This is an e-mail I sent yesterday to DN:
Dear Sirs:
Today I called the phone number mentioned in your e-mail and requested to purchase the Model 811 receiver for $149.00. The Dish Network representative asked me if I would also be interested in the HD package for $9.99 a month to which I agreed. He gave me a confirmation number for the transaction #342039, and after a while informed me that he could not process the purchase due to the fact that for the time being these receivers where only available for new customers since the company did not have enough stock. He suggested to call at a later date to take advantage of the promotion.
I am very disappointed with the way Dish Network treats a loyal customer for many years. Dishnetwork did not give me anything free in the past. I paid for the installation of the upgrade to Dish 500, I payed for the new Dish, I payed full price for all the receivers I have in my home, I accepted for the monthly automatic payment charged to my credit card.
If you company is not able to provide an adequate service, I will definitely rethink the options I have available to watch television.
Sincerely :evil: