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kganger

Last reply Jul 18, 2007 · posted in DISH Network Support Forum

Installer Refused to Install

I just had a dish network installer refuse to install the dish at my appartment because he said that he couldn't ground the dish. He said that I had to have a water heater with metal pipes in my storage area or he couldn't ground it. I asked him why he couldnt just drive a copper stake into the ground and ground off that, he said that dish would fire him if he did it.

Is this guy full of B/S and just doesn't want to do the job, or will dish really not let him install.

What can I do now to get my dish??

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stone phillips420

Mar 31, 2007

yeah he's full of it, dish is known for doing some pretty crappy installs, my dishes were never grounded so i had them come baxk out and do it for free of course

sounds like this installer is actually going by the book rather than just rigging it up as most dnsc installers do

calll back and have them send someone else out more than likely person this time that comes out will be different

In my state MN apparently dish was doing all there install w/o ground well media found out and huge newsstories/ paper articles followed

article below
State Warns Of Faulty Satellite TV Installations
The largest Dish Network affiliate in the Midwest has agreed to inspect 6,700 systems installed between Rochester and St. Cloud -- including the Twin Cities -- for improper installation that may be a safety risk.
The Minnesota Department of Labor and Industry said Tuesday that Dish Network and Galaxy 1 Marketing of Bettendorf, Iowa, were cooperating after a random sampling of 100 installations showed 80 didn't meet the state's electrical code. The department said the improper installations increase the risk of lightning blowing out electronic gear, starting a fire or injuring people.
Officials said the systems were installed for Dish Network in 2004 and 2005. Labor and Industry spokesman James Honerman said no injuries or fires have been tied to the improperly installed systems. Faulty grounding was the most common problem, he said.
The inspections and necessary corrections will be done without cost to consumers. Honerman said the risk exists even if the satellite TV systems aren't being used.

Article from the Associated Press of St. Paul.

:welcome

to Satguys :welcome

topcats69

Mar 31, 2007

kganger said:
I just had a dish network installer refuse to install the dish at my appartment because he said that he couldn't ground the dish. He said that I had to have a water heater with metal pipes in my storage area or he couldn't ground it. I asked him why he couldnt just drive a copper stake into the ground and ground off that, he said that dish would fire him if he did it.

Is this guy full of B/S and just doesn't want to do the job, or will dish really not let him install.

What can I do now to get my dish??

just a question is not copper stake in the ground a good ground?? Because thats what the tech from DNS did.

Van

Apr 1, 2007

kganger said:
I just had a dish network installer refuse to install the dish at my appartment because he said that he couldn't ground the dish. He said that I had to have a water heater with metal pipes in my storage area or he couldn't ground it. I asked him why he couldnt just drive a copper stake into the ground and ground off that, he said that dish would fire him if he did it.

Is this guy full of B/S and just doesn't want to do the job, or will dish really not let him install.

What can I do now to get my dish??

Dish and NEC require that all installed systems wether this is the first install or the technician is there on a service call or upgrade be grounded to an approved ground source and that ground source must itsself be atached and or grounded to the structures primary ground. If the installer were to pound in a ground rod that would not be considered an acceptable ground source as it is not connected to the structures primary ground until it is atached by way of a 6 gauge copper braid or solid core wire. The technician did the right thing by not installing your system where there is no acceptable grounding. Look at it like this, if say next week there is a thunderstorm and that dish is hit by lightning and the lightning has nowhere to go but down the coax into the dish receiver and then into the tv thats in your apartment then your not going to be a happy camper nor will the apartment management along with the other residents and the fire inspector or insurance agents when they find out that the system was not grounded.

One thing you have to understand about Stone is that he has had alot of problems with Dish, ask him about all the troubles he went through with having eight receivers.

kganger

Apr 1, 2007

Thanks to everybody for letting me know that the installer did the right thing.
I will probaby give up my dish for the 6 months I am in the appartment

One last question. There is a porch light neer the install location. couldn't an installer tie into the main ground system through the poarch light ground.

dishcomm

Jul 8, 2007

kganger said:
Thanks to everybody for letting me know that the installer did the right thing.
I will probaby give up my dish for the 6 months I am in the appartment

One last question. There is a porch light neer the install location. couldn't an installer tie into the main ground system through the poarch light ground.

Yes it is permissable to do a light or electrical outlet "pigtail" ground..I have doen these as well..However ina na apartment, no..That is altering the property and since the tennant does not own the property, he cannot give his consent to do this..

