H398 Software Version

[bookworm370]

As the proud owner of two Harmony Elite remotes that now don't work, is there any fix for this problem yet? I thought the problem might be with the plus box so I tried to disconnect it. (Removed connections between plus and hopper and restarted hopper), but I couldn't get the Hopper to reconnect. Obviously, I missed a step or two. Can anyone give me some instructions on how to remove the hopper plus and just use the h3 as a stand alone receiver? I never use the plus anyway and if it is the problem I would be glad to be able to use the Harmony Elites again.

As an after thought...the Harmony does still work normally EXCEPT with Dish's equipment.

Had that happen once.
I just logged on to the harmony remote site and plugged in the remote and have it reload the remote. Worked after then. Not sure what happened.

 

[Bobby]

Had that happen once.
I just logged on to the harmony remote site and plugged in the remote and have it reload the remote. Worked after then. Not sure what happened.

Larry has a Hopper+ plugged into his Hopper 3. That negates most of the functions of a Harmony remote. Once he removes that Hopper+ from the Hopper all the Harmony functions will return.

 

[Larry]

Do the procedure exactly like Partysox says and report back with your positive result,

Thank you for the advice. The plus has been successfully disconnected and the Hopper 3 seems to be working normally. Sadly, no change with the operation of the Harmony. I'm going to try reloading the Harmony through the Logitech website. Hopefully I can remember my password.

 

[Bobby]

Thank you for the advice. The plus has been successfully disconnected and the Hopper 3 seems to be working normally. Sadly, no change with the operation of the Harmony. I'm going to try reloading the Harmony through the Logitech website. Hopefully I can remember my password.

Using your 54 remote press Home twice, go to Remote, scroll down to Infared Reception and make sure it is set to On.

 

[Larry]

Using your 54 remote press Home twice, go to Remote, scroll down to Infared Reception and make sure it is set to On.

IR was switched on already. Did a sync on the Harmony, but made no difference. It looks like we will be using two remotes for awhile. I guess at least we can probably rule out the problem being with the P13712 software.

 

[Bobby]

IR was switched on already. Did a sync on the Harmony, but made no difference. It looks like we will be using two remotes for awhile. I guess at least we can probably rule out the problem being with the P13712 software.

Just for jeepers, pull the power from the Hopper for a minute and then plug it back in. If that Harmony was controlling the Hopper before you added the Hopper+ it should work now that you have removed the plus and it did its reboot. Maybe the Hopper needs a fresh reboot to get back to normal.

 

[Larry]

Just for jeepers, pull the power from the Hopper for a minute and then plug it back in. If that Harmony was controlling the Hopper before you added the Hopper+ it should work now that you have removed the plus and it did its reboot. Maybe the Hopper needs a fresh reboot to get back to normal.

Still the same...I have another idea that I'll try tomorrow. If it works I'll share it. If not, I won't waste anyone's time. I'm also thinking about trying a Sofabaton X1S remote.

 

[david_jr]

Add me to the list of people that Harmony Hub remote no longer turns on the Hopper 3. Have to hit the select button on the Dish remote to get the satellite on. Tried repairing with Hub, no joy. Harmony 650 in MB has no such problem. This problem started when I took 398 update on August 14th. Didn't realize the problem was the software update until I read this thread tonight. I also checked my remote settings in the H3 and IR is set to on. Hope there's a fix soon as the Mrs. is not happy. She and remotes don't mix well to begin with.