Social Feed

Main Feed My Feed
A
acoldstarnolds
Last reply · posted in DISH Network Support Forum

Returning customer - no love

I switched from Dish to TW 14 months ago. After having Dish for 7 years they would not let me bundle my Dish with my ATT because that was only for new customers. After a long discussion the Dish rep more or less told me they did not care if I left so I cancelled. Got a great TW deal for the last year.

Yesterday I called Dish to sign back up and get the HD promotion going on with the HD DVR for free. No doing I was told. It seems that if you have ever been a Dish customer and leave and then try to come back they punish you for having ever left.
I was told that if I had EVER been a Dish customer, left and then came back I was disqualified for any of the promotions for a new customer.
I could not believe this. When I left last year they told me that after being gone for six months if I came back I would be considered a new customer.
So at this time I am going to stick with TW for the time being. Directv is worse on price and start up costs than Dish. Uverse is available in my neighborhood but only one HD tv at a time on a HD channel so that does not work.
To me this attitude by Dish is ridiculous. I was going to sign up for the 250 package with HD and four total televisions. Why in the world does a company run off paying customers?

Anyone know if there is a way around this?
Read more
24 Replies · 4633 views
Load Replies (24) Reply Legacy View
Zero327
Zero327
Contract provisions are at DISH discretion. You should know that by now. Irregardless, telling a customer how to get around the system is fine and well. In some cases it might even net you a customer for life. But each time you do it you're taking money our of DISH's pocket. And Charlie being Charlie, doesn't care much for that so suddenly switches are no longer reimbursed for, service calls are worth less, commissions drop or residuals are lowered.

I understand the customer service point and one thing that can be said for DISH is in the last few years they're getting back to their customer service roots. But each time retailers tell the customers how to get around DISH's systems, it's the retailers that pay for it. At any rate customer's only care about getting service, equipment or savings for free, and companies don't consider the consequences of cheating so here we go. But in five years when Charlie decides to say "Well... you guys have been bleeding my pockets for fifteen years and you know what? We hired the best 10% of all retailers onto the company and we don't need the rest of you anymore." don't be surprised. Charlie doesn't like a lot of things, but Charlie ESPECIALLY doesn't like people messing with his money. And I don't blame him.
Read more
Reply
W
wh5916
Zero327 said:
Charlie doesn't like a lot of things, but Charlie ESPECIALLY doesn't like people messing with his money. And I don't blame him.
Click to expand...

But if "messing with his money" means winning back a lost customer, then what is truly lost? The person who started this thread would be sending money to Dish again every month at this point, if a Dish rep hadn't been so unbending and pigheaded.
Read more
Reply
Zero327
Zero327
wh5916 said:
But if "messing with his money" means winning back a lost customer, then what is truly lost? The person who started this thread would be sending money to Dish again every month at this point, if a Dish rep hadn't been so unbending and pigheaded.
Click to expand...

Maybe, but here's the counterargument. A customer that jumps ship once is likely to do so again within 3-5 years. A customer that jumps ship twice, is just about GUARANTEED to jump ship again within 5. That means if the customer carries your average pack and single receiver, they're banking 49.00 a month give or take tax. They're worth just over 500 a year. At an average of 700 to buy that customer, (think single install 622) with one upgrade after 12 with a free install, and no programming package changes, and usually a questionable pay history, (let's not forget those 50-200 in rebates former customers pretending to be new ones demand) and Charlie's getting jerked around for about 2,000 per customer every two years.

