$10 fee for changing packages?

[DaemonFC]

I noticed that when I downgraded from Choice Xtra (required to get the free receivers) to Choice (Because there's a lot of crap channels I don't watch that are probably there to inflate the Choice Xtra package), they added $10 onto my bill for "Premium Service Disconnection".

The thing is, that I also got rid of the free trial for Shotime and Starz.

So which one is responsible for the $10 fee?

If it's downgrading the package, why is there no warning?

If it's for getting rid of the mandatory free trial for Starz+Shotime, isn't that unethical?

I'm already peeved that they won't give me the free HD because I signed up for DirecTV a few days before they started offering it.

Seriously, not cool.

 

[jcrandall]

They only charge the $10 fee if you drop something within 30 days of adding it.

 

[johns70]

Why cancel free STARZ and SHOWTIME ?

 

[Joe Diamond]

You gotta tell them not to take your money. CSRs get punchy like everyone else. Summarize the transaction even if you change packs in winter.

Joe