I came, I saw, I ordered, I got pi$$ed off and left. That about sums it up.
Some of my favorites are on AMC. Dish is dropping AMC (or vice versa) so I checked alternatives. DTV has all the programming I wanted, equal pricing and it was easy to order. I should note I have a 'package deal' from my phone supplier, CenturyLink so called them to make the switch. There were no problems with ordering, saved a few bucks a month so it all sounded good - for awhile.
I got home last night and did some web browsing and found I could get a HMC HD DVR receiver instead of the HD DVR I ordered. Sounds good with 5 recordings at once. Called DTV to see if I could change my order and what it would cost. Uh-oh, they can't help me - I have to go through CenturyLink. Cutting through to the chase -- I can change but it would mess up my installation date. I called Century Link first thing in the morning and they transferred me to DTV - Huh?! DTV said sure, we can help but the difference is $300. Nope, forget it. I will stay with the HD DVR.
The installer is set to arrive between 8AM and noon. That's fine; I took the day off to be here. They call at noon and ask if the installer is here "Nope". Did he call with a new ETA "Nope". Then they say he is running late and will be there between noon and 2:00 if that's OK. If they knew that why ask dumb questions but I say "OK". They said they will call if there are any other issues. I told them "2:00 is the deadline, I have things to do".
At 2:30 I called them ( you guessed it, no word, no installer). I was told all they could do was to call the installer and he would call back in 45 minutes. Huh? I explained the situation and the canned response was repeated through the chewing gum. Enough, I said, cancel the whole thing. Transferred to a 'specialist' to cancel the order. Sorry to hear that, Sir, can you hold. Three and a half minutes later (Yes, I timed it) he came back and said they would deduct $50 to keep the order. I took the day off; $50 isn't going to work! I told him I don't care what the offer is. If this is how they treat customers before they get locked in I can only imagine how bad it is afterward. Thanks but no thanks cancel the order. I then asked to be connected to a customer relations DTV representative. The reply was "We don't have Customer Relations"! That was the crowning glory for me.
After all that, I will get my favorite AMC programming on Netflix; delayed, but I will get it.
The Federal Government bureaucracy has nothing on these dweebs!
Some of my favorites are on AMC. Dish is dropping AMC (or vice versa) so I checked alternatives. DTV has all the programming I wanted, equal pricing and it was easy to order. I should note I have a 'package deal' from my phone supplier, CenturyLink so called them to make the switch. There were no problems with ordering, saved a few bucks a month so it all sounded good - for awhile.
I got home last night and did some web browsing and found I could get a HMC HD DVR receiver instead of the HD DVR I ordered. Sounds good with 5 recordings at once. Called DTV to see if I could change my order and what it would cost. Uh-oh, they can't help me - I have to go through CenturyLink. Cutting through to the chase -- I can change but it would mess up my installation date. I called Century Link first thing in the morning and they transferred me to DTV - Huh?! DTV said sure, we can help but the difference is $300. Nope, forget it. I will stay with the HD DVR.
The installer is set to arrive between 8AM and noon. That's fine; I took the day off to be here. They call at noon and ask if the installer is here "Nope". Did he call with a new ETA "Nope". Then they say he is running late and will be there between noon and 2:00 if that's OK. If they knew that why ask dumb questions but I say "OK". They said they will call if there are any other issues. I told them "2:00 is the deadline, I have things to do".
At 2:30 I called them ( you guessed it, no word, no installer). I was told all they could do was to call the installer and he would call back in 45 minutes. Huh? I explained the situation and the canned response was repeated through the chewing gum. Enough, I said, cancel the whole thing. Transferred to a 'specialist' to cancel the order. Sorry to hear that, Sir, can you hold. Three and a half minutes later (Yes, I timed it) he came back and said they would deduct $50 to keep the order. I took the day off; $50 isn't going to work! I told him I don't care what the offer is. If this is how they treat customers before they get locked in I can only imagine how bad it is afterward. Thanks but no thanks cancel the order. I then asked to be connected to a customer relations DTV representative. The reply was "We don't have Customer Relations"! That was the crowning glory for me.
After all that, I will get my favorite AMC programming on Netflix; delayed, but I will get it.
The Federal Government bureaucracy has nothing on these dweebs!