Add in the regular credits for calling in and threatening to quit again just to see what happens, and it's just bad business. You're better off signing up kids that just moved into their first apartment than repeat offenders and sat hoppers.
Read more
Reply
B
big ed
Call a local retailer and tell him the situation. If you left in good standing with Dish Hetwork, he can put in a claim for a Former Customer Promotion. The only difference between that an a new customer is you will not get the $49.99 credit back on your first bill. The dealer will not his full commission but he should still do it to get a new customer. I know I do it all the time.
Read more
Reply
B
big ed
Call a local retailer and tell him the situation. If you left in good standing with Dish Network, he can put in a claim for a Former Customer Promotion. The only difference between that an a new customer is you will not get the $49.99 credit back on your first bill. The dealer will not get his full commission but he should still do it to get a new customer. I know I do it all the time.
Read more
Reply
A
acoldstarnolds
Zero327 said:
Maybe, but here's the counterargument. A customer that jumps ship once is likely to do so again within 3-5 years. A customer that jumps ship twice, is just about GUARANTEED to jump ship again within 5. That means if the customer carries your average pack and single receiver, they're banking 49.00 a month give or take tax. They're worth just over 500 a year. At an average of 700 to buy that customer, (think single install 622) with one upgrade after 12 with a free install, and no programming package changes, and usually a questionable pay history, (let's not forget those 50-200 in rebates former customers pretending to be new ones demand) and Charlie's getting jerked around for about 2,000 per customer every two years.

Add in the regular credits for calling in and threatening to quit again just to see what happens, and it's just bad business. You're better off signing up kids that just moved into their first apartment than repeat offenders and sat hoppers.
Click to expand...

I guess ZERO is on the Dish payroll after reading his replys. ZERO, you wil be upset to know that I got an offer from Dish in the mail since I posted this thread begging me to come back and offering the new customer deal, even though "I jumped ship" previously and went to a competitor.
Get over it dude, we are a free society and we can choose who we get our television feed from. I am planning on going back to Dish, but I cannot say I will not go somewhere else in the future. I guess you buy you gasoline and groceries and clothes all from the same place you always have?
Read more
Reply
Poke
Poke
Acoldstarnolds I will PM you someone to try that works for Dish. Let them know what happens see what they can do for you. Sounds like whoever you spoke with might not have know what they were talking about.
Read more
Reply
M
moltomateo
acoldstarnolds said:
I switched from Dish to TW 14 months ago. After having Dish for 7 years they would not let me bundle my Dish with my ATT because that was only for new customers. After a long discussion the Dish rep more or less told me they did not care if I left so I cancelled. Got a great TW deal for the last year.

Yesterday I called Dish to sign back up and get the HD promotion going on with the HD DVR for free. No doing I was told. It seems that if you have ever been a Dish customer and leave and then try to come back they punish you for having ever left.
I was told that if I had EVER been a Dish customer, left and then came back I was disqualified for any of the promotions for a new customer.
I could not believe this. When I left last year they told me that after being gone for six months if I came back I would be considered a new customer.
So at this time I am going to stick with TW for the time being. Directv is worse on price and start up costs than Dish. Uverse is available in my neighborhood but only one HD tv at a time on a HD channel so that does not work.
To me this attitude by Dish is ridiculous. I was going to sign up for the 250 package with HD and four total televisions. Why in the world does a company run off paying customers?

Anyone know if there is a way around this?
Click to expand...

DishNetwork was wrong on this one. They lost a good customer! You should be able to qualify for new customer promotions after canceling an account for 6 months. Could you have it in another name or address? I would try calling back. Maybe you can get a knowledgeable agent to help.

Try requesting speaking to a supervisor or an account specialist.

Best of luck.
Read more
Reply
View all replies (24)
iJustine
· posted in iJustine

Meet up in San Francisco! NVIDIA RTX Spark Meet & Greet 10/16!

Time for another AWESOME video from iJustine!


View: https://www.youtube.com/shorts/Qd-RuBfiRUM


Direct YouTube Link - Meet up in San Francisco! NVIDIA RTX Spark Meet & Greet 10/16!
The official iJustine Website's Website
Buy her book!
Read more
0 Replies · 0 views
Replies Reply Legacy View
TWiT Tech Podcast Network
· posted in TWiT Tech Podcast Network

Apple's New Smart Home Ecosystem

Time for another AWESOME video from the TWIT Network!


