of TEAMS .... WAY to Many.
It would take 2-3 YEARS to do a round robin where everyone would play one another ... How do you know how good a team is when teams don't play the same teams ?
  • Haha
Reactions: meStevo
meStevo
They finally changed that, to a single conference ... but yes, in most cases, both teams will get in ... now, its a certain both will get in ...

Surprised you haven't made this claim yet.


View: https://x.com/RedditCFB/status/2119843536439005342?a=pI0NYBONwLj4vjRrQWo&s=20
  • Wow
Reactions: Yespage
cp2k
I like the move to campus sites for the early games. That adds a fun new dimension for fans, and cuts down on some of the travel expenses that would come with having to follow a team all the way through the playoffs at neutral sites.
Jimbo
I like the move to campus sites for the early games. That adds a fun new dimension for fans, and cuts down on some of the travel expenses that would come with having to follow a team all the way through the playoffs at neutral sites.
Agree ... they started doing that a few years ago.
Y

That'd be more than the FA Cup! Over 700 teams. It is also the most glorious tournament in the world.

Maybe it is time to get rid of the College Football season and just go to a tournament. 128 teams, fill in the bottom end with the lower division. Random draw (except the top 10 teams are in one bucket to draw from in the first and second rounds to avoid OSU v Alabama in the first round), go from 128 to 8. 4 games. Then the 8 remaining teams play 7 games against each other. Then the top two play for the title.
ewindowman
Lifetime Supporter
Last reply · posted in DISH Network Support Forum
Looks like dish is Bankrupt. Filling tomorrow Tuesday June 30th
474 Replies · 16898 views
ERSanders
The short term financial thinking by MBAs is what killed Xerox. Ask me how I know!
navychop
So you have a MBA?
:devilish
  • Like
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Juan
The short term financial thinking by MBAs is what killed Xerox. Ask me how I know!
I thought it was when Bill Gates stole DOS
dishdude
I thought it was when Bill Gates stole DOS

And Steve Jobs stole the mouse and GUI
ERSanders
The short term financial thinking by MBAs is what killed Xerox. Ask me how I know!
Actually I survived despite them for 31 years and two expait assignments. But the quest for the current quarter's profits doomed long term vision, planning and actions.
Scott Greczkowski
Staff member HERE TO HELP YOU! Cutting Edge
Last reply · posted in The Chit Chat Club
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne


Get it?


An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68799 Replies · 2689376 views
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ClarkGable
Working My Way Back To You - The Four Seasons
dishstaller
Don't Look Back - Boston
harshness
Please Come to Boston - Dave Loggins
  • Like
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Bobby
Come A Little Bit Closer - Jay and the Americans
sdfntx
Closer to You - Brandi Carlile
J
Last reply · posted in C-BAND Satellite Discussion
Hi guys, is anyone getting any quality on transponder 4135 L 30000 I'm not getting any quality few weeks now.
1 Replies · 158 views
Satfaca
No problem here (in central Europe) with a 10-footer. Do note that 9.4 dB required for the lock.
The mod is DVB-S2 8PSK with FEC 5/6.

4135LH.webp
dfergie
Staff member HERE TO HELP YOU!
Last reply · posted in The Chit Chat Club
Stumbled across this ... http://www.gaspricewatch.com/USGas_ZipSearch.asp
I found no local prices, although it did show stations at my location...
Added these to this post...
USA National Gas Temperature Map
State By State Gasoline Taxes
Gas Buddy

Ethanol Free Stations

5574 Replies · 463277 views
Bobby
Regular$5.299​
Premium$5.859​
Diesel$7.599​
at Costco, Rohnert Park.​
harshness
Finally! Some big movement in California diesel pricing (and no, there is no such beastie as a diesel "winter formula").

Crude (combined pricing) is around $90/barrel now, so prices should have, at least, fallen in step with the crude futures.
dishstaller
Finally! Some big movement in California diesel pricing (and no, there is no such beastie as a diesel "winter formula").
Just curious here.....then why is diesel so much higher out there than it is elsewhere. Bobby just posted $7.59/gal, locally it is $5.59.....that's two bucks difference. :eeek
harshness
Just curious here.....then why is diesel so much higher out there than it is elsewhere.
California has a ~93¢ per gallon consumer tax rate on automotive diesel, along with significantly higher refinement standards.

The fact that consumers can only buy some new full-sized truck models and a couple of vans with diesel power makes the fuel an odd duck in refinery priorities.
  • Like
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osu1991
$3.50-$3.52 around Tulsa and $3.45 in OKC
T
· posted in Cable Television and Fiber Providers
The Charter/Spectrum tv app has been updated to make it downloaded with more tv brands. I recently added it to my LG Oled tv.
0 Replies · 116 views
Bobby
Supporting Founder Lifetime Supporter
Last reply · posted in DISH Network Support Forum
This thread is a place to discuss the 4K events that appear on channel 540. We are getting, at this point, one college football game a week. Let's hope there is more coming.
1938 Replies · 302305 views
long_time_Dish
No NASCAR in 4K on Sunday? Bummer...
  • Like
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Jim5506
No NASCAR in 4K on Sunday? Bummer...
It's on Prime.
  • Like
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long_time_Dish
It's on Prime.
Ah, ok, thanks!
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Foxbat
The World Series Game 1 quality was excellent, the Dolby Surround put us in the seats. Thanks, Dish!
  • Like
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S
Not seeing many 4k games on the 148 channels lately?

Also I do not see the 4KFox channel on 148-01; I also do not subscribed to our Local Houston channels.

Maybe I need to subscribe to locals or add the National Action Pack? Not sure the extra cost is worth it??

thx for any info or suggestions

S
  • Like
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jsmit86
Not seeing many 4k games on the 148 channels lately?

Also I do not see the 4KFox channel on 148-01; I also do not subscribed to our Local Houston channels.

Maybe I need to subscribe to locals or add the National Action Pack? Not sure the extra cost is worth it??

thx for any info or suggestions

S
Most of the 4K action on the 148-xx channels will be on Saturday for College Football. For whatever reason, the guide does not show the games until later in the week. The Fox Big Noon game will show up, and there will usually be a couple of other games, some on Fox, and some on ESPN.

I don't know if you need to be subscribed to locals to get them.
  • Like
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dishstaller
Pub Member / Supporter Lifetime Supporter
· posted in The Chit Chat Club
Now after reading this story I walked away thinking that this is being blown out of proportion because of the incredibly low numbers of those affected.....BUT....I've read posts by some of you who are taking this drug so I figured it was worth posting.

0 Replies · 112 views