So currently I have 1 Hopper and 2 Joeys in my home. I want to add a second Hopper and replace one of the Joey's with it to give me 2 Hoppers and 1 Joey. I talked to Dish this morning and the rep I spoke with said no problem to replace a Joey with a 2nd Hopper and that it would be 100 for the lease, but I couldn't set it up because I didn't have the RN on the Joey I wished to replace..
I get back to Dish a few hours later, and now a different rep tells me that I can not do that as I got my equipment back in March for 100 dollars for the 1 hopper and 2 joeys I currently have. Only option is to buy one got 449 and add it to my account for a total of 2 Hoppers and 2 Joeys.
Which information is correct? Was the first rep wrong, and the second correct? It seems every time I talk to Dish about something there is "miscommunication" of what I am told, and what they actually tell me I can do.
I get back to Dish a few hours later, and now a different rep tells me that I can not do that as I got my equipment back in March for 100 dollars for the 1 hopper and 2 joeys I currently have. Only option is to buy one got 449 and add it to my account for a total of 2 Hoppers and 2 Joeys.
Which information is correct? Was the first rep wrong, and the second correct? It seems every time I talk to Dish about something there is "miscommunication" of what I am told, and what they actually tell me I can do.