Switched from Comcast to DTV about a year ago. With Comcast, I had 5 HD DVR's. I wanted to keep at least 4 HD DVR's with DTV. I was told by the sales rep that I should just start with 3 HD DVR's and then ask customer service, after a few months, to upgrade one of the other receivers (supposedly they would upgrade for free--so I was told).
Three months go by and I ask customer service to upgrade one of the non-DVR receivers. I'm told it'll cost $199 plus install. I explained what I was previously told. Nope, not how it works.
Six months later, I call DTV and am ready to pony up the $199 plus install for an upgraded HD DVR. Installer comes out. No can do. Apparently, I have a SWM system with 3 HD DVR's and two other receivers so the SWM module is full. I call DTV and "technical support" (a person who is texting a technician) tells me the installer can do what I want so just reschedule. I want to know how. I'm told the installer will just run two lines directly from the dish to the new HD DVR. I reschedule. Installer comes out and says no can do. SWM systems don't work that way. Any help or input would be appreciated.
Three months go by and I ask customer service to upgrade one of the non-DVR receivers. I'm told it'll cost $199 plus install. I explained what I was previously told. Nope, not how it works.
Six months later, I call DTV and am ready to pony up the $199 plus install for an upgraded HD DVR. Installer comes out. No can do. Apparently, I have a SWM system with 3 HD DVR's and two other receivers so the SWM module is full. I call DTV and "technical support" (a person who is texting a technician) tells me the installer can do what I want so just reschedule. I want to know how. I'm told the installer will just run two lines directly from the dish to the new HD DVR. I reschedule. Installer comes out and says no can do. SWM systems don't work that way. Any help or input would be appreciated.