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mheisen said:

Over the past few weeks, I have had problems connecting to streaming services (Netflix, HBO et al). When I go to the TV's native Channels, I have no problem. The Dish internet troubleshooter shows I have a good internet connection. I'm wondering whether it's an issue with my internet provider or a problem with the Dish software on the Hopper Plus. Anyone else seeing this?

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Almighty1 said:

I have a DISH Hopper 3 (Software H713) with Hopper Plus (Software P15403). I have not tried streaming services but I primarily watch TVB Jadeworld international package which is only available by streaming and when I have an issue, I usually have to go to a non-streaming satellite channel first before the streaming channels will work again. What software versions do you have and what is the error message if any are showing on your screen? or is that Dish downloading logo just stuck and never finishes?

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mheisen said:

I'm on H713 on the Hopper and P15403 on the Hopper Plus. It shows internet connection issues and doesn't finish loading the various services. I see the "loading circle going around. Sometimes I get a message saying that the service is having trouble loading my content and to check the internet connection.

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jsmit86 said:

If the OP has a router and a managed switch, that could be the problem.
I have a Hopper 3 and 5 Joey 4s. I recently updated my Router, Switch and access points with Ubiquiti UniFi gear. I had an issue where the switch interpreted the communication between the hopper internet connection and one of the Joeys as a data loop. I had to change some settings in the switch to re-enable that port. Your router could possibly be doing the same thing blocking the connection.

If your router has a malware connection setting, try disabling it temporarily, and see if the internet comes back. Contact your ISP and see if there is a block happening at the router or switch level, or via the ISP's threat protection.

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• • TCP Port 80 – HTTP communication
  • TCP Port 443 – HTTPS secure communication
  • TCP Port 5678 – Neighbor Discovery / Device Sync
  • UDP Port 80 – Alternative streaming/network data
  • UDP Port 443 – Alternative secure media streams
  • UDP Port 5678 – Remote pairing and network discovery

• • UPnP (Universal Plug and Play): Enabling UPnP on your router is the easiest way to allow the Hopper to automatically handle its own port maps.
  Internal Communication (MoCA & Local LAN): The Hopper Plus and Joeys communicate internally over your local home network using router's default internal traffic policies. Local firewall software or strict internal VLAN isolation can block the Hopper 3 from seeing the Hopper Plus or Joey extensions.
  
  The other thing is that these are streaming channels which was why I asked if they have worked correctly even without the Hopper Plus as checking the post history of the OP, it appears that the Hopper Plus was added around 1/2 a year ago and from looking at my own Internet settings portion, all the Hopper 3 does is really measure signal strenth for WiFi and probably just check ping times to show it is connected or not to the internet, it does not check the actual speed or latency. Since the OP has a Hopper Plus, OP can always install the Speedtest app for diagnostics and then take a photo of the results and post it here. Before 2017, I used tȯhave 6Mbps/768Kbps ADSL and even though the Hopper 1 and Hopper 3 also showed internet connectivity is okay, everytime my Ring Doorbell is uploading, it would knock the entire internet connection off-line as the upload pipe would be 100% filled by the Ring Door bell uploading the video because the ACKnowledgement packets would not have priority being sent back in time which was fixed with QoS traffic shaping but that still does not mean streaming will work as it requires at least 25Mbps minimum or more if there are other devices on the same connection sharing the bandwidth.
  
  
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Almighty1 said:

Can you share what settings you had to change?

Required Inbound & Outbound Network Ports
The standard ports designated for DISH Hopper configurations include:

• • TCP Port 80 – HTTP communication
  • TCP Port 443 – HTTPS secure communication
  • TCP Port 5678 – Neighbor Discovery / Device Sync
  • UDP Port 80 – Alternative streaming/network data
  • UDP Port 443 – Alternative secure media streams
  • UDP Port 5678 – Remote pairing and network discovery

