anybody else have NO guide data for any channel for today and tomorrow?

[Jim S.]

Been that way all day. I thought maybe my dish was full of ice at the nightly reboot time, so I initiated a manual guide reload. Nothing changed. Guide data resumes at 12AM on Wednesday.

 

[TheKrell]

I have no such problem with the guide on my H3. Eastern Arc

 

[charlesrshell]

Been that way all day. I thought maybe my dish was full of ice at the nightly reboot time, so I initiated a manual guide reload. Nothing changed. Guide data resumes at 12AM on Wednesday.

Guide is working good for me with Western Arc in the St Louis area using Hopper 3s.

 

[DISH Support]

Been that way all day. I thought maybe my dish was full of ice at the nightly reboot time, so I initiated a manual guide reload. Nothing changed. Guide data resumes at 12AM on Wednesday.

That's definitely odd, Jim S. In the Guide, do all the channels show "Info Not Available", or does it just skip from today until Wednesday?

 

[cosmo_kramer]

Ok here on the EA on my H3……


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[Jim S.]

That's definitely odd, Jim S. In the Guide, do all the channels show "Info Not Available", or does it just skip from today until Wednesday?

They all show "Info Not Available."

 

[DISH Support]

They all show "Info Not Available."

Thank you. As you've tried manually updating the Guide, we'd need to look into this further. Please give us a call at 1-800-333-3474!

 

[stardust3]

The guide updates with the receiver powered off.

 

[charlesrshell]

The guide updates with the receiver powered off.

Hopper 3 guide can update with receiver powered on thru the tools menu.

 

[TheKrell]

This is not the only problem Jim is having with his HwS these days. But I haven't heard of either of these failures before. Jim, do you still "see" all satellites?

 

[Jim S.]

Well, I figured out what the problem was, but not the cause. I rather belatedly noticed that the time on my receiver was completely wrong! When it was 8:26 PM, it was claiming it was 6:51 PM.

I had this problem happen a few years ago, and I had forgotten about it since then. That time, I think it was off a whole number of hours as if it had the time zone wrong. This time, I have no idea what happened to it.

A reboot fixed it.

How does it set the time anyway? I would presume from the satellite, since there's no guarantee that it'll be connected to the internet. If the dish was blocked when it does the nightly reboot, would it come up with a random time?