Tyralak

Jul 18, 2007

stone phillips420 said:
yeah he's full of it, dish is known for doing some pretty crappy installs, my dishes were never grounded so i had them come baxk out and do it for free of course

sounds like this installer is actually going by the book rather than just rigging it up as most dnsc installers do

DNSC installers generally arent allowed to do crappy installs. They fail 3 QCs in a rolling 6 month period and they're out the door. More than likely the installs you say were "rigged up" were done by retailers who are only held to their own standards not Dish's.

Tyralak

Jul 18, 2007

topcats69 said:
just a question is not copper stake in the ground a good ground?? Because thats what the tech from DNS did.

It's only a good ground if the rest of the building is grounded to that same copper stake. Otherwise you have a differnt voltage potential for the dish ground and the apartment's electrical system.

Tyralak

Jul 18, 2007

Van said:
Dish and NEC require that all installed systems wether this is the first install or the technician is there on a service call or upgrade be grounded to an approved ground source and that ground source must itsself be atached and or grounded to the structures primary ground. If the installer were to pound in a ground rod that would not be considered an acceptable ground source as it is not connected to the structures primary ground until it is atached by way of a 6 gauge copper braid or solid core wire. The technician did the right thing by not installing your system where there is no acceptable grounding. Look at it like this, if say next week there is a thunderstorm and that dish is hit by lightning and the lightning has nowhere to go but down the coax into the dish receiver and then into the tv thats in your apartment then your not going to be a happy camper nor will the apartment management along with the other residents and the fire inspector or insurance agents when they find out that the system was not grounded.

One thing you have to understand about Stone is that he has had alot of problems with Dish, ask him about all the troubles he went through with having eight receivers.

Just a nitpick. Grounding a dish has nothing whatsoever to do with lightning. It's there to disperse static electricity that builds up on the dish and LNBF. If the dish is hit by lightning no amount of grounding is going to do anything. You're just plain screwed. The dish will be vaporised and likley half your house as well. A lightning strike carries enough power to light up a good sized city for a week. A 10 gauge wire isn't going to divert that.

Van

Jul 18, 2007

dishcomm said:
Yes it is permissable to do a light or electrical outlet "pigtail" ground..

Unless this has changed as well it is not allowed by dish at all due to the inherint risk's involved with an installer messing with something he knows nothing about.

Tyralak said:
No he isn't. If he was a DNS tech, he would definently get in serious trouble. As of the start of this year, DNS has had a 100% ground policy. Some offices have been overriding the policy for appartments, as there is rarely any ground availible, but most have been sticking to it. As of now, that is the official DNS policy. The best thing for you to do is go through a retailer.

Dish has always had a policy of grounding, its up to the installer to follow it and up to the lower management to also follow it.

Tyralak said:
DNSC installers generally arent allowed to do crappy installs. They fail 3 QCs in a rolling 6 month period and they're out the door. More than likely the installs you say were "rigged up" were done by retailers who are only held to their own standards not Dish's.

Dish has always had a policy of doing the job right the first time but they have had to come up with very strict guidelines to enforce it as installers are doing less than stellar work. Part of this comes down on the upper managements fault at Dish as they are pushing the inhouse employee's to do bigger workloads and taking away more work from the subcontractors. Another part falls on the shoulders of lower management that the installers report to, every field service manager, installation manager and general manager that I reported to more than once had cleared me or told me to install systems without grounding, superdishes on roofs, highly questionable line of sites, pre existing rg59, no power, and one or no tv's in a multi room set up.

Tyralak said:
Just a nitpick. Grounding a dish has nothing whatsoever to do with lightning. It's there to disperse static electricity that builds up on the dish and LNBF. If the dish is hit by lightning no amount of grounding is going to do anything. You're just plain screwed. The dish will be vaporised and likley half your house as well. A lightning strike carries enough power to light up a good sized city for a week. A 10 gauge wire isn't going to divert that.

Yes it is to disperse static electricity but it is effective to a degrea in directing lighting to ground and is very effective at directing highpower line discharge to ground. I've seen a system take a hit from a highpower line falling on the dish and the charge followed the coax right to the ground block and into the ground, rest of the system was clean and worked once the coax was replaced along with the lnbfs. I've seen a dozen systems hit by lighting both directly and indirectly and some being grounded and others not. Its a mix of good and bad but all but two that were grounded actually functioned after basic repairs. What I had seen that surprised me was in one instance a set of coax lines had been buried 8ft deep after an old loading ramp on a farm had been back filled, lightning hit a tree about 10 ft away and it made contact with the buried coax and knocked out the whole system.

dishcomm

Jul 18, 2007

Tyralak said:
Just a nitpick. Grounding a dish has nothing whatsoever to do with lightning. It's there to disperse static electricity that builds up on the dish and LNBF. If the dish is hit by lightning no amount of grounding is going to do anything. You're just plain screwed. The dish will be vaporised and likley half your house as well. A lightning strike carries enough power to light up a good sized city for a week. A 10 gauge wire isn't going to divert that.