Critical Network & Security Considerations

• • UPnP (Universal Plug and Play): Enabling UPnP on your router is the easiest way to allow the Hopper to automatically handle its own port maps.
  • Internal Communication (MoCA & Local LAN): The Hopper Plus and Joeys communicate internally over your local home network using router's default internal traffic policies. Local firewall software or strict internal VLAN isolation can block the Hopper 3 from seeing the Hopper Plus or Joey extensions.The other thing is that these are streaming channels which was why I asked if they have worked correctly even without the Hopper Plus as checking the post history of the OP, it appears that the Hopper Plus was added around 1/2 a year ago and from looking at my own Internet settings portion, all the Hopper 3 does is really measure signal strenth for WiFi and probably just check ping times to show it is connected or not to the internet, it does not check the actual speed or latency. Since the OP has a Hopper Plus, OP can always install the Speedtest app for diagnostics and then take a photo of the results and post it here. Before 2017, I used tȯhave 6Mbps/768Kbps ADSL and even though the Hopper 1 and Hopper 3 also showed internet connectivity is okay, everytime my Ring Doorbell is uploading, it would knock the entire internet connection off-line as the upload pipe would be 100% filled by the Ring Door bell uploading the video because the ACKnowledgement packets would not have priority being sent back in time which was fixed with QoS traffic shaping but that still does not mean streaming will work as it requires at least 25Mbps minimum or more if there are other devices on the same connection sharing the bandwidth.
    

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jsmit86 said:

This was for port settings for the switch, not the router.

Originally was recommended to use EDGE vs. Infrastructure, but had to change that back to Infrastructure.

Had to leave STP (Spanning tree protocol) ON, but disable BPDU guard, and also had to disable Non-STP loop protection.

The previous settings were flagging normal dish system packets as a data loop, and fully blocked that port on the UniFI Pro Max 16 POE switch.

These were specific to my managed switch, and may not apply to the OP's issue.

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Almighty1 said:

Did it ever work correctly before? Hard to say what the problem is. Usually for streaming, it will show the Dish logo with lines sweeping down to show downloading, never seen the circle issue. Did you try a manual reboot, red button reset, power cord unplug/replug to see if it makes a difference.

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mheisen said:

It worked fine in the past, and continues to have intermittent issues. I am also pursuing my internet provider connection though the tech that came out says the signal is good. I have cleared the cookies and memory in the TV, and I am not sure, other than the normal reboot (soft and hard) procedures for the Hopper 3, what other steps to take. The problem with this kind of issue is having it happen when a tech is monitoring. Intermittent issues are the worst! That's why I asked the original question to see if others were seeing the same type of problem.

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EarDemon said:

You get what you pay for.

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navychop said:

Not always. But you sure aren't going to get MORE than you paid for!

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EarDemon said:

Basically outside of First Responder plans, the more you pay the higher priority you have. There's a reason that super cheap plan on an MVNO exists, because you are getting the table scraps and a neutered network experience versus those who pay more.

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dishstaller said:

There is a REASON trucks all have a very similar layout....it's what people want AND it serves the purposes those of us who have a truck needs.

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harshness said:

As it is, most consumers buy trucks as comfortable transportation rather than commercial utility.

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dishstaller said:

Not around these parts.....we buy trucks and USE them as trucks. I DO, however, know what you mean. Got a friend who is a banker and has owned trucks for years....the paint in the back bed always looks showroom new. You could take one look in the bed of mine and you would instantly say "yep.....this is used as an actual truck".
I had to drop by Lowes last night and parked beside a Ford Lightning. I couldn't help but look in the bed, because that is how I gauge how it's used, and boy was that thing shiny....not a scratch. However, around here I don't see anyone buying an EV truck to actually use as a truck primarily due to range under heavy load.

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Jimbo said:

I initially bought the Truck because I can now see Over or Thru most other Vehicles ..

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dishstaller said:

Last year I drove my Mom to see a friend in Tallahassee and we took my truck. She was very impressed with how well it rode and, like you, she LOVED being up high and being able to see over other vehicles.

For those of you who use a truck to haul things, especially lumber, you should look into adding a Bed Slide. I can easily carry 12 ft lumber with no issues. And if I'm carry bags of concrete, it makes it very easy to load because you slide it out, load up and then slide it back. The model I went with can handle 1,500 lbs.

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Jimbo said:

great idea btw.

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