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J
Last reply · posted in DIRECTV General Forum
Hello all,

I am looking for some advice. The saga starts yesterday. I am scheduled for an a.m. installation of a new Directv HD dish. I currently had standard Directv service, and I got an HD receiver for xmas. All I needed was Directv to come out and install the new dish. Contractor calls me around 11, says he is having car trouble. Ok, he will be there by 1. Comes out, starts to take down my old dish and put together the new HD dish. Comes to the door and says he has to run and meet another installer to get another LNB, and he will be back in 20 mins. This is at 1:30. So around 4pm I call Directv to see if he is coming back. No one can get a hold of him. Meanwhile, he dismantled my old dish, and I am without service. Many calls last night got me nothing but $100 credit and assurance that they can't come back to fix it until Tuesday. So here I am with no service. My question is, I keep calling and getting transferred to regional communications places, and everyone says something different. So should I keep calling Directv? Is there a # that will get me results or get my problem escalated? In need of some help. Thanks in advance and happy holidays.
15 Replies · 3374 views
Claude Greiner
Now speaking from experence, I did contract work for Dish once. You where expected to work 363 days per year, and when they send you Jobs you have to accecpt them. I think there is a rule that says even if you can't get in contact with the customer to confirm an appointment, you have to atleast show up between the scheduled time and leave a door hanger showing you where there so the customer couldn't call later and bitch because they claim nobody ever showed up.

Another case and point about a year ago I had a customer who had an installer that was trying to weasle out of doing a pole mount. Told the customer to install the pole himself and he will be back later to finish the Job.

Installer left, we got exective offices on the phone and did a 4 way call...

#1 ME
#2 CUSTOMER
#3 EXECTIVE OFFICES
#4 OWNER OF INSTALL COMPANY.

I told the owner of the company right infront of everyone that my sales people take alot of time to close sales so his company will have work for his installers, and I don't appreciate my Jobs being blown off. He either sends someone else back to complete the Job, I escallate this even higher to upper management at DISH Network.

20 minutes later there was another installer out doing the Job :)
J
Maybe I shouldn't even stay with Directv. Are there any really good Dish deals w/ HD right now?
dishcomm
Hello all,

I am looking for some advice. The saga starts yesterday. I am scheduled for an a.m. installation of a new Directv HD dish. I currently had standard Directv service, and I got an HD receiver for xmas. All I needed was Directv to come out and install the new dish. Contractor calls me around 11, says he is having car trouble. Ok, he will be there by 1. Comes out, starts to take down my old dish and put together the new HD dish. Comes to the door and says he has to run and meet another installer to get another LNB, and he will be back in 20 mins. This is at 1:30. So around 4pm I call Directv to see if he is coming back. No one can get a hold of him. Meanwhile, he dismantled my old dish, and I am without service. Many calls last night got me nothing but $100 credit and assurance that they can't come back to fix it until Tuesday. So here I am with no service. My question is, I keep calling and getting transferred to regional communications places, and everyone says something different. So should I keep calling Directv? Is there a # that will get me results or get my problem escalated? In need of some help. Thanks in advance and happy holidays.
Technican here...
First, I would NEVER leave a customer hanging form the ball tree like that...Whoever this tech is, he should be fired immediately and banned from the busienss entirely..
Now, I would call DTV and ask ,no check that, I would DEMAND to speak to someone in a management postition..I would tell that person that you don't care what time it is that you want someone to come back to your house and reconnect your system..And if they can't do that then tell them to come and get their EQ because you cancel. And you tell them just to rub it in that you are going to dish network and you are going to tell everyonme you know that you think directv conduscts business poorly and to avoid directv....Tell them they can use that $100 credit as a suppository if they can't get someone out there to reconnect your EQ..
What you are experiencing is an outrageous situation....The threat of canbcelation and spreding the bad pub usually gets results in your favor.
cybok0
Maybe I shouldn't even stay with Directv. Are there any really good Dish deals w/ HD right now?

