Audio issue on Joey 3 (1 Viewer)

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olds403

SatelliteGuys Pro
Feb 3, 2009
453
380
michigan
I have noticed in the last month, maybe longer that on the Joey 3 in our master bedroom that when I use the skip forward/skip back buttons that at least 50% of the time there is a stutter in the audio. It can happen skipping forward or back, and it generally only happens on live material. You have to hit skip forward or back a second time to get the audio back to normal.
 
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bookworm370

SatelliteGuys Pro
Pub Member / Supporter
Jul 11, 2009
797
342
Columbus, Ohio
I have noticed in the last month, maybe longer that on the Joey 3 in our master bedroom that when I use the skip forward/skip back buttons that at least 50% of the time there is a stutter in the audio. It can happen skipping forward or back, and it generally only happens on live material. You have to hit skip forward or back a second time to get the audio back to normal.
Do you get any MOCA warnings. Go into the diagnostics screen and see what your MOCA signal strength is. You might have a cable connection or switch problem.
 
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olds403

SatelliteGuys Pro
Feb 3, 2009
453
380
michigan
Do you get any MOCA warnings. Go into the diagnostics screen and see what your MOCA signal strength is. You might have a cable connection or switch problem.
Thanks for the tip, I had gotten "broadband connection lost" messages, which HipKat had said were not actually issues with the internet connection but MoCa issues. That has not happened for a couple of weeks but the audio issues continue so I guess I will look into that further.
 
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bookworm370

SatelliteGuys Pro
Pub Member / Supporter
Jul 11, 2009
797
342
Columbus, Ohio
Thanks for the tip, I had gotten "broadband connection lost" messages, which HipKat had said were not actually issues with the internet connection but MoCa issues. That has not happened for a couple of weeks but the audio issues continue so I guess I will look into that further.
Yeah, when it happens again, go into the diag screen and just check out the MOCA signal levels. If lower than normal, you might have a lose or intermittent coax connector.
 

sktrus

SatelliteGuys Pro
Feb 4, 2020
441
402
Georgetown, Kentucky
Audio goes from Joey 3 into tv HDMI then optical out of the tv to an LG soundbar
Identical setup with one of my tvs. Joey 2 to TV's hdmi, and optical cable between Vizio tv and Vizio soundbar. When I am watching HD station and press 'channel up' button on remote 52, the audio is fine as long as the next station is HD. When I keep pressing 'up' slowly to go to higher channels until I get to first SD station, the audio is cut off on the first SD station! No sound from soundbar at all. Slightly different problem than yours. And I continue pressing 'up'. No sound on consecutive SDs until I get to HD station. Here's the weird thing: If I enter any SD station number on remote, and go there directly, audio is fine!! No idea why.
 
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