Something to keep in mind is that Direct recently increased the cost of a service call from ~$70 to ~$90 so it is cheaper to get the plan then to pay for a service call everytime you need one.
$5.99 vs $7.99 - Protection Plan
- Thread starter djbarci
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From what I was told by a DirecTV CSR is that the $7.99 charge was for customer owned DirecTV equipment. The $5.99 charge is for DirecTV leased equipment.
You're only going to get charged a service call if they send someone to your house to troubleshoot/fix. So if you have a 771 (which could be a number of things including the dish being out of alignment) and you can't get it fixed over the phone and you have them send someone out then it's a service call.
So think about how many of those you think you might have in a year. If it's more then one then the protection plan will be the cheaper route to go for you. For me, in 12 years I've only had a service tech out once and that was to replace my dish and switch with the new 5 LNB one and that was all free as part of the upgrade. Not to say I haven't had problems that could have required a tech, but I do all my own work and buy my own equipment/replacements as needed (other then leased receivers of course). Over the years I've saved money by doing it myself. But then I rarely have any problems.
You guys are forgetting that the protection plan will protect you from extending your contract for an additional 2 years if your leased receiver broke down and they have to replace it. I did not have the protection plan. Then my receiver broke down. There was no power on it. It was dead. After I call them they told me that they will replace it for free and only thing I had to pay was 20$ shipping. And that’s what I did. After few mounts I found out that they extend my contract for replacing my receiver with the same one. There was no upgrade. Since then I always keep my protection plan until I finish with the contract. After that I will definitely cancel the plan because I will have more room to negotiate if something goes wrong with my equipment. If they don’t want to replace it I will just cancel the service.
In my case I've set up multiple systems my self... but I'm not renting in a 2-story house, so I keep the plan just to keep my sorry butt from having to climb up on the roof!
The 5.99 protection plan just got different looking under my "setup" tab at Directv.com
I see these 2 lines under the protection plan section:
$5.99
Advanced Product $7.99 Monthly
The 5.99 is bold, and the 7.99 one is lighter and smaller. I just paid my bill and it was 5.99. So what gives with the website?
I see these 2 lines under the protection plan section:
$5.99
Advanced Product $7.99 Monthly
The 5.99 is bold, and the 7.99 one is lighter and smaller. I just paid my bill and it was 5.99. So what gives with the website?
Ya...this is the issue I had and why I originally started this thread. Apparently, it's a computer glich and there is no $7.99 plan.
Strange that it would show up like that if this is some glitch. Also, as of this date, it's been there 6 days for D to correct if an error. It wasn't on there until after my last billing cycle went through. Now for this billing cycle it's there. Seems possible to me that D increased the protection price $2.00 for all of us HD people.
I am getting Directv installed on 10/30. When I was with Dishnetwork I did the Digital Home plan which is the same thing as $5.99. In my time with Dish I had two DVR's die and a wiring issue. I seem to have a issue with dying DVR's. Charter has replaced my DVR 4 times in as many years. Reading everything tells me that I am best suited to get it.
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