Once you get everything installed and working good Directv is a really good sat. provider.
dishcomm
Now speaking from experence, I did contract work for Dish once. You where expected to work 363 days per year, and when they send you Jobs you have to accecpt them. I think there is a rule that says even if you can't get in contact with the customer to confirm an appointment, you have to atleast show up between the scheduled time and leave a door hanger showing you where there so the customer couldn't call later and bitch because they claim nobody ever showed up.

Another case and point about a year ago I had a customer who had an installer that was trying to weasle out of doing a pole mount. Told the customer to install the pole himself and he will be back later to finish the Job.

Installer left, we got exective offices on the phone and did a 4 way call...

#1 ME
#2 CUSTOMER
#3 EXECTIVE OFFICES
#4 OWNER OF INSTALL COMPANY.

I told the owner of the company right infront of everyone that my sales people take alot of time to close sales so his company will have work for his installers, and I don't appreciate my Jobs being blown off. He either sends someone else back to complete the Job, I escallate this even higher to upper management at DISH Network.

20 minutes later there was another installer out doing the Job :)
I cuurewntly do work for a E* contractor..WE are closed on Sunday but to my knowledge the other two contractors in the region do take soem Syunday work..Otherwise you are correct. E* would prefer we had people available 24 hrs per day. WE know that is not going ot happen but in an E* perfect world, they'd love it if it was mandatory to have at least one tech available day and night...To me that is just ridiculous to have people working on a Sunday..It's just tv for Christ's sake...
It is also a requireemnt that we roll on jobs even if there is no communication with the customer..A bad policy IMO because too many times I waste my time and fuel for nothing..There is also a 30 minute wait time rule, but I don't obey thta..If I am on time and the customer is noit there I cal the home and secondary number if applicable, if there's no answer or the customer cannot be home in 30 mins I am out of there. Ia hev other customers to sderve and I am not letting one inconsiderate boob screw my other customers...
Now in this guy's case, there needs to be soem consideration..No call no shows or non communication witha customer that is home and ready for the job to be done is a big fat no-no....
S
Technican here...
First, I would NEVER leave a customer hanging form the ball tree like that...Whoever this tech is, he should be fired immediately and banned from the busienss entirely..
Now, I would call DTV and ask ,no check that, I would DEMAND to speak to someone in a management postition..I would tell that person that you don't care what time it is that you want someone to come back to your house and reconnect your system..And if they can't do that then tell them to come and get their EQ because you cancel. And you tell them just to rub it in that you are going to dish network and you are going to tell everyonme you know that you think directv conduscts business poorly and to avoid directv....Tell them they can use that $100 credit as a suppository if they can't get someone out there to reconnect your EQ..
What you are experiencing is an outrageous situation....The threat of canbcelation and spreding the bad pub usually gets results in your favor.

I love your comments!
I had a wonderful install, after three tries, to get the installer out to my house. But about two hours later, D* fried my receivers. Installer input a DVR install for a regular install, and D* flagged it as fraud.
When I called CS, I admit I was a little bit rude, but I kept an even tone.
Thirty minutes later after I was politely cussing the CS out, I got three DVRs, six months Showtime, and I didn't receive a single bill until like 4 months after.:up

And was a totally new customer. D* made me happy. The installer still is a moron.
stevo/65
This type of install is exactly what Direct Tv is headed for on their own doing. They have and continue to drive off any of the top installation companys due to consistantly dropping install prices and demanding more be "included" while supplys including copper wiring are almost double what they were just over a year ago.
I see more junk cars and minivans with a ladder strapped to them and a spool of wire with the DIRECT TV INSTALLATIONS magnet stuck to the door.
So who do you have to blame for the sh*t installations? Direct TV, as they are getting what they pay for. Crap
:eek: :eek: :D
Maybe I shouldn't even stay with Directv. Are there any really good Dish deals w/ HD right now?

I see this was a free DTV Hd uprade with a 2 year extended contract commitment
Sounds like a good deal to me

Now that you have seen the quality of Directv Installers brought to you by Directv
Soon you will also see the quality of Directv HD programing also brought to you by ..... :eek: you got it yet ?:D
Go with Dishnet HD (IMHO):cool:
PS
(IMHO)
Go with good reputable local dishnet retailer..
Scott Greczkowski
Staff member HERE TO HELP YOU! Cutting Edge
Last reply · posted in The Chit Chat Club
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne


Get it?


