Your presence here seems to be to help Dish customers out with problems. I applaud that. And in that spirit I want to explain the biggest problem Dish Network has, the antiquated system of dishing out the codes that authorizes the channels customers receive.
Dish Network provides great channel quality and selection for a good price. The signal is alway strong and reliable, I'm never worried about my viewing experience. But FSM help me, when I think about changing something to my programming selection, I start become frightened. Will it work, what will backfire? I'm not alone. The tales told at this web board indicate that Dish Network's manner of coding the authorizations for channels. For instance, I recently changed my package to Latino Dos. That thread tells the story of a person wasting their Friday evening doing something that should have taken just a few minutes. After a couple hours the techs realized that in the change over, the Latino Dos HD was not authorized. How can that even be possible? I've got HD for life.
I believe I'm also missing a channel Playboy Esp for who knows why. It's part of the package, so there should be no reason why it shouldn't be available to me. Package = channel x, y, z, etc... It is almost like some guy needs to go into a room and flip switches for each channel for each subscriber to activate the vacuum tubes.
Others have told the tales of losing their all their HD once a promotion has run out, among other things. This needs vast improvement. I, like many, feel like I'm upgrading my Firmware on my Blu-Ray player, thinking "Well it works now, why risk possibly getting a better product, when in fact I may just lose access to online content" (that's another story thanks to lg
). The ability to chat on the Dish site is nice, if you get a good rep, and the ability to have problems now addressed here by Dish Net reps is great too. But what would be best is not having to deal with programming issues such as these to begin with. Mistakes will happen, but these issues seem more indicative of a poor software design in the home office than uncommon errors.
Dish Network provides great channel quality and selection for a good price. The signal is alway strong and reliable, I'm never worried about my viewing experience. But FSM help me, when I think about changing something to my programming selection, I start become frightened. Will it work, what will backfire? I'm not alone. The tales told at this web board indicate that Dish Network's manner of coding the authorizations for channels. For instance, I recently changed my package to Latino Dos. That thread tells the story of a person wasting their Friday evening doing something that should have taken just a few minutes. After a couple hours the techs realized that in the change over, the Latino Dos HD was not authorized. How can that even be possible? I've got HD for life.
I believe I'm also missing a channel Playboy Esp for who knows why. It's part of the package, so there should be no reason why it shouldn't be available to me. Package = channel x, y, z, etc... It is almost like some guy needs to go into a room and flip switches for each channel for each subscriber to activate the vacuum tubes.
Others have told the tales of losing their all their HD once a promotion has run out, among other things. This needs vast improvement. I, like many, feel like I'm upgrading my Firmware on my Blu-Ray player, thinking "Well it works now, why risk possibly getting a better product, when in fact I may just lose access to online content" (that's another story thanks to lg
). The ability to chat on the Dish site is nice, if you get a good rep, and the ability to have problems now addressed here by Dish Net reps is great too. But what would be best is not having to deal with programming issues such as these to begin with. Mistakes will happen, but these issues seem more indicative of a poor software design in the home office than uncommon errors.
