I just canceled my service with brighthouse because of their dismal custumer service. The "tech" who came out to pick up our equipment called my wife names that I can"t put here ( the "C" word and a wh...) then threatened me and tryed to call me out to fight! If you subscribe to brighthouse and a tech driving a burnt orange truck shows up, be forwarned. This clown ran around my house peering into my windows taunting my wife and myself. I can't tell you his name or even his ID# because he snachted the reciept from my wife's hand. So far, nobody has called us back from either customer support or the gm's office. I'm filing a restraining order agaisnt the entire company and contacting a laywer first thing monday!