4K Client Continually Missing Data

[kovach]

My client continuously has blank spots in the Guide and List. Is this a sign of me needing to replace the genie client? Or is there something bigger at play?

 

[Jimbo]

I haven't seen anything like that on my C61k as of yet, but will keep an eye on it.

As for Blank spots, your saying they are just empty or they say something in the block your not familiar with ?

 

[comp9]

Yeh. Need a picture on this one

 

[AZ.]

Mine fails a lot....Upper left hand corner of screen it says unable something or other....Im amazed at how slow the data and apps come up.

 

[raoul5788]

My client continuously has blank spots in the Guide and List. Is this a sign of me needing to replace the genie client? Or is there something bigger at play?

Sounds like a connectivity issue. I never have issues with mine like you describe.

 

[Jimbo]

Mine fails a lot....Upper left hand corner of screen it says unable something or other....Im amazed at how slow the data and apps come up.

A lot of issues with everything running slow at the moment ... they are looking into it.

 

[comp9]

A lot of issues with everything running slow at the moment ... they are looking into it.

Your slowness issues are because of the new drivers on the CE. 1472 wouldn’t have that

 

[kovach]

Here's an example.

 

[comp9]

Here's an example. View attachment 149729

I have never seen that. Have you tried rebooting everything?

 

[Jimbo]

Here's an example. View attachment 149729

Thats interesting ...
I happen to have that same episode recorded and mine filled in properly ...
I am having other issues, but not that one.

 

[I WANT MORE]

0x147d has been flawless since 12/12.

 

[kovach]

Yeah, rebooted everything more than once.

And it's not only inn the list but also in the Guide.

A few seconds later I can pull it up and it's fine.

 

[jcrandall]

Just to double check - did you reboot the Genie Receiver or the Server if you have only client boxes?

 

[kovach]

Rebooted both the main receiver and the client twice within 30 minutes.

 

[jcrandall]

One of the boxes must be failing essentially, you've done everything else. Maybe request a replacement of the C61k and I the problem continues then request to replace the Genie. Hopefully its just the client.

 

[kovach]

Thanks for the advice!

 

[kovach]

So my power went out recently, and when it came back on this client said "updating software" and it seems to have resolved my issues.

I'm going to give it some more time but has there been a recent software update released?

 

[rad]

I've seen this problem for months on multiple C61K's off my HS17. I've logged it a couple times in the CE testing group over in Edgecutters.