Here's what the GM pof the DNSC locval office told..Get the jobs done..Especially apartments. Do not leave an ap[atment job becuase there is no ground source. We will not be QC 'ing apartment jobs..We need the numbers on completion rates to go up.
Problem was too many apartment jobs were not being done because of the grounding issue....If there is a ground source I use it..Big note!!! I have found that mkst apartment mgmt companies DO NOT want the satellite system attached electrically to any part of the property..Fine by me...
Now, my theory on grounding....Anti litigation....Example...I install a satellite system. Lightening hits the house and it burns ot the ground..The homeowner looking for a payday discovers through their lawyer's advice the system is not gronded..Boom!!! Instant lawsuit...Lawsuit vs me ,my employer and dish network...If anyone doesn't think that would happen, fine...Don't ground your installs...BTW ground rods are a no no unles they are bonded to the house ground rod...We use them as an absolute last resort. At that point the customer is advsed and essentuilly signs off all liability against the tech and all others..This happend to me maybe three times in the 9 years where the house was not grounded to code and/or the house ground was not intact(old) or non existent...
Each DNSC office mgmt is different. Some will stick to the letter of the law, while others are flexible..It all comes down to completion rates.

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JohnGalt1234

Last reply 28 minutes ago · posted in DISH Network Support Forum

H3 EHD lists upcoming airings instead of recordings on EHD and often won't recognize EHD is connected after reboot

This started a couple months ago. I have 2 H3s on one network, both with 2 EHD identical 3 TB seperately powered so all recordings are accessible by all 4k & J4s (8 of them).

On one H3 (not the main one that controls the MOCA network), after it reboots, it doesn't recognize it has two EHDs plugged into it. Rebooting the EHD by their power source doesn't fix it. Resetting the network doesn't. Software h3 reset doesn't fix it. Rebooting MOCA h3 doesn't fix it but so far, after 3+ cold boots (unplug pwr to H3 with unrecognized EHDs), it finally it figures out they are plugged into it. BUT.... Then when you open a program it only partially shows series and episodes, but instead of showing recordings, it only shows upcoming airings. HELP!!!!

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Almighty1

Wednesday at 3:19 PM

That would pinpoint it to the H3 that is the problem. Are both H3's on the same software version now and before? Did the system check actually do the full EHD test like the one below?

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JohnGalt1234

Wednesday at 3:32 PM

Almighty1 said:
That would pinpoint it to the H3 that is the problem. Are both H3's on the same software version now and before? Did the system check actually do the full EHD test like the one below?

View attachment 194781

That didn't appear on the system check I ran on it. How do you trigger that test?

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JohnGalt1234

Wednesday at 3:59 PM

JohnGalt1234 said:
That didn't appear on the system check I ran on it. How do you trigger that test?

They are both currently listed at V. H711 bootstrap V 1117 but the dates (are those install dates or V dates?) Are 9/5/2026 on naughty H3 and 8/15/2026 on nice one.

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Almighty1

Wednesday at 7:47 PM

JohnGalt1234 said:
They are both currently listed at V. H711 bootstrap V 1117 but the dates (are those install dates or V dates?) Are 9/5/2026 on naughty H3 and 8/15/2026 on nice one.

The current version is H713 but many people had been having issues with versions H711, H712, H713 which includes Remote issues - both the original DISH branded remotes and also when they use third party remotes that uses IR. There is also the support for the OTA single tuner dongle that stopped working, I forgot if that problem started with H710 or was it H711.

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bookworm370

Today at 3:20 PM

I have the same problem with 713. Two EHD's come online just fine. The other on just sits there. Multiple power cord resets and also plug-unplug the EHD on both power and USB ports

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navychop

Today at 3:40 PM

It'll only see two EHDs at a time.

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Almighty1

34 minutes ago

I seem to have the same issue, I have 3 2.5" EHD's on a powered USB hub and in the last nightly reboot, it is seeing 0 EHD's as hitting DVR is not showing any of the EHD's. I had seen between 1-2 EHD's in H713 but all 3 with H712.

