622 Hangs/Freezes

[dgpruitt]

Here's the situation that I'm seeing cause 622 freeze-ups:

1) Record a show (on a local HD channel - *not* OTA)
2) Begin watching the show while it is recording.
3) After a period of time, the picture freezes, audio drops out, and the receiver stops responding to the remote control. The only thing left to do is hit the power button and reset the system.

This happened to me during the following:

Sep 9, FOX, Fringe
Sep 13, NBC, Saturday Night Live
Sep 21, FOX, Denver Broncos vs New Orleans Saints

Anyone else see this or have any helpful info?

Thanks.

 

[dgpruitt]

Similar hang-up happened last night...

Watching TBS-HD while recording Heroes prologue show on NBC-HD. System freezes and does not respond to remote. Press power button to reboot system...

 

[8bitbytes]

Freeze-ups typically happen due to low signal strength or the DVR is too hot.

 

[dgpruitt]

Thanks.

I just spoke with Dish Network tech support. My 129 signal strength is bouncing from green to yellow at around 17-18 signal strength. They are sending someone over to try to re-point the dish and improve the signal. Hopefully, this will fix it.

 

[8bitbytes]

Thanks.

I just spoke with Dish Network tech support. My 129 signal strength is bouncing from green to yellow at around 17-18 signal strength. They are sending someone over to try to re-point the dish and improve the signal. Hopefully, this will fix it.

Good Deal! Let us know how it goes.

 

[dgpruitt]

Dish techs showed up today and re-pointed the dish. They could only get the signal for 129 transponder 18 up to around 23-24. Hopefully, this is enough and it fixes the freeze problem. I should know if it worked later tonight.

 

[dgpruitt]

The 622 still freezes. My recording of SNL this weekend is unwatchable due to this problem. I called Dish support back and supposedly a tech is coming today from 12pm-5pm with a replacement receiver. However, it is now 4:30pm, and so far no techs...

 

[dgpruitt]

Dish tech never showed up yesterday. Calling them back this morning... :-(

 

[dgpruitt]

OK, so Dish techs arrived yesterday around 4:30pm and swapped out my 622 with a 722. I haven't had a chance to test. It may be a few days before I'm confident the problem is resolved. More later...