These people will not leave me alone, so now I get to go and bash them on these forums!
I got 2 accounts with DISH Network. One is at my Parents house and one is at my appartment...
(Parents House)
(1) 942
(2) 622's
(1) 522
(1) 625
My Apartment)
(2) 622's
For the past week its been nothing but a problem with the receiver Audit Team on both of these accounts.
Wednesday 5/9 (Parents Acct) - I get a phone call from my parents telling me there is no television on any of their TV's. I call customer service and I am told that the account is under audit and to give them a call.
I call the audit department and ask them why they shut down my account and they claimed they tried to contact me but nobody was home. Ofcourse they will not get anyone during the day because we are all at work, yet I specifically have my work number listed on my account so they would not shut down my account like they did last year, yet nobody calls me.
However after a few minutes of arguing with them because I was not available to do the audit because I was not home, they agreed to turn the account back on and gave me 24 hours to do the audit.
Thursday 5/10 (Parents Acct) - I call in and do the audit and pass
Friday 5/11 (Parents Acct) - Account shut down again. I call them back up, inform them I did the audit the day before and they agree to turn the account back on.
Saturday 5/12 (Apartment Account) - Go to turn on the Television in the living room area and find out there is no programming. Call customer service and I am told the account is being audited, I call the audit department and am told their office is closed and customer services refuses to re-activate my receiver without speaking to them.
Sunday 5/13 (Apartment Account) - I call the audit department and pass the audit again with flying colors. Then they tell me they want a copy of my rental agreement with my Land Lord
What the hell, they would not even turn on the 2nd receiver and let me fax in my rental agreement next week. I had to fax in my rental agreement before they would turn me back on.
So from there, I get into a pissing match with the lady and her supervisor and they shut my entire account down! YES, they shut my entire account down until I faxed them in my rental agreement.
AND DISH NETWORK WONDERS WHY CUSTOMERS GET FEDUP AND DISCONNECT THEIR SERVICE OVER THIS CRAP
So anyways, im back on now after spending $6.50 at Kinkos this afternoon to fax in my rental agreement they turned me back on but the question is how many customers do they do this to on a daily basis that get fedup and simply disconnect!
I got 2 accounts with DISH Network. One is at my Parents house and one is at my appartment...
(Parents House)
(1) 942
(2) 622's
(1) 522
(1) 625
My Apartment)
(2) 622's
For the past week its been nothing but a problem with the receiver Audit Team on both of these accounts.
Wednesday 5/9 (Parents Acct) - I get a phone call from my parents telling me there is no television on any of their TV's. I call customer service and I am told that the account is under audit and to give them a call.
I call the audit department and ask them why they shut down my account and they claimed they tried to contact me but nobody was home. Ofcourse they will not get anyone during the day because we are all at work, yet I specifically have my work number listed on my account so they would not shut down my account like they did last year, yet nobody calls me.
However after a few minutes of arguing with them because I was not available to do the audit because I was not home, they agreed to turn the account back on and gave me 24 hours to do the audit.
Thursday 5/10 (Parents Acct) - I call in and do the audit and pass
Friday 5/11 (Parents Acct) - Account shut down again. I call them back up, inform them I did the audit the day before and they agree to turn the account back on.
Saturday 5/12 (Apartment Account) - Go to turn on the Television in the living room area and find out there is no programming. Call customer service and I am told the account is being audited, I call the audit department and am told their office is closed and customer services refuses to re-activate my receiver without speaking to them.
Sunday 5/13 (Apartment Account) - I call the audit department and pass the audit again with flying colors. Then they tell me they want a copy of my rental agreement with my Land Lord
What the hell, they would not even turn on the 2nd receiver and let me fax in my rental agreement next week. I had to fax in my rental agreement before they would turn me back on.
So from there, I get into a pissing match with the lady and her supervisor and they shut my entire account down! YES, they shut my entire account down until I faxed them in my rental agreement.
AND DISH NETWORK WONDERS WHY CUSTOMERS GET FEDUP AND DISCONNECT THEIR SERVICE OVER THIS CRAP
So anyways, im back on now after spending $6.50 at Kinkos this afternoon to fax in my rental agreement they turned me back on but the question is how many customers do they do this to on a daily basis that get fedup and simply disconnect!