View: https://www.youtube.com/shorts/VzOS-cQ-WkM


Direct YouTube Link - Apple's New Smart Home Ecosystem
TWIT's Website
TWIT Live Feed
Read more
0 Replies · 0 views
Replies Reply Legacy View
H
Houston Rockets
Last reply · posted in FTA Receiver / Equipment Support

OTHER  Mini Multiswitch

I just received 6 receiver 2 port mini Multiswitch and it work great, no external power need it, and you can connect 6 receiver instead of 4 on most Mini Multiswitches... If anyone is interested in where they can get one PM me....
IMG_1786.webp
Read more
1 Replies · 28 views
Load Replies (1) Reply Legacy View
Titanium
Titanium
Have you tested using external power? Over the years, have found unpowered polarity switching to be unreliable. Especially problematic when used with DiSEqC motors or switch stacking.
Read more
Reply
dishstaller
dishstaller
Pub Member / Supporter Lifetime Supporter
Last reply · posted in The Chit Chat Club

4 ft LED tube bulbs now come with color selector

I bought the fixed color version of these bulbs for my store several years ago...work great and no more replacing ballast. Finally had one go out and when I went back to Amazon I saw that now they come in selectable versions so no more guess work as to what color light would do best in a certain area. They are now double OR single ended...used to be strictly one way or the other. If any of you are looking at replacing the old style 4 or 8 ft bulbs, you might want to give these a try. The 8 footers are BRIGHT. I put 5 in my shooting/target shed and you can get a decent tan if you are in there long enough.

Read more
1 Replies · 18 views
Load Replies (1) Reply Legacy View
  • Like
Reactions: Foxbat, navychop and comfortably_numb
Foxbat
Foxbat
When we re-lamped my in-Laws' house for sale last year, we were able to get all the Edison bulbs and a few fixtures with switch-selectable Color Temperature. We tried a few and settled on 3000°K as the best fit for the house. Matching the lighting in all the rooms made for an inviting experience. The Shop was the only place that we went with 4000°K for the LED 4' fixtures.

The house was sold within a month of going on the market, so we must have done something right.

The other advantage is if the new owners decide that they prefer a warmer light, they can unscrew the bulbs (I think it was close to 70 bulbs) and set them to the 2500K/2700K settings.

I'll have to check these out. Thanks!
Read more
Reply
TWiT Tech Podcast Network
· posted in TWiT Tech Podcast Network

When AI Agents Go Off Script with Spencer Thompson of Origin

Time for another AWESOME video from the TWIT Network!


View: https://www.youtube.com/watch?v=9bm9kDe9Q98


Direct YouTube Link - When AI Agents Go Off Script with Spencer Thompson of Origin
TWIT's Website
TWIT Live Feed
Read more
0 Replies · 3 views
Replies Reply Legacy View
Former member 209992
Former member 209992
Last reply · posted in SatelliteGuys Support Center

Site is slooooow

For some reason, the satelliteguys.us site is loading a lot slower than usual on both Chrome on my Asus laptop and Safari on my iPhone.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.
Read more
520 Replies · 17787 views
Load Replies (520) Reply Legacy View
  • Like
Reactions: charlesrshell
Scott Greczkowski
Scott Greczkowski
Just doing a big security update on the server, may slow down then again it may not. Just wanted to warn you guys. :D
Read more
Reply
  • Like
Reactions: Foxbat, long_time_Dish, Bobby and 3 others
Scott Greczkowski
Scott Greczkowski
Ok the update is complete. :)
Read more
Reply
  • Like
Reactions: long_time_Dish, worstman1, Bobby and 2 others
Foxbat
Foxbat
Scott, I was having major issues getting connected around noon ET. Looks fine now. I captured a Safari session that was showing high CPU utilization in the Rendering of the page, like 90+%. I have a JSON file I created that I could share.
Read more
Reply
  • Like
Reactions: charlesrshell
Scott Greczkowski
Scott Greczkowski
Been using the site at that time and saw no issues. A quick look at the logs shows nothing strange.
Read more
Reply
  • Like
Reactions: charlesrshell and Foxbat
Foxbat
Foxbat
Yeah. It's probably something going on with the MacBook as my iPhone has been pretty snappy.
Read more
Reply
  • Like
Reactions: charlesrshell
View all replies (520)
TheRatPatrol
TheRatPatrol
Last reply · posted in TV Shows

NCIS

Anyone else watch this show? Any guesses as to what was in the box Gibbs gave to Abby that was on her desk? It look liked it was glowing.

