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Im a fairly new customer just around 4 months to Dish but im really getting sick of having to call each month after seeing my bill to have them adjust there $4.99 fee for my so called unconnected phoneline to my 322 receiver.
I called them today explaining to them that my phone line is working properly as caller id feature is working and diagnostic test have all been correct. They then asked me if I had DSL line which i told them no. The lady then says it may be my 322 receiver modem and she goes ahead an orders a new one for me.
My question is there a possibilty my receiver modem is broken?? + this would make my 3rd 322 reciever as the first one had some problems aquiring a signal. Are these 322 recievers problematic?? She also informed me that the program guide updates were taken through the satellite except that I was told when I asked why I need a phone line that updates would come through phone line which is it????
Thanks
I called them today explaining to them that my phone line is working properly as caller id feature is working and diagnostic test have all been correct. They then asked me if I had DSL line which i told them no. The lady then says it may be my 322 receiver modem and she goes ahead an orders a new one for me.
My question is there a possibilty my receiver modem is broken?? + this would make my 3rd 322 reciever as the first one had some problems aquiring a signal. Are these 322 recievers problematic?? She also informed me that the program guide updates were taken through the satellite except that I was told when I asked why I need a phone line that updates would come through phone line which is it????
Thanks