OK When April gets here I'll be calling dish to upgrade my leased 942 to a 622. When I call dish is it better to go directly to tech support? Or just go through the operator that answers the phone. Ive heard horror stories about clueless or english challenged operators. So you guys out there who have already gotten your 622 is what path did you take? I've called dish in the past and several times I've called I've gotten an operator who had trouble understanding what I was saying. Any advice would be appreciated thanks.