A couple of years ago I had a very bad experience with Direct Tech when they were installing my system. Someone on this forum very nicely privately emailed me the email address of the Northeast regional manager. That's what it took and things worked out fine after I emailed and spoke with him. AGAIN, I am having a terrible experience. Does anyone happen to have this email address, I have no idea where I put it or even if its the same person. But I REALLY need to talk to someone who knows something at that company. Their customer service is just about the worst I have ever experienced. And its no better now than it was two and half years ago. Thanks for your help!!