508 to 512 DVR exchange DVR fee

[nissan4x4]

Hey been along time lurker at the site Great site too,But am having trouble with my 508 exchange with dish.They sent me a 512 as an exchange, but want to charge the seven dollar dvr fee and i have talked to 4 different dish reps they all says that i have to pay it.Is this right do i have to pay a dvr fee or not ? Thanks

 

[Mr Tony]

Is the 508 the only receiver on the account? Did it die?

I know in some cases they have been waiving it but the best thing to do is PM a DIRT (Dish IRT) rep. Unfortunatelly none of them are on line right now to help but you could send a PM to them and they can get back to ya.

I know Zach and Mary work Saturdays (per their signature) and can surely help out

 

[gokartergo]

They phasing out the 508 and the 301 and all legacy receivers.. I was wondering how Dish was going to handle the DVR fees.. Since there is none on the 508 but there is on the 512.. Best thing is to get in contact with one of the DIRT members here.. They can help you better on that..

 

[MaryB@SlingTV]

Hey been along time lurker at the site Great site too,But am having trouble with my 508 exchange with dish.They sent me a 512 as an exchange, but want to charge the seven dollar dvr fee and i have talked to 4 different dish reps they all says that i have to pay it.Is this right do i have to pay a dvr fee or not ? Thanks

Hi, I would need to review the account to be sure on this. If possible can you please PM me your account # and/or phone # and I will see what I can do! Thanks!

 

[Mr Tony]

They phasing out the 508 and the 301 and all legacy receivers.. I was wondering how Dish was going to handle the DVR fees.. Since there is none on the 508 but there is on the 512.. Best thing is to get in contact with one of the DIRT members here.. They can help you better on that..

unless the 508 is the only DVR on the account its a moot point as there would already be a DVR fee on the account.

 

[CK SatGuy]

They phasing out the 508 and the 301 and all legacy receivers.. I was wondering how Dish was going to handle the DVR fees.. Since there is none on the 508 but there is on the 512.. Best thing is to get in contact with one of the DIRT members here.. They can help you better on that..

Actually, the 508 was never on that list. It's suppose to be the 510, 301, and the legacy receivers that are being phased out. If the OP had a 508, they should have given him a 508 unless Dish didn't have any 508 refurbs at all (which wouldn't surprise me)

 

[Dishman1978]

Isnt dvr fee 6 bucks? Extra reciever fee's are 7. Or was there a change i have not made aware of?

 

[ZachS@DISH]

Correct it is 6 dollars for the DVR service fee.

 

[Mr Tony]

Isnt dvr fee 6 bucks? Extra reciever fee's are 7. Or was there a change i have not made aware of?

the original DVR's (7100/7200, 501, 508, 721) had no DVR fee. The only 2 receivers still out there like that re the 508 & 501. If a customer has only a 508 or 501 as a DVR and no "newer" DVR's then they are grandfathered with no DVR fee.

 

[Mr Tony]

Actually, the 508 was never on that list. It's suppose to be the 510, 301, and the legacy receivers that are being phased out. If the OP had a 508, they should have given him a 508 unless Dish didn't have any 508 refurbs at all (which wouldn't surprise me)

that doesnt make sense as the 510 is newer than the 508
510 had a bigger hard drive and a DVR fee

 

[nissan4x4]

Yes the 508 was the only receiver i have, that the 512 was the replacement for.Thanks everyone for input.

 

[nissan4x4]

Yes the 508 is the only receiver on my account, which is now a 512 but they still want to charge the 6 dollars.Thanks

 

[gokartergo]

Why did they replace it???

 

[navychop]

Why did they replace it???

That is the $64,000 question.

 

[Mr Tony]

yeah I asked that yesterday too

Did it die?

 

[nissan4x4]

The 508 is the only receiver i currently have,which is now a 512.

 

[Mr Tony]

we get that....the question is did the 508 die and Dish replaced it for you or did you upgrade to the 512 on your own?

 

[nissan4x4]

They sent me an email saying it was covered under the exchange program, and that i needed an upgrade to a 512.

 

[navychop]

AH, don't you love small print!

 

[JayStil]

So that's what they're giving you when you go EA and need a VIP receiver? Is the 512 MPEG4? I was hoping for a 612 or even a 211 as an exchange for my 508.