I also heard that someone was leaving the show at the end of this season. Any guesses as to who thats going to be?
Read more
2128 Replies · 214611 views
Load Replies (2128) Reply Legacy View
teachsac
teachsac
Overall a good episode, but not sure of the move.
Read more
Reply
  • Like
Reactions: dfergie
MikeD-C05
MikeD-C05
teachsac said:
Overall a good episode, but not sure of the move.
Click to expand...
Love Tony in Charge as director. Liked how the Secretary of Navy told him that the press release about him being the new director of NCIS had went out an hour ago. See you on Monday! when she left. I hate the LaRoche guy and wanted him to get taken down. He reminded me of Pete Hegseth the way he looked and his haircut. :rolleyes:
Read more
Reply
  • Like
  • Sad
Reactions: Jimbo and reubenray
TheRatPatrol
TheRatPatrol
Wait, Tony is the director now? Apologies, I stopped watching a while ago.
Read more
Reply
  • Wow
Reactions: Howard Simmons
Jimbo
Jimbo
MikeD-C05 said:
Love Tony in Charge as director. Liked how the Secretary of Navy told him that the press release about him being the new director of NCIS had went out an hour ago. See you on Monday! when she left. I hate the LaRoche guy and wanted him to get taken down. He reminded me of Pete Hegseth the way he looked and his haircut. :rolleyes:
Click to expand...
I originally thought that Tim had shot LaRoche .... awhile back when they had that dispute about who was going to Win, when they had him as Dirty ... was I thinking someone else ? (it was obviously, last year.)
Read more
Reply
  • Like
Reactions: MikeD-C05
Jimbo
Jimbo
TheRatPatrol said:
Wait, Tony is the director now? Apologies, I stopped watching a while ago.
Click to expand...
Was Gibbs still there when you quit watching ?
If so, A Lot has happened ....

It's been pretty good all along , once you get use to Gibbs being gone.
Read more
Reply
  • Like
Reactions: MikeD-C05
Jimbo
Jimbo
Jimbo
Jimbo said:

View: https://www.youtube.com/shorts/BIdMzUBHvjw?feature=share
Click to expand...

Howard ...
You don't like Tony, or Tony as the Director (he's only been there for 30 seconds now) or you don't like NCIS ?
Read more
Reply
  • Like
Reactions: Howard Simmons
Howard Simmons
Howard Simmons
Jimbo said:
Howard ...
You don't like Tony, or Tony as the Director (he's only been there for 30 seconds now) or you don't like NCIS ?
Click to expand...
Tony as the director.🙄
Read more
Reply
View all replies (2128)
Foxbat
Foxbat
Supporting Founder Pub Member / Supporter Lifetime Supporter
Last reply · posted in Internet Television (IPTV) Discussion Forum

New Apple TV 4K released, plus other Apple Home devices.

Apple has finally released their Apple TV 4K with built-in Siri and a microphone so it can respond to your queries even if you don't have the remote. It also increases in price, to $299. I had been planning on updating my current Apple TV 4K streamers, but that's $600 for the two of them, and that's a pass at this point.

At $299, it had better come with 256 GB of Storage, Gigabit (or better) Ethernet, the latest HDMI tech and standards, and one year of free Apple One. But it probably won't…
www.apple.com

Apple TV 4K

Apple TV 4K. New Siri AI and hands-free control. Stunning picture and immersive HomePod surround sound. Works with your Apple and smart home devices.
www.apple.com
Read more
12 Replies · 121 views
Load Replies (12) Reply Legacy View
  • Like
Reactions: KAB, navychop, osu1991 and 1 other person
Ronnie-
Ronnie-
Meh. The 4Ks I have will do everything that these do that I need them to do.


