KAB You are correct. There was not much of a communication.
I normally purchase all my equipment and install myself. I did not expect anything free. Never have with Dish. Got the last equipment from Sears. This time I'll get from Scott.
I have a 1000.2 on the way and will order a receiver soon. Not like it's important as we have lots of HD already. Never even considered your assumption that that I could upgrade and get new equipment for free.
Guess if that is what they offer you, go for it!
KBA, "don't know anything" "misguided" OK maybe I am. I have purchased programing from Dish for a decade. I have "user installed". There is not one truck that was rolled to my location. And I am going to continue to do that.
I think you may be "misguided" or did not understand that there could be an issue with positive communication when you call Dish. That is what I needed to pass on to members, and that's it.