An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68529 Replies · 2672830 views
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long_time_Dish
You Look Like You Love Me - Ella Langley
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dishstaller
See Me Feel Me - The Who
long_time_Dish
Take It Easy On Me - Little River Band
H
TAKE IT As It Comes-The Doors
ClarkGable
Take It To The Limit - The Eagles
jamieh1
Last reply · posted in DIRECTV Programming Forum
The new curated multiview is now live.
While on many of the sports channels and non sports channels there is a multi view option button. It will pull up a side bar with many different multi view options.
6 Replies · 336 views
K
It's now expanded to a Build Your Own Multiview, currently available to streaming customers with Geminis and Roku, and coming soon to Android TV, Fire TV, Vizio, LG, Apple TV and Tizen.
b4pjoe
It's now expanded to a Build Your Own Multiview, currently available to streaming customers with Geminis and Roku, and coming soon to Android TV, Fire TV, Vizio, LG, Apple TV and Tizen.
But not on the only device they ship out right now which is the Gemini Air.
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TheRatPatrol
It's now expanded to a Build Your Own Multiview, currently available to streaming customers with Geminis and Roku, and coming soon to Android TV, Fire TV, Vizio, LG, Apple TV and Tizen.
How soon will it be available on Apple TV? Thanks
I WANT MORE
But not on the only device they ship out right now which is the Gemini Air.
It's on my Air's.
b4pjoe
It's on my Air's.
The post read: "currently available to streaming customers with Geminis and Roku, and coming soon to Android TV, Fire TV, Vizio, LG, Apple TV and Tizen". It didn't mention the Air. I suppose when it said Geminis it meant both but I had no way of knowing that.
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dtv757
Hopefully soon for fire stick too
SuperDish_Fan23
Last reply · posted in DISH Network Support Forum
Why are ViP922s So rare? like its crazy how ebay has none, i checked everywhere, also, i got a ViP222k now, which is actually activated!
2 Replies · 61 views
dishdude
They didn't sell many, they were pricey and not out long. Quickly got replaced by the Hopper.
T
They were high-end specialty, somewhat buggy and the 612/622/722 just overwhelmed it in popularity.
Former member 208119
Last reply · posted in SiriusXM Satellite Radio
My year was almost up and we got the new bill for a year of service for $ 360.00 insane sat radio is becoming like cable!!! i logged into my acct and hopped onto chat and told the rep that i wanted to cancel. she understood my concern and went quiet for a few minutes. i figured that she was canceling my service. she comes back and said that she seen that i have been a sub since 07 and then offers me the same package for a year for 120.00 with taxes and fee's!!! i grabbed it. after almost having a stroke :biggrin
237 Replies · 11017 views
B
What i noticed with my last renewal XM is now billing me $4.99 monthly instead of one time yearly payment.
Jimbo
What i noticed with my last renewal XM is now billing me $.99 monthly instead of one time yearly payment.
Did you accidentally get on the wrong plan ?
I still do the once a year plans.
B
Did you accidentally get on the wrong plan ?
I still do the once a year plans.
I have to think maybe more people dont keep track of the monthly XM bill. Every time i renew i put a reminder on my calendar week before its time to renew. My wife told me the other day not to renew her and then i told her you are not going to be able to listen to XM at home. Then she changed her mind...!!
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TRG
TRG
I have to think maybe more people dont keep track of the monthly XM bill. Every time i renew i put a reminder on my calendar week before its time to renew. My wife told me the other day not to renew her and then i told her you are not going to be able to listen to XM at home. Then she changed her mind...!!
I get an e-mail every month reminding me that X amount will be charged to my credit card. If I see it go up I get on chat or pick up the phone. But I also remember that my year is up in December.
B
I get an e-mail every month reminding me that X amount will be charged to my credit card. If I see it go up I get on chat or pick up the phone. But I also remember that my year is up in December.
yea i don't understand WHY, like you I get a notice each month. Mine is also up in December.
Jimbo
yea i don't understand WHY, like you I get a notice each month. Mine is also up in December.
You get an email every month to let you know they are billing you for the next month.
Foxbat
Mrs. Foxbat reminded me it's that time of the year to do the Cancel Tango💃🏽