What I noticed and this is not just in H713 but even many years ago is that after the Hopper 3 whether standalone or with the Hopper Plus when it boots, don't hit the DVR button until after all the EHD's has been detected or else it will not show EHD's when DVR is hit later as it seems the DVR Recordings screen cannot be displayed until after all the EHD's had been detected. Otherwise, it will only display up to the number of EHD's that had been detected before DVR is pressed.

What I noticed is that in the detection phase is that it will called each EHD as a number between 1-3. If it ever shows as 4 when there are only 3 EHD's physically connected, the one with the 4 will not how up as a EHD. Unplugging and plugging in will not fix it as it requires unplugging and wait until the Hopper 3 boots up completely before plugging them in.

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Almighty1

28 minutes ago

JohnGalt1234 said:
They are both currently listed at V. H711 bootstrap V 1117 but the dates (are those install dates or V dates?) Are 9/5/2026 on naughty H3 and 8/15/2026 on nice one.

I just check my bootstrap in H713 and it says 1017, are you sure you have 1117? The dates are install dates.

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TWiT Tech Podcast Network

34 minutes ago · posted in TWiT Tech Podcast Network

AI vs. Coders & Mathematicians: The Great Disruption #shorts

Time for another AWESOME video from the TWIT Network!

View: https://www.youtube.com/shorts/E-QczD5oEh4

Direct YouTube Link - AI vs. Coders & Mathematicians: The Great Disruption #shorts
TWIT's Website
TWIT Live Feed

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cpdretired

Supporting Founder

Last reply 41 minutes ago · posted in DISH Network Support Forum

Dish Offers

Several Dish offers showed up today in my account. Once you choose one the rest are removed. Offers were Showtime, Starz, AMC and others.

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bnewt

Sep 23, 2026

Just checked my account and it shows mgm+ at 8.00 per month, but that has red line drawn thru it and shows 0.00 per month. But it doesn't say how long this lasts,...... 1 month, 3 months, forever. I called customer service to get an answer, and they said nothing like that exists. Should I add the offer or not? Already paying them too much, but want to take advantage of something free.

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slow_poke_pete

Thursday at 11:45 PM

bnewt said:
Just checked my account and it shows mgm+ at 8.00 per month, but that has red line drawn thru it and shows 0.00 per month. But it doesn't say how long this lasts,...... 1 month, 3 months, forever. I called customer service to get an answer, and they said nothing like that exists. Should I add the offer or not? Already paying them too much, but want to take advantage of something free.

look again mine says free for 1 month

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Almighty1

Yesterday at 2:13 AM

slow_poke_pete said:
look again mine says free for 1 month

Not for me, mines has no mention of how long aka the offer period and the Terms and conditions the $0.00 is good for. All I see is one can lose $5.00 if you decide to remove it before day 31 after you add it to the account.

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slow_poke_pete

Yesterday at 6:02 AM

Almighty1 said:
Not for me, mines has no mention of how long aka the offer period and the Terms and conditions the $0.00 is good for. All I see is one can lose $5.00 if you decide to remove it before day 31 after you add it to the account.

View attachment 194817

wonder why it says that

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Almighty1

Yesterday at 3:07 PM

slow_poke_pete said:
look again mine says free for 1 month

You have a different offer that is free for a shorter timeframe which is different than the one that I and bnewt saw without defining the promotion period as I sent the question to DISH Care via Facebook Messenger and this is the response I got back 20 minutes ago.

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Almighty1

Yesterday at 3:29 PM

slow_poke_pete said:
wonder why it says that

Answer 2 minutes ago from DISH Care via Facebook Messenger:

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bookworm370

Today at 3:18 PM

Thanks, I tried it on the website first. I'll try it on the hopper

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Darrell S

Today at 3:21 PM

I tried on Hopper last night. Many more offers than the website has. I even got 3 free months of Gallery. Only offered 1 month on website

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long_time_Dish

41 minutes ago

I got Starz/Encore again for 50% off for 3 months yesterday.

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Scott Greczkowski

Staff member HERE TO HELP YOU! Cutting Edge

Last reply 47 minutes ago · posted in The Chit Chat Club

Song Name Game Part 3!

Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne

Get it?

An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....

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FTA4PA

Today at 9:02 AM

Six O'Clock News - John Prine

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Bobby

Today at 11:16 AM

It's Five O'Clock Somewhere - Alan Jackson

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harshness

Today at 12:00 PM

Somewhere - Barbra Streisand

sdfntx

Today at 12:41 PM

Somewhere in Time - John Barry

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long_time_Dish

47 minutes ago

In Time - Kit Watkins

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Former member 209992

Last reply 57 minutes ago · posted in SatelliteGuys Support Center

Site is slooooow

For some reason, the satelliteguys.us site is loading a lot slower than usual on both Chrome on my Asus laptop and Safari on my iPhone.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.

