2 HR24's keep disconnecting from each other

[czarqwerty]

Hi everyone, I have had 2 HR24's for almost two years now. They have worked great until now. In the last few months, I have been seeing this error more and more as we try to watch a show recorded on the other DVR:
[Receiver Name] has been disconnected from your home network.
Nothing has changed with the physical setup since it was installed. I found some posts about setting a static IP address, so I tried that but it is still happening.
Anyone have any suggestions?

Thank you

 

[raoul5788]

I can't shed any light on your particular problem, but have you tried rebooting both dvrs? Unplug them both for about 10 minutes. Similar issues can be resolved that way, maybe it will work for yours.

 

[czarqwerty]

I've rebooted them using the menu option but not by unplugging. I'll try that tonight.

 

[Hutch1814]

Do you have a connection kit hooked up to your Internet?

 

[czarqwerty]

Do you have a connection kit hooked up to your Internet?

Yes I do.

 

[Hutch1814]

Yes I do.

Unhook it all from the internet and do a reset. When you're hooked up to the Internet the MRV relies on the router to provide IP addresses. By unhooking it you can see if they stay connected. If they do there is something going on with the router if they're not it sounds like maybe a deca going bad or a bad line.

 

[czarqwerty]

Thank you for your suggestions. I'll give them a try tonight and let you know what happens.

 

[OSD771]

I was dealing with this on a recent service call and what seemed to fix it was replacing components inline that didn't carry higher frequencies.

I replaced two crimp connectors, and a wall plate barrel. And right after that it was great.

Before that I forced software downloads to all receivers and reset them all twice. And. They would still disconnect