Bill didnt generate

[John2021]

Probably. I've never, ever seen them screw up somebody's account that badly!

I don't belive you lmfao . It's taken em Damm near a month for them to figure it out

 

[b4pjoe]

Sure does it's such a frigging nightmare lol its beyond belief

They had my account so screwed up they gave up trying to fix it and after many complaints to the Office of the President they finally just made a new DIRECTV account for me completely separated from AT&T Misfits Inc.

 

[John2021]

They had my account so screwed up they gave up trying to fix it and after many complaints to the Office of the President they finally just made a new DIRECTV account for me completely separated from AT&T Misfits Inc.

I just made that suggestion!!!

 

[John2021]

Probably. I've never, ever seen them screw up somebody's account that badly!

Bro they lost the contract for the Gemini wich ran out in July lmfao. It's that bad

 

[John2021]

After finding out they had packages stacked on top of each other on my acct. The TV hasn't been acting like a mental missfit!!! That's taken care of. Billing has been taken care of also i owe zero for 12 months . Now I'll have to wait and see if it generates it should even with a zero balance. Filled out the e-mail they sent me for the 600.00 prepaid visas. I wonder when they will zapped the boxes with a reautheration signal or if that flew over there heads lol as were picking up channels that were not paying for. I hope they take us off the att system but that's not looking good right now!!!

 

[John2021]

Probably. I've never, ever seen them screw up somebody's account that badly!

Well now you seen everything

 

[John2021]

well my case is closed lets see if the bill generates this month. they were supposed to call back and talk about my billing cycle never did!!! i should get a bill even though it will be a zero balance. we are getting all of the foreign channels and the naughty channels and a few others since they didn't re authorize the boxes after telling them about it. well atleast the pictures are acting right and not breaking up and scrambling!!! if they don't give a sh*t either do i!!!

 

[lordodogg]

we are getting all of the foreign channels and the naughty channels and a few others

That reminds me of the short-lived "DirecTV Titanium" package. Lol

 

[John2021]

That reminds me of the short-lived "DirecTV Titanium" package. Lol

i missed that package

 

[John2021]

got our bill today with a zero balance for one year . about time we got some compensation for all the issues we had with em!!!!. if it didn't work out we would have dropped DTV so fast it would have been glorious!!!

 

[prushing]

Dealing with this now. Apparently a wide spread issue for people canceling towards the end of the year also. I have a balance that they never sent a bill to me for. I paid my final bill in 10/2024 and DTV even says final bill. They then decided to bill me because their system glitched. It's now in DTV collections, some internal group, so retention can't help just crediting it. So after 7 months, they say I owe them but terms say billing has to be resolved within 60 days, even the equipment return. They also haven't even sent a paper bill.


Edit - Supposedly they sent an email bill to me. I told them that would be a phishing attempt to me since I no longer have an account and they need to send paper bills to everyone. I was able to finally get to a supervisor in retention that was able to reverse the actual contract since it was for a receiver swap out and nothing new. If you end up talking to a person in the DTV Collections group, prepare to bang your head against the wall.

 

[John2021]

That reminds me of the short-lived "DirecTV Titanium" package. Lol

i just read about that deal LOL

 

[John2021]

Dealing with this now. Apparently a wide spread issue for people canceling towards the end of the year also. I have a balance that they never sent a bill to me for. I paid my final bill in 10/2024 and DTV even says final bill. They then decided to bill me because their system glitched. It's now in DTV collections, some internal group, so retention can't help just crediting it. So after 7 months, they say I owe them but terms say billing has to be resolved within 60 days, even the equipment return. They also haven't even sent a paper bill.


Edit - Supposedly they sent an email bill to me. I told them that would be a phishing attempt to me since I no longer have an account and they need to send paper bills to everyone. I was able to finally get to a supervisor in retention that was able to reverse the actual contract since it was for a receiver swap out and nothing new. If you end up talking to a person in the DTV Collections group, prepare to bang your head against the wall.

they told us everything would be ok once we were off the att billing system um ok then . they seem not wanting to fix things or they just don't care to!!! we now have to call in an get the amount owed zeroed out since they gave us a free year after dealing with all of there BS... i always keep the ups or fedex tracking receipts for 600 years just incase they say they never got the boxes back even the fedex guy told us there crooks!!! i'm surprized they havent sent a refresh signal down to the boxes as there wide open and they know about it!!!

 

[Don in CT]

Did Ted generate though?

 

[John2021]

Dealing with this now. Apparently a wide spread issue for people canceling towards the end of the year also. I have a balance that they never sent a bill to me for. I paid my final bill in 10/2024 and DTV even says final bill. They then decided to bill me because their system glitched. It's now in DTV collections, some internal group, so retention can't help just crediting it. So after 7 months, they say I owe them but terms say billing has to be resolved within 60 days, even the equipment return. They also haven't even sent a paper bill.


Edit - Supposedly they sent an email bill to me. I told them that would be a phishing attempt to me since I no longer have an account and they need to send paper bills to everyone. I was able to finally get to a supervisor in retention that was able to reverse the actual contract since it was for a receiver swap out and nothing new. If you end up talking to a person in the DTV Collections group, prepare to bang your head against the wall.

how's that going did you ever get it taken care of???

 

[prushing]

how's that going did you ever get it taken care of???

I finally got the loyalty department to handle it. They would have just waved the charges, as it was $40, but since it was in their internal collections group, they couldn't do that. Got a supervisor who looked and said why don't I just invalidate the contract since it was just a client swap. Then $40 credited and account back to $0.

Sent from my SM-T970 using Tapatalk

 

[John2021]

Our bills have been generating each month with the premier pack and mgm plus with a zero balance owed for a year... they finally caught up with us and fixed the issues on why we were getting all of the foreign channels and the PPV channels and the porn channels nat geo . the system wanted to keep billing us for services that we didn't authorize!!! that phone call took about 4 hours to fix that issue!!! funny the rep said he has never seen anything like that happen before and he was from dtv back in the day...