540 Replies · 18265 views

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Scott Greczkowski

Today at 3:01 PM

Was down due to an emergency update at the ISP. They did email me seconds before they took it down and apologized for the short notice.

However once the server was back online NGINX failed to start.

I was at the grocery store and just rebooted the entire server and everything came back up again.

Just got home from the grocery store I will bring in the groceries and then take a look at what NGINX failed the first time.

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comfortably_numb

Today at 3:04 PM

Scott Greczkowski said:
Was down due to an emergency update at the ISP. They did email me seconds before they took it down and apologized for the short notice.

However once the server was back online NGINX failed to start.

I was at the grocery store and just rebooted the entire server and everything came back up again.

Just got home from the grocery store I will bring in the groceries and then take a look at what NGINX failed the first time.

NGINX
The site uses Nugenix?!

View: https://youtu.be/_DhEEo5S9fg

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Scott Greczkowski

Today at 3:21 PM

Ok checked it out and for some reason the web server (NGINX) tried starting before the DNS resolver fully loaded. This is why it worked when I rebooted the machine.

Thanks to ChatGPT it had me change the NGINX config to prevent this from happening again.

With that said I can't prevent the ISP from doing emergency upgrades which was the cause of all of this.

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navychop

Today at 3:39 PM

Nature will develop better idiots.

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TRG

57 minutes ago

navychop said:
Nature will develop better idiots.

God help us.

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Peter Parker

Supporting Founder Lifetime Supporter

Last reply Today at 3:17 PM · posted in DISH Network Support Forum

DISH Hopper 3 Software Version 713 Is Out

No idea what improvements might be involved.

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cpdretired

Oct 7, 2026

Two bugs out and three new bugs in.

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Almighty1

Oct 7, 2026

Updated to H713 on a Hopper 3 from H712 with Hopper Plus a few hours earlier.

It brought a old problem back:

One of the problems I am seeing is that the Available Joey Software section no longer is showing the Android TV versions even after a manual software reset twice and the nightly reboot. Until it does, nether Technician Android TV download and Hopper Plus is able to check, download and update the Android TV software.

This was a major problem with H703.

H710 removed that dependency but it's broken again.

Rick Durham and brittanygarden

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dishstaller

Oct 7, 2026

cpdretired said:
Two bugs out and three new bugs in.

Yep. Just got a call from a customer who said her DVR buttons stopped working. Told her about the new software and had her reboot her H3, problem solved.

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slow_poke_pete

Oct 8, 2026

Almighty1 said:
Updated to H713 on a Hopper 3 from H712 with Hopper Plus a few hours earlier.

It brought a old problem back:

One of the problems I am seeing is that the Available Joey Software section no longer is showing the Android TV versions even after a manual software reset twice and the nightly reboot. Until it does, nether Technician Android TV download and Hopper Plus is able to check, download and update the Android TV software.

This was a major problem with H703.

H710 removed that dependency but it's broken again.

Rick Durham and brittanygarden

i can still see my joey software version with H713.. i am starting to think it's time to get rid of the hopper plus. i just have 2 joey 4's and the hopper 3 with no issues. it seem like the people that have the hopper plus have issues!!!

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Almighty1

Oct 8, 2026

slow_poke_pete said:
i can still see my joey software version with H713.. i am starting to think it's time to get rid of the hopper plus. i just have 2 joey 4's and the hopper 3 with no issues. it seem like the people that have the hopper plus have issues!!!

Are you talking about the Available Joey Software section which goes something like this:
Available Joey W153 W209 J613 J713 J813 K113 J913
Software
in H713 in diagnostics which is directly below the "Switch" section which is what I am referring to that should have a number starting with P which is needed for the
Hopper Plus, Joey 4 and Wireless Joey 4
or the top area where it shows what the current version of the software is for the Hopper 3?

