Now speaking from experence, I did contract work for Dish once. You where expected to work 363 days per year, and when they send you Jobs you have to accecpt them. I think there is a rule that says even if you can't get in contact with the customer to confirm an appointment, you have to atleast show up between the scheduled time and leave a door hanger showing you where there so the customer couldn't call later and bitch because they claim nobody ever showed up.
Another case and point about a year ago I had a customer who had an installer that was trying to weasle out of doing a pole mount. Told the customer to install the pole himself and he will be back later to finish the Job.
Installer left, we got exective offices on the phone and did a 4 way call...
#1 ME
#2 CUSTOMER
#3 EXECTIVE OFFICES
#4 OWNER OF INSTALL COMPANY.
I told the owner of the company right infront of everyone that my sales people take alot of time to close sales so his company will have work for his installers, and I don't appreciate my Jobs being blown off. He either sends someone else back to complete the Job, I escallate this even higher to upper management at DISH Network.
20 minutes later there was another installer out doing the Job