Which that's most tech these days for anything released the last four to five years.


It's honestly a testament to how good the previous gen Apple TVs were and are.
Read more
Reply
  • Like
Reactions: meStevo, comfortably_numb, b4pjoe and 1 other person
navychop
navychop
I've saved a boatload of money!
Read more
Reply
navychop
navychop
Ronnie- said:
It's honestly a testament to how good the previous gen Apple TVs were and are.
Click to expand...

Don't tell them that. They'll adopt planned obsolescence.
Read more
Reply
Foxbat
Foxbat
The only thing I can see that is compelling is the AV1 decoding done in the A19's hardware instead of the current ATV4K's processor.
Read more
Reply
navychop
navychop
Outside of gaming, would Joe Sixpack notice any difference?
Read more
Reply
View all replies (12)
ppappas
ppappas
Pub Member / Supporter
Last reply · posted in DISH Network Support Forum

Newest NCIS recording doesn't allow auto skip

On Tuesday, I recorded the first episodes of the new season's NCIS shows on CBS (Dish provided, not OTA). The new New York series and Origins will both do Auto Skip, but the original, now season 24 does not. What's stranger, when I do a search for NCIS, Origins and New York show the current recording and the next episode it will record, but the original show only shows the current recording and some other channel showing the very first episode of season one. It makes no sense. When I set up the timers, I was able to use search for Origins and New York, but for the original, I had to scroll ahead in the guide until last Tuesday when the show was airing. Then set the timer from there. You can see its timer type is DVR where the other two are Seek. What am I missing?
Thanks!
Read more
2026-10-08 14.07.26.webp 2026-10-08 14.08.50.webp 2026-10-08 14.10.33.webp 2026-10-08 14.13.39.webp
19 Replies · 334 views
Load Replies (19) Reply Legacy View
Nebugeater
Nebugeater
It is obviose some people do not know the diffornece between auto skip and FF
Read more
Reply
  • Like
Reactions: charlesrshell
Jimbo
Jimbo
Nebugeater said:
It is obviose some people do not know the diffornece between auto skip and FF
Click to expand...
IF you were referring to my post ...
Thats why I do all my Streaming Commercial FREE.
Read more
Reply
  • Like
Reactions: charlesrshell
Bobby
Bobby
Nebugeater said:
It is obviose some people do not know the diffornece between auto skip and FF
Click to expand...
And there is a difference between fast forward and skip forwad....
Read more
Reply
  • Like
Reactions: Cold Irons and charlesrshell
tanman
tanman
With both CBS and Fox autohop (as we know) is not enabled for a week..But after 24 hours if you mash the FF button until the red kangaroo shows up in the bottom right you wont overshoot the program. No need to try to figure how long the break is.
Read more
Reply
  • Like
Reactions: charlesrshell
Cold Irons
Cold Irons
tanman said:
With both CBS and Fox autohop (as we know) is not enabled for a week..But after 24 hours if you mash the FF button until the red kangaroo shows up in the bottom right you wont overshoot the program. No need to try to figure how long the break is.
Click to expand...
Yep. We do this all the time, but we use the 30-sec skip forward button until the red kangaroo shows up. Love this feature.
Read more
Reply
  • Like
Reactions: charlesrshell
View all replies (19)
Linus Tech Tips
· posted in Linus Tech Tips

NVIDIA RTX Spark 7 Good and Bad Things

Time for another AWESOME video from Linus Tech Tips!


View: https://www.youtube.com/shorts/qqhIp0OaZWI


Direct YouTube Link - NVIDIA RTX Spark 7 Good and Bad Things
Linus on Facebook
The LTT Store
Read more
0 Replies · 7 views
Replies Reply Legacy View
Load More
Top
Back