Seeing what your Joey 4/Wireless Joey 4 software version just tells you what is the current software version already installed, until the P version(s) shows up in "Available Joey Software" section which is different for the Hopper Plus, Joey 4, Wireless Joey 4 and it will only list one for the device(s) that exist in one's own configuration which lists what's the latest available, those devices will not be able to check or update their software as it will say "Failed: No Tgt" while "Download ATV Files" in TECHNICIAN SETTINGS under tools will respond with:
"Download ATV Files 3000
This device is not currently targeted for
Android software"
as both are dependent on the P version being listed in the "Available Joey Software" section. It usually takes a few minutes before it shows up. I know with H710-H712, it was not shown and the Download ATV Files worked except since H710, even if you selected everything shown which for me would be the Hopper Plus, Joey 4 and Wireless Joey 4 versions, the first download will as a end result only download the Hopper Plus's versions even though it shows all three as downloaded based on what Available Joey Software shows which is always two P numbers P153 and P15317. After the first successful download, the next download will actually download all three and Available Joey Software will reflect that. In H708 (H709 was skipped as no one mentioned it on the forums) and earlier, it always downloaded everything selected and would show 6 P versions in the Available Joey Software area. The Available Joey Software section is how I tell if there is a newer software available for the Hopper Plus and when I see that, I do the Download ATV files first which is where I get my information to post in my other thread, "Latest available software version for Android TV devices - Hopper Plus, Joey 4, Wireless Joey 4". The Download ATV files does not do any install or update the Hopper Plus as I still need to manually hit Menu, Settings, Device Preferences, About, Software Update to update the software.

So with any new Hopper 3 software update, the first things I will check is the Notifications in Settings to see if any of the settings were reset. For the "Remote Control Mode Reminder" setting, I would try it with off, exit notifications then hit TV on the side of the remote to make sure it does not show the reminder before going to notifications andputting it back to on, exit to see if it works correctly before going back to notifications for the other settings. Then I would look at Available Joey Software and regardless if the 2 P versions, one appears to be the 3 digit major version number and the other is the full 5 digit number which is the 3 digit major version number with 2 more digits, exists or not. Attempt to do the Download ATV Software for all 3 Android TV devices Hopper Plus, Joey 4 and Wireless Joey 4 until all of them is downloaded and shown in Available Joey Software which should be a total of 6 things added. If Download ATV Software has the no target like since H713, I will wait until I see a P version before I do it.

For reference, it's in the following threads:

https://www.satelliteguys.us/xen/threads/hopper-3-software-updated-to-h703.419383

https://www.satelliteguys.us/xen/threads/joey-4-software-update-failure.420576

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bookworm370

Monday at 9:56 AM

dishstaller said:
Yep. Just got a call from a customer who said her DVR buttons stopped working. Told her about the new software and had her reboot her H3, problem solved.

Reboot just fixes it for a short time and then it's back to messed up

Try going exclusively to an IR remote and you will see the pain

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Almighty1

Wednesday at 7:51 PM

Almighty1 said:
Updated to H713 on a Hopper 3 from H712 with Hopper Plus a few hours earlier.

It brought a old problem back:

One of the problems I am seeing is that the Available Joey Software section no longer is showing the Android TV versions even after a manual software reset twice and the nightly reboot. Until it does, nether Technician Android TV download and Hopper Plus is able to check, download and update the Android TV software.

This was a major problem with H703.

H710 removed that dependency but it's broken again.

Rick Durham and brittanygarden

Within the last few hours as I did check earlier today when it was still missing, the Available Joey Software line now has added "P154 P15403" which is for the Hopper Plus that I have but my Hopper Plus software is still on P15317, I will do a Download Android TV (ATV) Software for the Hopper Plus, Joey 4 and Wireless Joey which are all Android TV devices and then manually do a check update on the Hopper Plus to update the software shortly.

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BatStang2000

Today at 1:29 PM

This happened to me. I was outside mowing and my wife came out and said that our nieces and nephews were going to be on the Noon News. She had it on in the bedroom on our Joey3. Since they weren't on yet, I decided to turn it on in the Living Room on our Hopper3. When I selected the channel (through Dish, not OTA) the Joey3 turned itself off. When I went back to the bedroom to turn it back on, the Hopper3 did a reboot. Luckily it all finished before their story came on, but I just found it strange.

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bookworm370

Today at 3:17 PM

Has anyone noticed an FF stutter with 713? I used to be able to hit FF a few times and skip smoothly. After 713 (maybe 712), when I skip forward, there is a definite stutter for as many times as I have pressed FF.

Can anyone check on this and report back? Recorded programs and then press skip forward a few times to see if it's smooth? Normally, it just jumps to the right place after the skips.

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brittanygarden

Staff member Pub Member / Supporter

Last reply Today at 3:13 PM · posted in DISH Network Support Forum

Are you experiencing an issue with your 3rd party remote since the newest Hopper update?

Please post your remote make/model here and any details of your issue. We are looking to collect as many examples as possible. I may reach out to you for your receiver number, but please do not post it here.

If you've already reported this to me, please repost it here so I can track all instances in one thread.

