We have had a 921 for 4 1/2 months, or I should say we've have 3 different 921's for 4 1/2 months, and have had nothing but trouble. The first one had a bad hard drive. So they sent us another one. The last two that we've had have each had different problems. They include: picture freezing; no picture at all, even though there is sound; timed events record anywhere from 0 seconds to 30 seconds; no response to remote commands; necessity to reboot two or three times a day until we just give up and watch another TV; and this last one even refused to take the software downloads. The tech support people have been very patient until recently, when they've started to get defensive. They sent a service person out for the first 921 but have done only over-the-phone diagnosis since. We now have a service person coming next week.
Has anybody else had these problems? We are very frustrated!
jain
Has anybody else had these problems? We are very frustrated!
jain