The A.I. agent appears to be better than in the past. It got to the acceptable price quicker than previous years, no human operator involved. $5/mo and I still have over $50 in SiriusXM credit from my FordPartner benefits.
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Peter Parker
Supporting Founder Lifetime Supporter
Last reply · posted in DISH Network Support Forum
No idea what improvements might be involved.
19 Replies · 834 views
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bookworm370
Has anyone noticed an FF stutter with 713? I used to be able to hit FF a few times and skip smoothly. After 713 (maybe 712), when I skip forward, there is a definite stutter for as many times as I have pressed FF.

Can anyone check on this and report back? Recorded programs and then press skip forward a few times to see if it's smooth? Normally, it just jumps to the right place after the skips.
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N
I'm getting fabulous picture on Ch. 148 4k, but zero audio with H713. This is with a recorded show (Notre Dame game). Anyone else have this? Audio is fine on every other channel.
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R
Has anyone noticed an FF stutter with 713? I used to be able to hit FF a few times and skip smoothly. After 713 (maybe 712), when I skip forward, there is a definite stutter for as many times as I have pressed FF.

Can anyone check on this and report back? Recorded programs and then press skip forward a few times to see if it's smooth? Normally, it just jumps to the right place after the skips.
My wife mentioned that her remote is acting strange this morning. She hit FF and it went to 15x FF.
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Bobby
I'm getting fabulous picture on Ch. 148 4k, but zero audio with H713. This is with a recorded show (Notre Dame game). Anyone else have this? Audio is fine on every other channel.
This has been an ongoing issue. A fix is coming, probably in the next software version.
Foxbat
Wife bought me a t-shirt that has "have you tried turning it off and on again?"
Here's the one I need:
1792365258110.webp
dishstaller
Here's the one I need:
Just ordered one....that's great.
dfergie
Staff member HERE TO HELP YOU!
Last reply · posted in The Chit Chat Club
Stumbled across this ... http://www.gaspricewatch.com/USGas_ZipSearch.asp
I found no local prices, although it did show stations at my location...
Added these to this post...
USA National Gas Temperature Map
State By State Gasoline Taxes
Gas Buddy

Ethanol Free Stations

5552 Replies · 460662 views
Bobby
Regular$5.999​
Premium$6.399​
Diesel$7.999​
at Costco, Rohnert Park.​
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harshness
I wonder if California is getting into the Winter formula.
dishstaller
Regular$5.999​
Premium$6.399​
Odd that out there, Prem is only 40 cents higher. Here it's a full dollar more.

Last night it was about $4.17 gas, $6,19 diesel.
harshness
Odd that out there, Prem is only 40 cents higher. Here it's a full dollar more.
On the West Coast, a 40-cent differential is common. It used to be 30 cents before the prices rose above $3.

A "full dollar more" sounds like it may be boat gas (non-alcoholic), which is a whole different discussion.
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Foxbat
Here in Indiana, the difference between Regular and Premium is usually a dollar, but some charge even more:
1792374072446.webp
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dishstaller
A "full dollar more" sounds like it may be boat gas (non-alcoholic),
Both non-ethanol and prem run about the same....buck more. When we were up in TN it was a buck more up there as well.
jokeworm
Last reply · posted in What's Cooking?
Ok, I'm bored .... actually - to be more precise - I'm bored of eating the same rotation of 9 or 10 meals that are currently my "go-to" meals. My wife works the long hours - I work from home as and when i feel like it ... which means i generally do most of the cooking ... and so by default - i also make out the shopping list ...

We cook at home 5 or even 6 nights a week - but we always seem to fall back on the same old tried and tested "quick and easy but tastes ok" meals. Week in week out.

Pot Roast - mash and Peas.
Spaghetti
Chicken Pasta in cheese sauce.
Curry & rice
(these are some of mine)

Now it's not that I'm not adventurous in the kitchen ... I'll try anything once or twice ... but we all do it. Unless your name is Martha Stewart or Rachel Ray .. we all eventually fall back on our 8-10 favorite "meals"

So i thought - if we shared some of our own go-to meals with each other ... we might be able to add a few "new" ones to our own arsenal of meals.

So again - I ask you ...

What's for dinner tonight ?

Please give me something new to add to my rotation ... its our weekly shop tomorrow - so i want to pull together a few idea's and try and eat a meal each day next week that I've never had before .. or at least something that is not on my current "go-to" meal plan.

What meal do you always seem to fall back on in your house ? Maybe its something that I've never tried or not had in a while. I need inspiration !! I've got a blank shopping list in front of me - and nothing sounds good .. HELP !
4332 Replies · 331197 views
TRG
TRG
Beef and vegetable stew with buttermilk biscuits. Water.
It seemed appropriate on an unusually cold and wet evening in New Mexico.
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Bobby
Chili Cheesebugers, Tater Tots.
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TRG
TRG
I made shrimp parmesan with spaghetti and a salad.
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S
venison lasagna
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dishstaller
Smoked some salmon on the grill while enjoying some Blue Moon beer. Kinda cool tonight so I fired up the heaters. Here in FL, we fire up heaters once the temps get below 60 :cool As for the salmon, I seared them first, then flipped them off to the side not over the coals and brushed on some lemon pepper marinade followed by some salmon seasoning. Threw some hickory chips on the coals and then closed the vents to about 10% airflow. Yum.
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osu1991
Pub Member / Supporter
Last reply · posted in The Chit Chat Club

The number-one US state for EV growth, according to the June 22 Yardi report?
Oklahoma.


:eek


It has no ZEV mandates and "minimal" incentives, Yardi says, but also has cheap electricity, high multi-car household rates (so, for example, a non-Lightning Ford F-150 pulls their trailers), and a consumer base willing to switch.
112 Replies · 905 views
navychop
Servant's problem.
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meStevo

Never realized that Tesla is losing to BYD at manufacturing too, which IMO is Tesla's biggest accomplishment and area of innovation. Nice writeup about the state of play and how we got here though. I have no faith that we're moving any productive direction though sadly, most changes and efforts feel reactionary rather than rooted in making use of the time being bought by tariffs, with few exceptions.

So: how are the cars so cheap, and what is being cut to get there? The best public accounting comes from the Rhodium Group, which compared BYD, Geely, and Leapmotor against Tesla's Chinese operation, a fair comparison because it removes labor costs and shipping from the equation entirely. Their estimate is that BYD builds a car for about $4,700 less than Tesla builds a Model 3 in Shanghai, roughly 15 percent of the Model 3's price. The breakdown is the interesting part. Direct government grants account for about $292 per vehicle, which is 5 percent of the gap. The biggest single factor is vertical integration: BYD makes about 80 percent of its top-tier components in-house, against 37 percent for Tesla, and that eliminates roughly $2,369 per vehicle in supplier markups. Lower overhead, meaning cheaper engineering talent and administrative cost spread across enormous volume, accounts for another $1,719. And BYD pays its suppliers on 155-day terms, against Tesla's 60, which is worth about $214 per car in float. When people say the Chinese advantage is subsidies, the per-vehicle number says otherwise. When people say it is slave wages, the Tesla Shanghai comparison says otherwise too. The advantage is mostly that BYD decided, twenty years ago, to make its own batteries, its own motors, its own power electronics, and its own semiconductors, and Western automakers decided the opposite.​
harshness
The EV company to watch out for is SAIC. They seem likely to take over Government Motors at some point.

GM originally struck a JV deal with SAIC to gain access to China. Now SAIC has taken China back with the substantial library of technology GM shared and they're looking to export to Mexico, South America, the Middle East, and Asia-Pacific.
osu1991
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TWiT Tech Podcast Network
· posted in TWiT Tech Podcast Network
0 Replies · 34 views
Ham Radio 2.0
· posted in Ham Radio 2.0
0 Replies · 28 views