Thanks!
Brittany

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david_jr

Oct 5, 2026

I lost IR control of my H3 after the H398 update in September of 25. We were using the Harmony Hub remote system from Logitech. We have been using the H3 OEM remote to turn the receiver on and off ever since then.

H398 Software Version

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bookworm370

Monday at 9:50 AM

I have a solution that is guaranteed to work.
All Hopper developers are required to turn in their RF Hopper remotes and use only IR remotes.

I guarantee you that the bug will be fixed in two days!
Try it; it will work! They will work 24 hours a day to fix it when the WAF goes into the toilet!

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GRB1959

Monday at 10:31 AM

bookworm370 said:
I have a solution that is guaranteed to work.
All Hopper developers are required to turn in their RF Hopper remotes and use only IR remotes.

I guarantee you that the bug will be fixed in two days!
Try it; it will work! They will work 24 hours a day to fix it when the WAF goes into the toilet!

Excellent suggestion.

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Foxbat

Monday at 9:04 PM

As I was testing 4K on my Hopper 3 running H713 10/7/2026 by watching the NLCS Game 2 on Channel 148-01, I had been using my Dish 52.0 remote to navigate. I grabbed my Harmony One and pressed "Info". This caused the Hopper 3 to crash and restart.

After it restarted, the game finished so I pressed "Options" on the 52.0 remote to access the TV Activity screen. I pressed Select on the tuner with the NLCS game active and arrowed-down to select "Stop Recording". Again, the Hopper 3 crashed and restarted.

After it came back up, I used Recall to return to "Maine Cabin Masters" and when I tried the Options button again, I saw that the NLCS Game was still being recorded. I selected the game, arrowed-down to Stop recording, and this time it stopped recording and didn't crash.

Since I was watching an HD program instead of 4K, I tried the "Info" button and nothing happened. The Harmony One has an IR active indicator when it's transmitting so I know I pressed the button.

It looks like the 2nd or 3rd time I sent "Info" from the Harmony One, the Hopper 3 started to respond again. If I used the Dish 52.0 remote, the Hopper 3 stopped listening to the Harmony One IR commands. It looks like "Info" needs to be pressed twice and that seems to reactivate the IR recognition on the Hopper 3. It seems to stay active, but I didn't try leaving the Hopper 3 alone for an hour or more.

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Bobby

Monday at 9:22 PM

Foxbat said:
As I was testing 4K on my Hopper 3 running H713 10/7/2026 by watching the NLCS Game 2 on Channel 148-01, I had been using my Dish 52.0 remote to navigate. I grabbed my Harmony One and pressed "Info". This caused the Hopper 3 to crash and restart.

After it restarted, the game finished so I pressed "Options" on the 52.0 remote to access the TV Activity screen. I pressed Select on the tuner with the NLCS game active and arrowed-down to select "Stop Recording". Again, the Hopper 3 crashed and restarted.

After it came back up, I used Recall to return to "Maine Cabin Masters" and when I tried the Options button again, I saw that the NLCS Game was still being recorded. I selected the game, arrowed-down to Stop recording, and this time it stopped recording and didn't crash.

Since I was watching an HD program instead of 4K, I tried the "Info" button and nothing happened. The Harmony One has an IR active indicator when it's transmitting so I know I pressed the button.

It looks like the 2nd or 3rd time I sent "Info" from the Harmony One, the Hopper 3 started to respond again. If I used the Dish 52.0 remote, the Hopper 3 stopped listening to the Harmony One IR commands. It looks like "Info" needs to be pressed twice and that seems to reactivate the IR recognition on the Hopper 3. It seems to stay active, but I didn't try leaving the Hopper 3 alone for an hour or more.

I think you have it. If you start up with the Harmony and then use the 54 remote it confuses the Hopper because you went from IR to RF. It seems to get cranky when you want to go back to the Harmony.

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reubenray

Tuesday at 1:20 PM

Bobby said:
I think you have it. If you start up with the Harmony and then use the 54 remote it confuses the Hopper because you went from IR to RF. It seems to get cranky when you want to go back to the Harmony.

I checked this and you are correct. My Harmony 665 remote worked fine until my wife used the Dish remote. After the Dish remote is used I have to push or hold a button down until the 665 starts working again.

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david_jr

Tuesday at 6:15 PM

david_jr said:
I lost IR control of my H3 after the H398 update in September of 25. We were using the Harmony Hub remote system from Logitech. We have been using the H3 OEM remote to turn the receiver on and off ever since then.

H398 Software Version

BTW my bedroom H3 does not have this problem where I am using a Harmony 650. Also has there been any more feedback? Are they still working on this or what?

