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55+ Upgrade from Dish Silver to Gold

Discussion in 'DISH Network Support Forum' started by dweber, May 17, 2019.

  1. dweber

    dweber Topic Starter SatelliteGuys Pro
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    I called Dish and talked to their account specialist today since my 2 year price lock was getting ready to expire. The Dish agent was very helpful. I received a $13 discount on my Top 250 programming, $5 discount on DVR service, $5 discount for autopay, $2 discount on locals for a total $25 discount.

    He was aware of the 55+ upgrade offer. Since I am 67, he tried to enter the code to upgrade my account from Dish Protect Silver to Dish Protect Gold with 1 free movie. My account would not accept the upgrade code. I asked if I needed to email him a scanned copy of my Driver’s License to prove my age. He said that Dish already has that information. He feels that Dish has not yet updated all of the accounts and that is why the code would not work. He sent my info to the back office so that they can fix the account. He told me to check back next Wednesday to verify that they have applied the upgrade.
    My experience with the customer account specialist was very pleasant.


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  2. Dirtydan

    Dirtydan SatelliteGuys Pro
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    Do you think that when accounts are updated the discount will be applied without a call to Dish?
     
  3. Bobby

    Bobby Publican
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    I seriously doubt that. It's not up to them to know your age even though they can access that information. It's a privacy thing. If you want it you have to initiate it.
     
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  4. Jim5506

    Jim5506 SatelliteGuys Master
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    I really don't see paying $9.99 instead of $12.99 for something I would not buy anyway as a good deal.
     
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  5. HipKat

    HipKat SatelliteGuys Pro
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    I don't care about the equipment or truck roll fees but Lifelock is pretty nice. My Identity got stolen in the Equifax breach. Billions of dollars get stolen from people via Identity theft every year.
     
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  6. Tvland1

    Tvland1 SatelliteGuys Family

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    Yea they got mine and the wife's in that breach..
     
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  7. HipKat

    HipKat SatelliteGuys Pro
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    I hadn't seen any effects from that, but then I read that when that happens, they don't sell your info right away because they know you'll find out and be on guard, so they "bank" it for a few years, then try to sell it. Not sure how true that is, but it's scary, still.
     
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  8. Tvland1

    Tvland1 SatelliteGuys Family

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    They tried opening accounts at 5 different stores on wife's SS# and 3 on mine.. Biggest problem was getting the hard inquiry's removed from our credit history..got everything locked and so far no more tries
    Happened about 1yr after breach
     
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  9. Claude Greiner

    Claude Greiner SatelliteGuys Master
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    I don’t believe that for a minute.

    About 10 years ago if anyone remembers Dish used to charge $5 if you had a 222, 322, 622, 722 or 625 that was not connected to a phone line.

    There was so many customers being charged for not having a phone line connected to their receiver, Dish updates their receiver pricing based on the model receiver.

    They went to $7 for a 311/211, $10 for a 612, $14 for a 322/222, $17 for a 622/722 and I believe $19 or $20 for a 922.

    The thing is they updated everyone’s account to reflect the new pricing for the receivers, but still continued to charge a $5 fee for no phone line.

    I pointed this out to Dish on dozens accounts I was dealing with. Dish either refused to remove the fee, or told the customer they would remove it if they signed up for credit card auto pay.

    That went over well with a lot of people.

    But point here is that Dish will never give a discount unless you call and ask.
     
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  10. Claude Greiner

    Claude Greiner SatelliteGuys Master
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    I have LifeLock. The piece of mind is good. Having a freeze on your credit is even better as it makes it harder for people to find you.
     
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  11. Dirtydan

    Dirtydan SatelliteGuys Pro
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    Dweber, is this just for 24 months? I got about the same offer from Dish CSR.
     
  12. dweber

    dweber Topic Starter SatelliteGuys Pro
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    Yes, it was for a two year contract extension. They made it clear that early termination would involve penalties. I have no plans to leave Dish so it was a good deal for me. I plan to call on Wednesday to confirm that they were able to upgrade me from Silver to Gold.


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  13. Dirtydan

    Dirtydan SatelliteGuys Pro
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    I'm in the same boat as you, hooked on Dish. That is not the 55+ offer, it is Preferred Customer offer. I have Caleb Dish CSR checking this out.
     
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  14. dweber

    dweber Topic Starter SatelliteGuys Pro
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    The 55+ Segment Special has been delayed until May 23rd. I called to check the status of my upgrade from Dish Silver to Dish Gold and was told that the offer starting date has been delayed until May 23rd. My account has been noted for the change. I will call back on May 23rd to verify.


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  15. dweber

    dweber Topic Starter SatelliteGuys Pro
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    I called back today and was disappointed with the Dish Customer Service representative. He claimed there was no 55+ Segment Special. He was willing to upgrade my account from Dish Silver Protect to Dish Gold Protect but at the higher price. When I explained what the previous Dish CSR’s had told me he said Dish is always changing their offers and this offer may have gone away.
    I am baffled since the previous two CSR’s knew about the offer. The CSR on May 17th said that the 55+ Segment offer was delayed until May 23rd. The CSR today knew nothing of the offer.


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  16. Bobby

    Bobby Publican
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    Call the number in this announcement:
    DISH 55 Exclusive Offer | DISH
     
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  17. dweber

    dweber Topic Starter SatelliteGuys Pro
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    Bobby,

    I called the number listed on the link that you provided and the CSR knew nothing of the offer. She wanted to view the offer and asked me for the web address. On my Iphone it redirects to Dish.com but when you enter Dish.com on a web browser it redirects to my Dish.com. Can you give me the correct web address so I can share it with the CSR?


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  18. dweber

    dweber Topic Starter SatelliteGuys Pro
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    I shared the web site DISH 55 Exclusive Offer | DISH with the Dish CSR. She claimed that this offer is only for new customers. She told me to hold so she could transfer me to an account specialist. After 4 minutes the call dropped. Can Scott find out if this is only for new customers? I thought that Jay Roth announced it was for new and existing customers. After having an initial good experience on May 17th I now feel betrayed. This is why we need Dirt to solve these problems.


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  19. bspei

    bspei SatelliteGuys Pro

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    It appears from this announcement that it is for new accounts.


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  20. Dirtydan

    Dirtydan SatelliteGuys Pro
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    Read Scott's post below this one, it is for Military and First responders, he also mentioned 55+, and states new subs
     

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