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Foxbat

Tuesday at 6:49 PM

I think I have a separate issue with our Hopper 3 when watching/recording a 4K event. I have had many instances of it spontaneously restarting when I "disturbed" it during a 4K event. I learned to not touch the remote after a given point.

But it might be the IR code subroutine and 4K that make it touchy. I'll try it Wednesday night during the NLCS Game 3.

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JeffN9

Tuesday at 7:14 PM

Foxbat said:
I think I have a separate issue with our Hopper 3 when watching/recording a 4K event. I have had many instances of it spontaneously restarting when I "disturbed" it during a 4K event. I learned to not touch the remote after a given point.

But it might be the IR code subroutine and 4K that make it touchy. I'll try it Wednesday night during the NLCS Game 3.

I was having similar issues last night while watching and recording the NLCS game on 148. When I tried resuming the game at one point the screen went blank and I couldn't get my H3 to respond to any remote commands. Eventually the Hopper went to a HD channel but still no remote response. After a while the Hopper went into a re-boot cycle. This happened at least 3 times. I was using an IR universal remote only.

A little frustrating to have the game broken up like that but at least the Brewers won

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bookworm370

Today at 3:13 PM

GRB1959 said:
Excellent suggestion.

Yea, I've only been a CIO for the last 30 years!

Trust me, when something important breaks, they get to own it!

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meStevo

Lifetime Supporter

Last reply Today at 3:05 PM · posted in The Chit Chat Club

Volcanic Eruptions

Continuing the Kilauea thread in the Pub here. Perhaps the Iceland one too next time there's remarkable activity.

Currently there is precursory lava flowing into the crater, leading to the next episode that'll probably start within the next day.

You can see the pace of inflation / deflation here. It serves as the primary predictor for when the expect the eruptions, which coincide w/ inflation turning into significant deflation and last for several hours on average with significant fountaining.

Monitoring Data for Kīlauea

For more information on how electronic tiltmeters and GPS receivers help monitor the deformation of Kīlauea volcano, see the HVO Deformation page.

www.usgs.gov

View: https://youtu.be/Uecu2seh4b4

Wife and I like the AfarTV feeds, for the discussion along w/ them, though they're otherwise just mirrors of the official USGS feeds.

View: https://youtu.be/iws3rh5vLAQ

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meStevo

Oct 8, 2026

View: https://youtu.be/G8BtlGRf3VY

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Foxbat

Today at 8:50 AM

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Foxbat

Today at 10:25 AM

Oooo, quite the show now. All three vents have doming and overflows. The cone that built up around the North vent lost its upper quarter at 02:50 Oct 17 and is now spewing lava at a healthy rate. Don't know if I would say it's a fountain, but it's close.

edit: The USGS has called the official start of Episode 55 as starting at 03:19 HST Oct 17, 2026:

Alert Level: WATCH, Color Code: ORANGE 2026-10-17 13:43:56 UTC
HVO/USGS Volcanic Activity Notice

Volcano: Kilauea (VNUM #332010)

Current Volcano Alert Level: WATCH
Current Aviation Color Code: ORANGE

Issued: Saturday, October 17, 2026, 3:43 AM HST
Source: Hawaiian Volcano Observatory
Notice Number: 2026/H488
Location: N 19 deg 25 min W 155 deg 17 min
Elevation: 4091 ft (1247 m)
Area: Hawaii

Summary: Episode 55 of the ongoing Halemaʻumaʻu eruption began at 3:19 AM HST on October 17, 2026.

Volcanic Activity:
Episode 55 of lava fountaining in Halemaʻumaʻu began at the summit of Kīlauea began at 3:19 AM HST on October 17, 2026.

Fountain heights are relatively low at about 100-150 feet (30-45 m), and it is not clear whether this episode will evolve to the same heights as previous episodes. Continuous overflows from the vents began yesterday, October 16, just before 6 a.m. HST and transitioned into episode 55 fountains at 3:19 a.m. HST this morning. The current forecast is for winds are blowing from the north-northeast direction, which suggests that volcanic gas emissions and volcanic material may be distributed to the south-southwest direction from Halemaʻumaʻu.

All eruptive vents and lava flows are confined to Halemaʻumaʻu crater within Hawaiʻi Volcanoes National Park. Tephra fall from volcanic ash clouds is greatest within 3 miles (5 km) of the vents, lighter ash and Pele's Hair may stay suspended for large distances from the vents.

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Foxbat

Today at 11:08 AM

Kīlauea seems to be returning to the "normal" eruption script, impressive fountaining from the North Vent. For once, the V2 Cam has the best overall shot: